Jobs at Nutreco

Job Description:

Key Performance Areas  

Sales and Sales Support

• Supports customers and commercial department by providing timely quotations on wide range of products including raw materials, finished mixed products, young animal feed and feed additives.
• Handles incoming requests for quotations based on pre-set guidelines or in coordination with Sales Manager or Pricing manager to ensure timely service to customers.
• Provides Proformas to export customers incorporating customer requirements, product costs, transport costs and any additional requirements for customer approval and finalization.
• Provide product information on request to customers/commercial department.
• Liaises between different departments or customer (Customer, Commercial department, Operations department) to give feedback on general queries, product availability, collection, or delivery schedules to continue relationships with customer meeting volume, quality and price and requirements.

Data management

• Update product data in relevant systems, giving up to date insights in products, prices and other relevant information including processing of price adjustments, adding new products to customer assortments etc.
• Data management of products (new/changes to raw materials and finished mixed products) include ensuring all items are created and available on the system to ensure smooth order processing.
• Management of monthly raw material price changes on pricelist for commercial department.
• Monitor progress of delegated or escalated problems/complaints and keep stakeholders informed about status of progress to find suitable solution.
• General administration relevant to tasks including filing and ensuring documents are stored in a well-kept system.

Customer relationship management

• Manages records and handles customer requests in line with company policies and procedures, in order to effectively and timely deal with all customer encounters.

Customer satisfaction

• Provides support to customers on the most common standard problems, questions, complaints and ensuring overall customer satisfaction.

Continuous improvement

• Signals bottlenecks in work processes, procedures / systems and contribute to the optimization of the department. 

CRM Administrator (D365 CRM)

• End user instruction: Provide training for new employees (on mobile app and Outlook), communication from central to end user, contribute to UAT testing.
• First level of support for end users: Provide answers on “how to” questions, guide users to FAQ, communicate issues to central team
• Licenses management: Support users in case of requests for changed/new licenses, use CRM to report any achievements or status reviews etc.

Minimum Requirements

• Matric
• 3-5 years’ experience in similar role
• Knowledge of customer relationship management (CRM) systems
• Knowledge and experience in order handling, including terms and (payment) conditions, product base, packing, service and logistic solutions and solving problems.
• Excellent Communication Skills (Verbal and written)
• Practical administrative and operational knowledge.
• Computer literate

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Job Description

• The Global Supply Chain Trainee will work in different supply chain roles over an 18 month, split into three six-month rotations on the job, normally in three different countries, in three different supply chain areas. During this period the trainee will build international acumen by connecting with various Business Units and the Global Supply Chain Leadership Team.
• Gain practical experience in supply chain excellence by working on challenging tasks, projects and completing numerous trainings in an international environment. The program is designed to help the trainee develop on a personal and professional level, and to understand the end-to-end supply chain processes, including the interdependencies and interconnectedness between different areas. The Global Supply Chain Trainee will gain industry-specific knowledge and leverage the experience of experts in the different locations and Opcos.

Job Description:

Nutreco Global Supply Chain Young Professional Program

Help achieve our purpose: Feeding the Future

• Nutreco is a pioneer in animal nutrition and aquafeed – and our purpose of Feeding the Future is our passion. Through it, we’re shaping a sustainable future for food production globally. As part of the SHV family, our business lines, Skretting and Trouw Nutrition, are revolutionising aquaculture and advancing livestock health and productivity with innovative solutions that are breaking new ground in the industry. There’s no better place to kickstart your career!

The opportunity

• Drive your future success in end-to-end supply chain by learning from some of the industry’s foremost experts in sustainability, procurement, quality, manufacturing, logistics, planning and engineering.
• Work at the centre of it all and build your international acumen by connecting with our Business Units and Global Supply Chain Leadership Team – the central interface between production, R&D, sales and our customers.
• Gain practical experience in supply chain excellence by working on challenging tasks, projects and completing numerous trainings in an international environment.

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Job Description

• The Formulator manages and optimizes the standard recipes for production, based on the nutritional and physical quality needs of the OpCo and market. He / she arranges various inputs, such as logistical constraints, production requirements, physical quality, raw material quality, raw material prices and nutritional requirements into an efficient premix output for the production.
• At an advanced level, The Formulator understands nutritional concepts standards and uses this knowledge to compile products that maximize animal health and performance, and assures timely reformulation to meet nutrient and ingredient specifications with raw materials available at the manufacturing location. He / She provides formulation services for product customization and support technical services and marketing in product development.
• The Formulator is a key role, the continuity of the manufacturing process is dependent on the results of this role .This is a mixed-role, taking care of straightforward formulation (not nutritionist) using the data of the formulas database
• Providing the raw material forecast and quality info
• Providing the price calculation for each product
• Monitoring raw materials and final product quality in collaboration with the quality department.
• Providing instructions to production per formula for labelling, packaging, production sequence following the pre-agreed principles of sales and Nutritionist

Job Description:

• Use premix formulation software to design premix or farm minerals in accordance with customer requirements or nutritionist/team lead advice for new or existing products.
• Assist in cost calculations for customized solutions.
• Act as liaison between technical, operations and quality departments.
• Providing support in the area of nutrition to the marketing, technical and sales employees
• Utilize computer software to devise premixes and farm minerals and compose reports and recommendations.
• Contributing to product development by assisting nutritionist in introducing new feed concepts
• Collaborate in quality control, analysis and interpretation of trial data and preparations of final reports
• Assists in developing protocols, preparation of data and presentation of final reports in collaboration with nutritionist
• Advise on complete portfolio of product and service offerings (premix solutions, applicable feed additives, young animal feed concept, and customer analysis services) for existing and new customers with support of nutritionists or team leads. 

Minimum requirements:

• Bachelor of Science degree in Animal Science or Agriculture.
• 0 to 2 years experience in the field of animal nutrition is desirable
• Ability to effectively manage the pressure of a fast-paced teamwork environment with multiple project priorities
• An innovative team player dedicated to customer service and relationship building
• Strong proof reading skills with a commitment to ensure accuracy
• Strong communication and collaboration skills.
• Office based position in Edenvale, Johannesburg.