Jobs at OUTsurance

Job Description

• Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family.
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed. Applicants without prior financial advice experience will not be prejudiced

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Responsible to cross-sell existing policies while maintaining excellent customer service

The following previous experience would be advantageous:

• Call centre experience in client centric or sales environment
• Experience in the Insurance and/or Short Term Insurance industry
• Working in an environment where salary was linked to performance and/or commission structure
• An ideal candidate will be able to align their personal work values to the OUTsurance

Attributes:

• Meeting and exceeding sales targets
• Deadline and results oriented
• Client service oriented
• Attention to detail which will result in excellent work quality/standard
• Resilient (must be able to push through and succeed in the face of adversity)
• Enthusiastic and passionate about the job and the company
• Effective planning and organising/work management skills
• Adaptability (be able to adapt to different clients and work situations)
• Integrity (Honesty is a core value of the company)
• High tolerance for stress
• Ambitious with drive to succeed 
• Highly motivated individual driven by monetary reward and recognition
• Client Service enthusiasts (going the extra mile for clients and company)
• Must be able to work independently towards individual targets/goals

Skills: 

• Above average selling skills and ability
• Great listening skills in order to respond appropriately to clients questions, concerns and complaints ensuring an awesome customer service experience
• Excellent Interpersonal and communication skills
• Excellent negotiation and persuasion skills to overcome objections
• Solid computer literacy skills, such as excellent keyboard skills and being able to navigate around various computer applications, respond to emails etc.
• Solid administrative skills in order to produce great quality service to clients

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Job Description

• As an Interbound Sales Advisor, you will be interacting with customers that have requested an quote or have called in to be assisted, Your role as an Interbound Advisor is to quote the customer and ensure that they see the benefits of being insured by OUTsurance. You will be required to interact with clients, increase sales, and elevate customer experience.

Required Competencies & Personal Attributes:

Competencies:

• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress

Skills:

• Selling skills
• Resilience
• Interpersonal and communication skills
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning
• Computer literacy

Qualifications 

• Matric
• FAIS Regulatory Exam
• Recognized Qualification depending on previous advice giving roles

Experience

• Previous Call Centre experience in Telesales.
• Experience in short term insurance industry will be advantageous

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Responsibilities:

• Manage the OOH, Print and TV Media portfolio (Product specific)
• Building relationships with our account executives and media owners. 
• TV bookings on the Telmar bookings system.
• Evaluation of ATL media and sponsorship proposals. 
• Daily in-depth analysis of marketing performance data. Be guided by the outcome of reports to give input and recommendation on the marketing expense and spot picking strategy of media sources to make sure that performance is optimal. 
• Daily, weekly and monthly reporting in MS Excel, and written in report format in MS Word. 
• Manage and take responsibility of allocated advertising budget.
• Work with Nielsen data in Excel format to build Share of Voice graphs and reports for the business. 
• Compile competitor behaviour and competitor media spend reports. 
• Ad-hoc analysis of media spend, spots, performance etc. on top of normal reporting as and when requested from the business. 
• Assist in writing short, creative briefs for the creative team for TV, Outdoor and print
• Create Flighting codes for Production – when needed.
• Daily lead tracking per media, per channel and give recommendations to optimize performance. 
• Checking and signing of ATL invoices. 
• Make recommendations on new advertising mediums to improve lead generation

Qualifications

• Matric  
• Completed Marketing diploma or Marketing bachelor’s degree 
• Statistics and/or mathematics as a subject at tertiary level will be beneficial 
• Advance Excel course will be beneficial

Experience:

• Must have at least 3 years’ experience in media planning
• Working on Telmar and/ Nielson - advantageous

Skills and Competencies:

• Solid understanding of the media industry at large. 
• Good understanding of direct response advertising. 
• Good knowledge of direct competitors and their different strategies. 
• Self-starter, must take ownership of all projects and day-today tasks. 
• Very strong numerical skills. Must enjoy working with numbers on a daily basis. 
• Advanced knowledge of Microsoft Excel (including working with large sets of data, intricate formulas and pivot tables) is a must and not negotiable. 
• Strong analytical skills in order to make well informed decisions and recommendations. 
• Strong communication skills in order to communicate recommendations and concerns with your marketing team and media partners. 
• Knowledge of compiling competitor behaviour and competitor media spend reports for all products. 
• A good understanding of Telmar and or a background of media bookings and scheduling in all media types, will be a distinct advantage. 
• Strong skills working with Nielsen 
• Ability to work under pressure and meet tight deadlines. 
• Must have strong organizational and administrative skills. 
• Excellent existing relationship with partners in the media industry at large 
• Work individually and cohesive as a team