Jobs at Pepkor Payments & Lending

Job Description

• Pepkor Payments and Lending is looking for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring the efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system configurations and enhancements are delivered accurately and efficiently, while adhering to business rules, compliance standards, and operational objectives.

Key Performance Areas 

System Configuration & Strategy Implementation

• Configure system parameters, workflows, strategies, and rules within credit and collections platforms.
• Implement and adjust collection strategies, risk rules, scoring logic, dialler strategies, and letter/SMS workflows under guidance from the Systems Owner.
• Maintain accurate and up-to-date configuration records, version controls, and change documentation.
• Perform impact assessments on configuration changes and ensure alignment with system capabilities and compliance requirements.

System Monitoring, Validation & Performance Assurance

• Conduct regular system checks to ensure key processes are running (batch jobs, workflows, scoring, integrations).
• Investigate issues, identify root causes, and propose corrective actions.
• Validate system behaviour after configuration updates or deployments.
• Monitor data quality and escalations from operations, ensuring issues are resolved promptly.

Testing & Quality Assurance

• Develop and execute test cases for configuration changes, enhancements, and new functionality.
• Support User Acceptance Testing (UAT) with business teams.
• Log defects, work with IT/vendor teams to ensure resolution, and validate fixes.
• Ensure testing aligns with technical specifications and operational scenarios.

Stakeholder Support & Operational Enablement

• Provide first-line system support for credit, collections, and recovery teams.
• Answer queries relating to workflows, rules, strategies, and functionality.
• Conduct walkthroughs and assist in training users on new features or updated configurations.
• Prepare clear communication and release notes for changes

Governance, Compliance & Documentation

• Ensure configuration changes adhere to audit trails, internal controls, and regulatory requirements (NCA, POPIA, etc.).
•  Maintain structured documentation of configurations, processes, and system logic.
• Support the Systems Owner in preparing governance reports, risk assessments, and compliance evidence.
• Provide reporting on system changes and performance.

Job Requirements
Functional Competencies

• Configuring system settings 
• Implementing collection and risk strategies 
• Conducting technical validation 
• Performing requirements analysis 
• Providing first-line system support 

  Behavioural competencies

• Strong analytical and problem-solving ability.
• Highly organised with excellent prioritisation skills.
• Strong documentation, specification writing, and communication skills.
• Ability to collaborate with diverse stakeholder groups (operations, IT, vendors, risk, finance).
• Resilient and solutions-driven with high attention to detail.
• Ability to work independently while escalating issues appropriately.
• Testing and QA skills.

  Qualifications

• Bachelor’s degree in information systems, Business Analysis, Finance, or related field (or equivalent experience).

  Experience

• Approximately 3 years years’ experience in Business Analysis, Systems Analysis, or Configuration roles.
• Experience within financial services, credit, lending, collections, or debt recovery environments.
• Exposure in delivering enhancements across the full development lifecycle.

Closing date: 31 December 2025

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Job Description

• The Dialer Administrator is responsible for overseeing the smooth functioning of the Dialer system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimisation. The Dialer Administrator will ensure that there is a constant workflow for Contact Centre Operations by managing Dialer queues, reports and reporting such results to internal stakeholders.

Key Performance Areas:

 Dialer Optimisation

• Ensure that the Presence Dialer and Multi-Media services are operating optimally to support the business strategy
• Liaise with external IT service providers for fault resolution and new implementations
• Ensure that the dialer is aligned with the business requirements and monitor the performance to deliver the best results
• Be involved in and contribute to dialing strategy discussions
• Achieve dialer optimisation by actively monitoring the dialer settings
• Inform changes to the dialer settings to bring about the best results identification and definition problems

Implementing and executing an effective operations support strategy

• Document technical requirements with clarity to enable correct implementation of the required solution
• Campaign monitoring across operational area
• 100% adherence to operating standards
• Produce accurate reports and analysis on campaigns and agent results both the Dialer and the Captiv8 system
• Analyse and interpret data to resolve and/or escalate potential concerns appropriately and timeously
• Planning of monthly dialer campaigns according to capacity and number of accounts in-line with collections strategies
• Processing information and generating knowledgeable communication
• Daily, weekly, monthly feedback reports on agent, campaign, and overall Contact Centre performance
• Provide technical assistance to the business

 Communication

• Communicate to all levels that are affected with production issues for the dialer
• Communicate effectively with all levels of management and those responsible for dialer maintenance, specifically concerning technical issues and system performance concerns
• Communicate any technical issues to effectively and timeously resolve the issues and log a call to the necessary parties

Job Requirements
Functional and Behavioural competencies: 

• MS Word, MS Excel, MS Outlook, MS PowerPoint
• Knowledge of Contact Centre systems and processes
• Excellent verbal and written communication skills
• Collaboration
• Resilience
• Leadership
• Information gathering and problem analysis
• Planning and organizing
• Quality and detail orientation

Qualification and Experience: 

• Grade 12
• NQF 5 qualification in IT or in a similar field of studies (preferable)
• Applicants studying towards/completed a bachelor’s degree or post-grad qualification (advantageous)
• Minimum of 3 years’ experience in a Retail Financial Services environment with background in Collections or Sales processes
•  Minimum of 2 years’ experience in the interpretation of Contact Centre analytics
• Dialer Administrator experience (advantageous) 

Closing Date: Tuesday, 31 December 2025
 

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Purpose of The Role:

• The purpose of the Software Developer is to form a vital part of the software delivery team who is responsible for critical business processes as well as the development, maintenance, and support of software solutions to enable business strategies and priorities.

Primarily the areas of responsibility may include, but are not limited to:

• Database design and development
• User interface design and development
• Software development and unit testing
• Writing technical documentation and updating the Wiki site
• Collaborate with Business Analysts and Test Analysts
• Research and investigate new technologies
• Log analytics

Job Requirements
You will be required to display the following competencies:

• Technical and problem-solving abilities
• Pro-active and collaborative team player
• High attention to detail
• Passion for continuous learning and self-development

To excel in our environment, you would require the following:

• Minimum of 3 years’ experience in a software development role and environment
• Solid experience with databases: MS SQL Server, MySQL
• Solid experience with software: C#; .NET 6 or later, XML, SOAP, WCF, RESTful API’s, HTML5, Angular, JavaScript, JSON, Stored Procedures, SSIS, Message Queues (RabbitMQ), Visual Studio, TFS, Azure DevOps, GIT, Amazon EC2, Amazon S3, Amazon VPC
• Understanding of Continuous Integration, DevOps & SOA
• Experience in Financial Transactional systems (advantageous)
• Exposure to agile development methodologies (advantageous) 
• 3-year tertiary Qualification in IT or a relevant technical/analytical related field preferred.
   

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Job Description

• We are seeking an experienced and passionate Senior Software Developer to join our dynamic Technology team. This role is a critical part of our software delivery function, where you will design, develop, maintain, and support innovative software solutions that drive our business strategies and priorities. You will be at the forefront of solving complex challenges, improving system performance, and mentoring fellow developers while collaborating with multiple stakeholders across the organisation.

Key Responsibilities

Software Development:

• Implement high-quality software solutions that meet business needs
• Improve existing systems and optimise code for innovation and performance
• Troubleshoot and debug large codebases, ensuring root causes are addressed effectively

Technical Leadership:

• Mentor and guide junior developers
• Facilitate technical design sessions and ensure best practices are followed
• Provide technical input into test plans and drive unit testing accuracy and automation

Collaboration & Documentation:

• Partner with Product Managers, Business Analysts, and IT Operations
• Document technical requirements and processes for knowledge sharing
• Participate actively in agile ceremonies and cross-functional team discussions

Innovation:

• Identify opportunities for improvement and implement innovative solutions
• Contribute as a subject matter expert in technology forums

Job Requirements

• You will also be required to display the following competencies:
• Strong problem-solving skills and attention to detail
• Ability to work under pressure and meet deadlines
• Collaborative, proactive, and passionate about technology and innovation
• Commitment to continuous learning and self-development

To excel in our environment, you would require the following:

• 3-year tertiary qualification in IT
• 5+ years of relevant software development experience
• Strong skills in: Oracle Forms, Oracle PL/SQL, XML, SOAP, WCF, RESTful APIs, HTML5, Angular, JavaScript, jQuery, JSON, PHP, Database development, Message  Queues, Azure DevOps, GIT, AWS Web Services
• Solid RDBMS experience (Oracle, Postgres; advantageous: MS SQL Server, MySQL)
• Exposure to Agile methodologies, CI/CD, and DevOps
• FinTech experience (advantageous)
   

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Job Description

• Are you passionate about developing others and inspiring growth? We are looking for a motivated and dynamic Learning and Development Facilitator to join our team. This role focuses on delivering and developing internal operational training aimed at enhancing the skills of both contact centre agents and management. Reporting to the Lead: Learning and Development, the successful candidate will not only facilitate learning but also support our learnership programmes, conduct employee training needs analysis, and manage training administration.

Key Responsibilities:

• Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
• Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
• Deliver and evaluate training using various learning methodologies
• Design, develop, maintain, and update training operations materials
• Oversee learnership implementation, rollout plan, monitor and report on learner progress
• Record and report on training attendance, assessment results and learner feedback
• Build and maintain strong relationships with internal business stakeholders
• Assist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is           current, user-friendly, and aligned with business needs.

Competencies:

• Strong facilitation and presentation skills
• Resilient to change, cope under pressure, be able to multi-task and handle several different projects
• Creative and innovative thinking ability to keep things fresh
• Excellent interpersonal skills and ability to communicate on all levels
• High attention to detail and ability to work under pressure, while delivering quality work

Job Requirements

Qualification and Experience:

• Preferred but not limited to: OD-ETDP Qualification at NQF5 level
• Advantageous: An HR or related Diploma or Degree would strengthen your application
• Knowledge of Contact Centre operations and procedures is highly valued with approximately 2 years’ experience as Learning Facilitator, and/or providing on-the-  job training or support to new hires in an operations environment, ideally in a Contact Centre environment
• Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
• Must have a good understanding of Adult Learning principles and methodologies
• Must be able to proficiently deliver various types of training – applying traditional and technology enabled approaches as well as the ability to evaluate learning impact