Jobs at Marriott International

POSITION SUMMARY

• Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique.
• Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.
• They are empowered to move about their space and do what needs to be done.
• Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
• No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
• Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique.
• Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
• They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.                   

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Perform other reasonable duties as requested.

Guest Services

• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.

VIP/Concierge Services

• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

Check-in/Check-out

• Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
• Sell a room/accommodation to guests without reservations based on availability.
• Verify and adjust billing for guests.

Cash Handling

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Obtain manual authorizations and follow all Accounting procedures when computer system is down.
• Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
• Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP.
• Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

Reports/Recordkeeping

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Run credit card authorization report and check for discrepancies.
• Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
• Print contingency lists to have a record of all guests in case of emergency.

Communications

• Provides assistance to coworkers, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others 

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Education

• Higher Education, Diploma or equivalent

Related Work Experience

• 1 year experience

Supervisory Experience

• No supervisory experience is required

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JOB SUMMARY

• We are seeking a dynamic and proactive Sales and Marketing Manager who will be responsible for identifying and securing sales opportunities while ensuring exceptional service delivery.
• The successful candidate will develop and execute comprehensive marketing plans for our property, manage e-commerce activities, and lead day-to-day sales operations.
• This role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals. 

Education and Experience

• A 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field from an accredited university; plus 3 years of experience in sales and marketing or a related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field; plus 3 years of experience in sales and marketing or a related professional area.

 Core Responsibilities:

Building Successful Relationships to Generate Sales Opportunities:

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Develop and strengthen relationships with new and existing customers through sales calls, entertainment, familiarization (FAM) trips, and trade shows.
• Foster relationships within the community to expand the customer base and increase sales opportunities.
• Manage and nurture relationships with key internal and external stakeholders.
• Ensure seamless turnover to Event Management with accurate and comprehensive details.

Managing Sales Activities:

• Participate in sales calls with team members to secure new business or close deals.
• Handle the operational aspects of business bookings, including proposal generation, contract writing, and customer correspondence.
• Develop a leisure marketing plan focused on distributing rate offers, packages, and programs to increase occupancy.
• Track the return on investment (ROI) for all marketing initiatives, including online, direct mail, and print advertising.
• Monitor marketing budgets, providing recommendations for reallocation of funds as needed.
• Ensure consistent branding and voice for the property across all guest touchpoints and marketing communications, aligning with corporate standards.

Leveraging Market Trends and Customer Insights to Maximize Revenue:

• Identify new business opportunities to meet personal and property revenue goals.
• Analyze the market to understand competitors, economic trends, and supply and demand, using this knowledge to craft effective sales strategies.
• Close the best opportunities for the property based on market conditions and needs.
• Understand the primary target customer’s needs and expectations, providing tailored business solutions.
• Develop strategic marketing plans for group, leisure, and local efforts.
• Review and analyze website and email campaign performance for individual property sites and corporate campaigns.
• Evaluate new marketing opportunities to enhance property visibility and appeal.

Providing Exceptional Customer Service:

• Uphold the company’s service and relationship strategy to drive customer loyalty through outstanding service at every customer touchpoint.
• Deliver exceptional customer service to grow the share of customer accounts.
• Execute the company’s customer service standards and provide consistent service excellence.
• Set a positive example for guest relations, actively engaging with guests to obtain feedback on product quality and service levels.

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POSITION SUMMARY

Function

• The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

• 1 - 2 years’ experience in Housekeeping in a 4 or 5 Star Hotel
• Professional disposition
• Ability to speak, read and write in the English language 
• Good communication skills
• Ability to work without supervision
• Customer and Service Delivery focused
• Ability to perform physically challenging tasks
• Ensure uniform, personal appearance and hygiene is clean and professional at all times
• Be able to work within a team 
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

Key Responsibilities

• Perform cleaning and related functions within the housekeeping department 
• Respond promptly to requests from guests and other departments. 
• Access to guest rooms whilst complying with required policies and procedures 
• Fill cart with supplies and transport cart to assigned area. 
• Replace guest amenities and supplies in rooms. 
• Replace dirty linens with clean items and make beds. 
• Clean bathrooms. 
• Remove trash, dirty linen, and room service items. 
• Check that all appliances are present in the room and in working order. 
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings. 
• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). 
• Follow all company and safety and security policies and procedures;
• Report any maintenance problems, safety hazards, accidents, or injuries;
• Complete safety training and certifications;
• Properly store flammable materials. 
• Welcome and acknowledge all guests according to company standards; 
• Anticipate and address guests’ service needs;
• You need to be able to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. 
• Perform duties within the Housekeeping department as and when required.

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JOB SUMMARY 

• Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes.  Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. 

CANDIDATE PROFILE 

Education and Experience

• 4-year bachelor's degree in Finance and Accounting or related qualification.
• 3 – 5 years of experience in finance and accounting.
• Professional Management Body Member – Advantageous
• Hospitality background – Advantageous 
• Must have proven record of leadership.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies 

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
• Complies with government legislation applicable to fraud and collection procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances credit card ledgers.
• Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Maintains a strong accounting and operational control environment to safeguard assets.
• Completes period end function each period.
• Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

Demonstrating and Applying Accounting Knowledge 

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of return check procedures.
• Demonstrates knowledge of the Gross Revenue Report.
• Demonstrates knowledge and proficiency with write off procedures.
• Demonstrates knowledge and proficiency with consolidated deposit procedures.
• Keeps up-to-date technically and applying new knowledge to your job.
• Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Leading Accounting Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Motivates and provides a work environment where employees are productive.
• Imposes deadlines and delegates tasks.
• Provides an "open door policy" and is highly visible in areas of responsibility.
• Understands how to manage in a culturally diverse work environment.
• Manages the quality process in areas of customer service and employee satisfaction.

Managing and Conducting Human Resource Activities

• Supports the development, mentoring and training of employees.
• Provides constructive coaching and counseling to employees.
• Trains people on account receivable posting techniques.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Demonstrates personal integrity.
• Uses effective listening skills.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict effectively.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Manages time well and possesses strong organizational skills.
• Presents ideas, expectations and information in a concise well organized way.
• Uses problem solving methodology for decision making and follow up.
• Makes collections calls if necessary.

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Economics and Accounting - Knowledge of P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. 
• Auditing and Reconciliation - The ability to recognize, research, and resolve discrepancies in financial data, and create flow charts on main accounting and control cycles (A/R, AP, Cash) to facilitate understanding of key control points.
• General Finance and Accounting - The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
• Analysis - The ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
• Accounting Knowledge - Knowledge of general accounting principles and current company accounting policies and procedures. This includes general accounting and financial reporting, auditing, accounts payable, and accounts receivable.
• Accounting and Internal Control Knowledge - Knowledge of local Generally Accepted Accounting Principles (local GAAP), Marriott International Policies (MIP), and International Standard Operating Procedures (ISOPs).
• Legal - Ability to read and understand basic contract elements, e.g. royalty fees, management agreement, terms, priorities and profit distribution.
• Auditing Skills - The ability to perform auditing procedures, including the ability to recognize, research, and resolve discrepancies in financial data.
• Payroll Systems - Knowledge of local payroll reporting and tax requirements, ability to effectively record wages/tax liabilities, and operate payroll software applications, including understanding the features and functions of the applications.
• Accounts Payable and Accounts Receivable - Knowledge of Accounts Payable and Accounts Receivable processes, including knowledge of subledger reconciliation and controls.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.