Jobs at Maziv

Description

• To supply online & off-site support to the BritelinkMCT maintenance department in a technical specialist role, drive quality, compliance, and excellence of work within your region. Supply training & assessments of technical teams, internal & external.
• Deliver training and learning initiatives on-site & assess technical competencies of technical teams
• Updating the skills and training matrix
• Develop the technical resourcing of the company in alignment with operational requirements.
• Report back on training progress, training schedule, skill matrix, forecasting.
• Ticket Support- support maintenance teams to resolve difficult tickets.
• Outage Support- project manage and facilitate network outages to ensure quality, communication and speed is executed to required standard of excellence.
• Network Audits and assessments

Requirements

• At lease 3 years' experience as a Fibre Maintenance technician.
• Advanced Microsoft Office Knowledge.
• At least 1-2 years' experience with switching and routing
• 5 years' experience in Telecommunications Technology in a technical postion
• FOA optic fibre training
• Fibre splicing and network testing
• GPON planning and deployment.

go to method of application »

Description

• Make telephone-scheduled bookings with clients who have completed an application for optic fibre to be installed at their premises.
• Schedule installations work orders
• Regular follow up and contract attempts.
• Scheduled escalation tickets
• Achieve or exceed minimum schedule targets

Requirements

• Grade 12 or equivalent qualification
• At least 3 years' experience in call centre or customer relations environment (an Advantage)
• Ms Office, Excel skills, Word, Email and internet.