Jobs at MRI Software

Job Decription

• MRI Software is seeking a highly organised and detail-oriented Operations Analyst to provide operational support to our EMEA Client Support Management team.
• This is joining our established Operations function based in Cape Town. The successful individual will play a key role in driving efficiencies, maintaining critical support processes, and contributing to the smooth operation of the client support function.
• This role requires excellent communication skills, strong analytical ability, proficiency in Microsoft Excel, and a proactive, problem-solving mindset.
• The position will involve cross-functional collaboration with leadership, support teams, and departments across the business.

Key Responsibilities

• Provide regular and ad-hoc reporting to support client support management decision-making.
• Monitor and analyse key operational metrics, including Voice of the Customer (VOC) feedback, case trends, and escalation reasons.
• Prepare internal and client-facing reports; track recruitment activity on behalf of senior leadership.
• Maintain, update, and improve operations-related documentation, including processes, procedures, concierge resources, and training plans.
• Track expiring contracts in Salesforce and ensure timely follow-up.
• Liaise with Account Managers to obtain missing assets or documents related to client records.
• Monitor closed support cases for client responses and ensure appropriate actions are taken.
• Administer AWS and omnichannel access for joiners and leavers.
• Update and manage email distribution lists, system environments, and case configuration settings in Salesforce.
• Support SLA/OLA tracking and reporting.
• Assist with Root Cause Analysis (RCA) activities and the implementation of related action items.
• Contribute to process improvement by identifying inefficiencies and recommending changes.
• Coordinate and support initiatives across Professional Services, Product Support, and Training teams as required.

Required Skills & Experience

• Proven experience in an operational, analytical, or administrative support role—ideally within a software or technical environment.
• Strong proficiency in Microsoft Excel (pivot tables, formulas, formatting) and broader Microsoft Office tools.
• Excellent written and verbal communication skills.
• Demonstrated ability to identify trends in data and translate them into actionable insights.
• Exceptional organisational and time-management abilities, with the capacity to manage multiple tasks concurrently.
• Attention to detail and a high standard for accuracy and data quality.
• Ability to work both independently and collaboratively with cross-functional teams.
• Strong sense of initiative with a solution-oriented approach to work.
• Comfortable working in a fast-paced, changing environment with evolving priorities.
• Experience with Salesforce and/or Power BI is beneficial but not essential.

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Position Overview:

• We are seeking an experienced and highly skilled Citrix Specialist to join our IT infrastructure team.
• The ideal candidate will be responsible for the design, implementation, management, and support of our Citrix environments, including on-premises and Citrix Cloud platforms.
• The successful applicant will play a critical role in delivering secure, scalable, and high-performing virtual desktop infrastructure (VDI) and application delivery solutions.

Responsibilities:

• Design, deploy, and manage Citrix solutions including:
• Citrix Virtual Apps and Desktops (CVAD)
• Citrix DaaS (Citrix Cloud)
• Citrix CDC (On Prem)
• Citrix ADC (formerly NetScaler) & Netscalers
• Citrix Gateway & FAS
• Citrix Provisioning Services (PVS) and/or Machine Creation Services (MCS)
• Citrix StoreFront and Workspace
• Citrix Director and Citrix Studio
• Manage Citrix infrastructure performance, reliability, and scalability.
• Integrate Citrix with Microsoft Active Directory, Azure AD, Microsoft 365, and other enterprise platforms.
• Maintain and update Citrix environments to align with security best practices and vendor recommendations.
• Monitor and optimize VDI sessions for performance and user experience.
• Provide advanced troubleshooting for Citrix-related issues and support escalations.
• Participate in the evaluation and implementation of new Citrix technologies and tools.
• Develop and maintain technical documentation, including diagrams, procedures, and support guides.
• Collaborate with security, networking, and desktop support teams to deliver seamless end-user experiences.
• Stay current with Citrix certifications and product updates, especially in Citrix Cloud technologies.

Knowledge and Skills:

• Proven experience (5+ years) managing complex Citrix environments in mid-to-large enterprise settings.
• In-depth knowledge of Citrix Virtual Apps and Desktops (on-prem and Citrix Cloud).
• Expertise with Citrix ADC (NetScaler), including load balancing, authentication, and remote access.
• Experience with Citrix provisioning technologies (PVS and/or MCS).
• Strong knowledge of Windows Server, Active Directory, Group Policy, and related services.
• Familiarity with Azure and hybrid cloud environments.
• Solid understanding of security and compliance best practices in VDI environments.
• Excellent problem-solving skills and ability to work independently and as part of a team.
• Familiarity with EUC performance monitoring and optimization tools.

Education/Certification:

• Citrix certifications (e.g., CCA-V, CCP-V, CCE-V, or equivalent Citrix Cloud certifications).
• Experience with automation and scripting (e.g., PowerShell).
• Knowledge of ITIL practices and change management processes
• Microsoft/Azure Certification

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Job Decription

• MRI Software in Cape Town is seeking an Accounts Receivable Analyst to join our team!
• This individual will be responsible for the full function of collection duties assigned and pertaining to the company, with regular reporting.
• We are looking for an ambitious employee whose primary function will be managing all money owed to our business.
• It is vital that the Accounts Receivable analyst builds and maintains close links with all clients, to ensure smooth running of accounts and encourage timely recovery of payments.

SKILLS & OTHER REQUIREMENTS

• Relevant tertiary qualification
• 3-5 years of proven debt collection or related experience.
• Experience in working with targets and tight deadlines.
• Excellent communication skills, both written and verbal.
• Strong problem solving and time management skills.
• Working knowledge of MS Office, especially Excel.