Jobs at Ignition Group

Description

Organisational Facilitation and Training Delivery (70% of role)

• Facilitate impactful learning experiences, including workshops, focus groups, team effectiveness sessions, and management training.
• Lead the delivery of key organisational programmes such as BE GREAT (Support Function Enablement), Management Development Programme (MDP), and Performance Management training for all people leaders.
• Tailor delivery approach to audience needs using a variety of adult learning methodologies, experiential learning tools, and virtual/in-person techniques.

Instructional Design and Content Development

• Lead end-to-end instructional design: from needs analysis through to development, piloting, and refinement of training and development materials.
• Design scalable, modular content for internal rollouts across multiple functions and levels.

• Create facilitator guides, participant workbooks, assessments, and support materials aligned with OD priorities.

Organisational Development & Team Effectiveness

• Facilitate team interventions to improve collaboration, resolve conflict, and strengthen alignment with business goals.
• Support departments with culture alignment, change enablement, and communication effectiveness.
• Support the Organisational Effectiveness Specialist in diagnosing organisational needs and implementing appropriate OD solutions.

Mentorship Programme Support

• Assist in embedding the mentorship framework across the organisation.
• Track and monitor mentorship programme participation and effectiveness.
• Provide guidance and support to mentors and mentees to ensure successful programme outcomes.

WSP/ATR Compliance and Reporting

• Assist with the development, submission, and tracking of the Workplace Skills Plan (WSP) and Annual Training Report (ATR) to ensure compliance with regulatory requirements.
• Coordinate data collection and reporting activities related to learning and development initiatives.
• Support the development of dashboards and leadership reporting where applicable.

Project Implementation and Stakeholder Management

• Support the execution of organisation-wide development initiatives in line with the People & Culture strategy.
• Assist with vendor onboarding, management, and programme coordination as required.
• Manage administrative tasks related to programme scheduling, participant communication, and resource allocation.

Requirements

• Bachelor’s degree in human resources, Organisational Psychology, Learning & Development, or a related field (preferred).
• Relevant certifications in Learning & Development, Instructional design, or OD.
• 5+ years’ experience in L&D, OD, or talent management roles.
• Proven experience in designing and delivering training, team interventions, and leadership development.

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Description

ER Case Management:

• Manage the end-to-end process of ER cases within the Ignition Group & Product space, while ensuring compliance with South African labour laws and regulations.
• Assist with investigations into disciplinary matters, grievances, and complaints.
• Provide practical ER advice to line managers in line with company policies and South African labour legislation.
• Support or lead disciplinary hearings where required.
• Facilitate informal conflict resolution where possible through mediation and early intervention.
• Recommend and support preventative interventions for recurring ER issues.
• Maintain accurate and confidential ER case records.
• Ensure filing and storage of CCMA and ER documentation is compliant and accessible.
• Support the development of case summaries and reports for audit and leadership review.
• Assist managers within the Group divisions in addressing performance-related issues and implementing improvement plans.
• Recommend appropriate actions to address underperformance or behavioural concerns.

Legal Compliance:

• Stay abreast of updates in employment law and ensure alignment in ER practices.
• Support the business in mitigating ER-related risks by identifying legal exposures and proposing solutions.
• Ensure all company practices align with local legal requirements.

External Dispute Resolution:

• Receive CCMA set downs, object when required, book stake holders and prepare for all cases for Ignition Group & Product, Umhlanga.
• Support representation at the CCMA or other external forums, including drafting responses and preparing documentation.
• Guide stakeholders on procedural requirements.
• Develop preventative strategies to reduce number of CCMA/ dismissals within Ignition Group & Product.

Training:

• Develop ER training material.
• Upskill managers on initiating and chairing enquiries, grievance enquiries.
• Conduct training sessions on labour relations, dispute resolution, and compliance best practices.
• Train and upskill HR team and performance management procedures and documentation.

Employment Equity & BBBEE Support:

• Support the establishment and functioning of the Group & Product Employment Equity Committee.
• Assist in preparing EE plans and conducting workforce analysis.
• Collate and submit Group & Product-related BBBEE data to Finance for verification and reporting.
• Contribute to the drafting and timely submission of EE reports in line with legislative deadlines.

Metric tracking and reporting:

• Work with HR Operations Data Hub to develop, maintain, and analyse comprehensive metrics - related to ER cases.
• Proactively identify trends and patterns through data analysis and propose strategies to address these.
• Track all CCMA and ER cases and report on these monthly.
• Prepare detailed reports for leadership, offering insights into ER metrics.

Requirements

• Bachelor's Degree or National Diploma in Human Resources, Labour Relations, or a related field.
• Any relevant additional certification will be an added advantage.
• Experience in a unionized or high-volume ER environment, preferably within a call centre or service industry.
• Minimum 2 years' experience in an Employee Relations, IR, or HR Generalist role with a strong ER focus.