Alarm Technician at Fidelity Services Group

Overview:

• We are seeking an experienced and detail-oriented Security Systems/Alarm Technician to support high-security installations across our banking infrastructure projects. This role involves the full deployment and configuration of alarm systems, CCTV surveillance, and network connectivity at banking branches and ATMs. The ideal candidate will have a strong technical background, hands-on installation experience, and the ability to program and troubleshoot integrated security systems.

Minimum Requirements:

• Grade 12 / Matric
• Grade B/A/C Psira registered and accredited.
• A minimum of 3-5 years’ experience as a Technician in the Security Industry.
• Certifications: Relevant certifications in security systems, or related fields will be advantageous.
• Alarm Systems: Full-cycle knowledge from installation to programming (experience with brands like DSC, DMP, Risco, AJAX).
• CCTV Systems: Proficient in installing and configuring analog and IP-based surveillance systems, including remote viewing setup.
• Networking: Strong understanding of router installation, static IP configuration, and port forwarding for remote system access.
• Ability to interpret wiring diagrams, floor plans, and security schematics.
• Familiarity with UPS systems and structured cabling is an advantage.
• Valid driver’s license and willingness to travel to various branch locations.
• Excellent fault diagnosis and troubleshooting skills under time pressure.

Key Responsibilities (Not Totally Inclusive):

• Install, program, and test alarm systems including sensors, control panels, and remote monitoring components at banking locations.
• Install and configure CCTV systems—including IP cameras, DVRs/NVRs, and remote access setups—for interior and perimeter surveillance.
• Perform full network router setup, including IP configuration, port forwarding, and ensuring secure remote access to systems.
• Conduct on-site assessments to determine equipment needs and optimal device placement for maximum security coverage.
• Terminate and test Ethernet and power cables as required.
• Program integrated systems to communicate with central monitoring stations and client control rooms.
• Provide on-site fault finding, repairs, and system upgrades as needed.
• Complete detailed site documentation, including IP addresses, device mappings, user access profiles, and system configurations.
• Liaise with security coordinators, bank facility managers, and IT departments to ensure installations meet project and compliance requirements.

Personal Qualities:

• Attention to Detail: Keen eye for detail to monitor surveillance feeds and identify potential security issues.
• Problem-Solving: Strong problem-solving skills to address technical issues and operational challenges.
• Communication: Excellent communication skills to interact effectively with staff, management, and external stakeholders.
• Adaptability: Flexibility to adapt to changing situations and handle emergencies calmly and efficiently.
• Integrity: High level of integrity and professionalism, especially in handling sensitive information.