Jobs at Fidelity Services Group

• The above position is vacant at our Klerksdorp Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification 
• Cash in Transit (CIT) certificate  
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Clear disciplinary record  
• Valid driver’s license is an advantage  
• Able to work under pressure 
• Physically fit   

Job Specification: 

• Full responsibility for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments 
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers  
• Take preventative action towards any suspicious activity  

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel  
• Alertness  
• Energetic, injury free and in good health 

Deadline:31st July,2026

go to method of application »

Job Description

• A Site Security Manager position is vacant, based in Robertville, reporting to the  Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ logistics and warehouse experience.
• At least 10 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.
• Experience in managing an Estate.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Deadline:31st July,2026

go to method of application »

Job Description

• The above position is vacant in Robertville, reporting to the Area Manager. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions - Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.
• Must have Estates Experience

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable
• Core Competencies:
• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

Deadline:31st July,2026

go to method of application »

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• PSIRA registered (Grade C) advantageous 
• Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 or equivalent qualification
• Minimum 1 years experience as a Wireman
• Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:  

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Deadline:29th July,2026

go to method of application »

Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements: 

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities:

Leadership:

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance. 
• To make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls 
• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements. 
• Manage and ensure accurate forecasting for branch in accordance with Finance. 
• Manage Branch P&L to ensure profitability is sustained and growth is achieved 
• Manage effective collections for the branch Operations 
• Ensure that effective planning/ production controls are established in all areas and are a key management tool. 
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. 
• Champion the development of a customer focused quality improvement culture. 
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary 
• Ensure that service levels throughout the branch is sustained 
• Drive a community driven pro-active service throughout the branch 
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road 
• Manage operational Area Managers to ensure operational excellence throughout the branch 
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment:

• Maintain health & safety policies and working procedures. 
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
• Drive all marketing activations within the branch 
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them ·
• Drive a culture of “content-creation” to remain relevant in the social media space ·
• Ensure that OTT strategies are implemented and relevant ·
• Drive effective/pro-active communications Commercial ·
• Be proactive in regularly reviewing customer requirements and feedback. ·
• Communicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·
• Exploit new market and product opportunities via various external routes. ·
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management:

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development.
• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes Attrition.
• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it.
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural):

• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Extensive knowledge of Operations, Sales, Technical and Administration. 
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work.
• Building effective teams

Deadline:24th July,2026

go to method of application »

• The above position is vacant at CashMaster in Ermelo, reporting to the Operations Manager, CashMaster
• Providing a professional and efficient service to customers by diagnosing, troubleshooting, and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance device calls given by Management, the Installations Team, and the Call Centre.

 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate.
• Valid Driver's License.
• Outstanding customer service skills.
• Technical experience.
• Excellent technical, problem solving and analytical skills.
• Strong written and oral communication skills.
• Ability to work weekends and holidays.
• Grade C PSIRA Registered.

 Key Performance Areas: (not totally inclusive)

•  Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions

 Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

 Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation

Deadline:31st July,2026

go to method of application »

Overall purpose of the job:

• Receive completed pick slips from relevant warehouse personnel. Data capture correct equipment on database for stock allocation on jobs. Receiving of stock. Filing of relevant pick slips after processing. Posting of stock receipts in ERP system. Updating of GRV register. Assist with stock take during month end, Adhoc duties as and when required

Duties & Responsibilities:

• Ensure all picks slips are executed daily.
• Stock receipts processed daily.
• Ensure paperwork is filed according to the pick slip register.
• Stock reduction.
• Ensure to keep the warehouse admin area clean.
• Ensure all GRV documents are processed.
• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• BNS and insurance reports
• Scheduling installations for sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

Minimum qualifications and experience:

• Matric / Grade 12
• Experience in a warehouse environment beneficial.
• Data Capturing
• Excel / Microsoft Office
• SAP – Will be an advantage

Attributes:

• Attention to detail
• Able to work under pressure
• Good people skills
• Able to work in a team
• Fast Learner
• Time management
• Accuracy

Deadline:24th July,2026

go to method of application »

Job Description

• A vacancy exists for a BRANCH MANAGER stationed in the Witbank branch. The position will report to the Regional Manager.
• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

Deadline:7th August,2026

go to method of application »

Job Description

• Overall purpose of the job: The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

Deadline: 24th July,2026

go to method of application »

Job Description

• Overall purpose of the job: The National Technical Operation Manager is responsible for the management of technicians, scheduling, fitments and customer care.

Duties & Responsibilities:

• Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance at an operational level
• Develop and maintain high levels of customer satisfaction through effective communication and customer service.
• Hire, train, manage a team of employees and assign internal resources, including setting performance standards and providing feedback and coaching.
• Conduct regular performance evaluations for employees and provide feedback on areas for improvement.
• Coach, mentor, motivate and supervise team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Ensure compliance with all company policies and procedures.
• Implement strategies to defend our market position where industry trends pose a risk to our operations
• Drives efficiency and effectiveness
• Play an active role in escalated customer complaint resolution
• Drive high quality technical installations & services calls.
• Ensure secure, safe, efficient and customer- oriented handling of technical operations and customer service.
• Ensure technical project milestones and targets are met by establishing active day to day management processes with appropriate resource, issue, and risk management.
• Continuously improve technical/system project management tasks and milestones using feedback and lessons learned as input into existing or future project plans.
• Manage and oversee a body of technicians across the country working directly for Fidelity
• Manage and oversee a body of technicians across the country sub-contracting for Fidelity
• Manage a team of scheduling staff to ensure that 90% of sales are fitted in the month of sale Manage, train and develop a world class customer care team
• Analyse calls, identify issues, document the problem, the root cause and the corrective action
• Manage the development of training material and facilitate training interventions
• Manage the development of best practice to improve fitment volumes and facilitate training interventions
• Manage the development of best practice to improve customer care and facilitate training interventions
• Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance
• Identify trends and provide insights for Manco and Exco reporting
• To carry out any ad-hoc functions
• Contributes to team effort by accomplishing related results as needed
• Maintain a deep knowledge of Fidelity SecureDrive's products and services and keep up to date with changes
• Contributes to team effort by accomplishing related results as needed
• Develop and maintain a customer centric culture within operations.
• Develop and maintain a total quality management (TQM) framework in the technical portfolio.
• Develop and maintain a customer retention strategy in the customer care portfolio.

Minimum qualifications and experience:

• Telematics experience in a managerial role is non-negotiable
• Computer Literate (MS Office, Excel, PowerPoint)
• More than 5 years operational management experience
• More than 2 years multifunctional management experience with more than 100 staff reports
• Strong HR management experience including performance management
• Proven track record of technical understanding and innovation
• Proven track record in operational efficiency and innovation
• Operational budgeting and forecasting skills
• Experience in implementing strategies to achieve business goals.
• Strong computer skills, including knowledge of Microsoft Office and other business software.
• Proven track record of technical understanding and innovation.
• Proven track record in operational efficiency and innovation 

Deadline: 24th July,2026