Jobs at Huntswood

Job Overview:

Do you always put your customers first? Are you a natural-born salesperson? Do you want to work for a great company with amazing benefits? If your answer is yes, you should join our sales team.

You will be a part of our sales teams, meaning that you’ll be the first point of contact for customers who call in for help with their equipment.

You will represent and promote this well-known household brand, making their customers aware of the range of products and protection plans they can purchase, for added peace of mind.

You will be making calls to our warm customer base, who will benefit from your expert guidance to purchase products that best suit their needs.

The team is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service. You can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.

Job Responsibilites:

• You will have proven experience in a similar role. Previous targeted sales and customer service experience is essential.
• A skilled and driven customer service and sales professional.
• You’ll thrive on beating and exceeding sales targets and have strong sales skills – but you’ll always make sure that the customer’s interests come first.
• You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
• You’ll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!

Job Requirements:

• Grade 12 or a relevant equivalent qualification
• Min 12 months outbound/ Inbound sales experience (local / international)

Required Skills

• Excellent verbal communication
• Excellent soft skills
• Sales Ability (strong skill set in objection handling, building rapport, needs analysis, fact finding)
• Customer centricity
• Attention to detail, so the conversation is correctly captured and actioned.
• Ability to multitask
• Call etiquette

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Job Overview:

Huntswood SA is looking for a dynamic Learning and Development Facilitator to join our L&D Team.

The successful candidate must have previous training and development experience.

The key area of responsibility for this role will be facilitating of training in a physical environment on site.

Job Responsibilities:

• Partnering with Clients
• Assessing performance needs
• Designing curricula/learning frameworks
• Designing learning experiences
• Facilitating Learning
• Supporting transfer of learning
• Evaluating Learning

Job Requirements:

• Matric is essential
• Human Resource or L&D qualification would be advantageous
• At least 1 year of training of facilitation experience in similar environment
• Must have a facilitator, assessor and moderator certification

Required Skills:

• Product facilitation experience
• Evaluation of competency level of learners

Preferred Skills:

• Experience in the Insurance industry advantageous
• BPO industry experience

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

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Job Overview

• Huntswood is looking for Customer Service Advisers to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service and sales
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service and Sales experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative. 
The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative