Jobs at MindMatch Consulting (Pty) Ltd

About the job
Our client is looking for an experienced Help Desk / Front Desk Specialist with the following criteria:

• This role supports new and ongoing clients, as a helpdesk operator and focus is on payment systems;
• Communication and Business Professionalism is key;
• Excellent written and verbal communication skills - speak, read and write at a B2 level;
• Customer Service: experienced in customer service, including chatbox / email;
• Computer literate: Must have worked towards some kind of QA score or target (not sales necessarily) 
• Must have an analytical mind, as in curious, always seeking solutions

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About the job

• As a ServiceNow Developer for our client, you will play a key role in designing, developing, testing, and maintaining software applications to meet business requirements using the ServiceNow platform and related technologies.
• You will collaborate closely with the development team, stakeholders, and customers to deliver innovative solutions.

Key Responsibilities

• Develop IT Service Management (ITSM) applications using the ServiceNow platform.
• Create Customer Service Management (CSM) applications leveraging the ServiceNow platform.
• Build IT Operations Management (ITOM) applications with the ServiceNow platform.
• Develop Strategic Portfolio Management (SPM) applications using ServiceNow.
• Design and implement Sales & Order Management (SOM) applications within the ServiceNow framework.
• Develop Field Service Management (FSM) applications using the ServiceNow platform.
• Participate in code reviews to ensure quality, reliability, and maintainability of software.
• Collaborate with business stakeholders to identify and address business requirements with IT solutions.
• Stay updated on new ServiceNow modules, plugins, and platform updates.
• Identify and resolve software defects and performance issues.
• Adopt and implement best practices in software development methodologies like Agile or Scrum.
• Create and maintain technical documentation.
• Provide technical support to end-users.
• Offer guidance and assistance to other members of the development team.

Skills

• Strategic thinking and problem-solving ability to tackle complex IT system issues and develop effective solutions.
• Hands-on experience in one or more modules: ITSM/CSM, SPM, ITOM, SOM, FSM.
• Experience with ServiceNow Domain Separated Instances.
• Strong communication and interpersonal skills.
• Proficiency in XML, jQuery, HTML, and CSS.
• Independent and collaborative work capabilities.
• Meticulous attention to detail and accuracy.
• Eagerness to learn and adapt to new technologies and software development practices.
• Analytical and data-driven mindset for decision-making powered by metrics and analytics.

Advantageous Qualifications

• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• Any other relevant certifications.