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  • Posted: Oct 23, 2019
    Deadline: Not specified
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    PepsiCo is a global food and beverage leader with net revenues of more than $65 billion and a product portfolio that includes 22 brands that generate more than $1 billion each in annual retail sales. Our main businesses - Quaker, Tropicana, Gatorade, Frito-Lay and Pepsi-Cola - make hundreds of enjoyable foods and beverages that are loved throughout the worl...
    Read more about this company

     

    SSA IT Service Manager


    While retaining full accountability of the IT Ops Field Service Execution, Governance and Executive Services within South Africa, significant scope has been added in alignment with Organisational changes and geographical business changes

    Service Management Lead & Governance

    • Lead Service Management – Service Desk Service provided by TATA – TCS to South Africa
    • Guarantee Excellent Customer-centric delivery of frontline IT Service provided by PepsiCo Global Suppliers such as TCS, HCL, CTS, BT etc
    • Responsible to secure strick adhernace to Service Management Processes and to drive improvements to customer service, improving overall customer satisfaction. Single point of escalation for all IT services being delivered in South Africa
       

    Scope: Mobility

    • Responsible for the End to End Governance and Delivery of Telephony Mobility within South Africa

    Scope: Transition to Sustain

    • Guarantee that any newly deployed service has a sound Transition to Sustain and support model
    • Strong interaction with IT Tech Ops and IT AMS Ops for project delivery
    • Organise and Secure the appropriate training and materials for the Outsourced Service Desk Team in Hyderabad which will guarantee correct supportability of the service to the business

    Scope: Technology Coordinator for Project Delivery within Central Europe

    • Heavy Engagement with any Business, Transformation or Technology Project as a result in changes within the CTO and Technology Delivery – IPDS-IDIS
    • Strong Engagement and cooperation with IT Tech Ops Lead to guarantee compliance and sustainability of project outcome with sustainable IT Tech Services
    • Any market based technology support, hands and feet or field service support
    • Local vendor engagement

    Qualifications/Requirements

    • Strong Communication and Interpersonal skills
    • Proficient in English (Verbal and Written)
    • Stakeholder and Vendor Management
    • Skilled in multiple technology with strong problem solving skills
    • Customer Centric Behaviour – delivering services that meet the customers needs and change as required
    • Strong understanding of Service management and Service Sustain
    • ITIL
    • 10+ year of experience in customer facing service delivery and operations

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    IT Operations Assoc Manager

    Day-to-day operations:

    Role manages the day-to-day IT operations activities including overseeing and coordinating vendors that provide service desk, field services, backoffice servers, network connectivity, and application support services; directly manages local IT vendors, contracts and office management such as office moves. Role oversees ITIL process execution compliance; actively develops and implements service level improvement plans; acts as integral part of PepsiCo’s ITSM practices including incident, problem, change, and configuration management.

    Financial Management:

    Role oversees the local baseline AOP and proactively monitors spend variances; role provides project sustain estimation where needed; plans for local projects. Role partners with local BU BRM, GP, and CFO to drive productivity initiatives.

    Stakeholder Management:

    Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs. Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.

    IT Controls Management:

    Role is responsible for ensuring compliance with the IT controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed. Role partners and supports audit teams when required.

    Qualifications/Requirements

    • Bacheor degree in Engineering or Computer Science
    • Strong communication and interpersonal skills
    • Stakeholder and vendor management
    • Skilled in multiple technology with strong problem solving skills
    • 10+ year of experience in customer facing service delivery and operations

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    Project Manager- Transformation

    • Project governance to ensure clarity of scope, optimal resource allocation, budgetary discipline and overall risk management
    • Meeting governance to ensure cadence, communication and timeous execution
    • Reporting on key metrics (timelines, resource, budget, risk) to facilitate escalations and trade-offs
    • Facilitating pipeline build of future projects to enable robust business planning
    • Upskilling project team members in the basics of project governance and execution to build capability

    Qualifications/Requirements

    • Minimum 5 years’ project management experience with at least 2 years at a mid-senior level
    • Experience in project management in highly cross-functional environment
    • Proficient MS Project or other project management software
    • Proficent MS Office
    • Proficient MS Teams and Sharepoint
    • Demonstrated financial and budgeting experience
    • FMCG experience preferred
    • Communication and influencing skills – at multiple organization levels
    • Bachelor’s degree or studying towards a commercial qualification
    • Project management qualification

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    Maintenance Manager

    • Ensure that short term and long term maintenance plans are developed and executed on the plant in a manner that will benchmark to PepsiCo best practice.
    • Ensure maximum plant availability and reliability by leading and directing the maintenance team, ensuring at all times adherence to Safety legislation, relevant SANS codes and PepsiCo standards.
    • Drive effective execution of routine, preventative and reliability maintenance schedules.
    • Development of daily, weekly, monthly and 12 months maintenance plans and execution for Isando site while driving synergies with the other PepsiCo plants.
    • Provide support on project scoping, execution and commissioning by ensuring key maintenance resources are part of each stage of the project.
    • Management and development of the maintenance team and leverage skills in other SA sites to drive capability building.
    • Effectively drive synergies with the Reliability and Utilities functions to optimise plant performance.
    • Drive PEMM maturity and ensure adherence to maintenance standards with special focus on asset utilisation, planning preparation and maintenance execution.
    • Ensure availability of critical spares through regular reviews of equipment performance, equipment criticality assessments and equipment changes/upgrades.
    • Development of maintenance and training budgets in line with the annual maintenance calendar and skills matrix.

    Manage and deliver the required maintenance team service level on Food Safety (AIB), IPS, Quality and sustainability metrics

    Qualifications/Requirements

    • Bachelor’s Degree in Electrical/Mechanical Engineering preferred or National Diploma.
    • 5+ years’ experience in maintenance management role
    • Strong knowledge of engineering concepts, including electrical, hydraulic and mechanical systems
    • Ability to interpret blueprints, specifications and schematics
    • Effective interpersonal and written communication skills
    • Able to work in a fast-paced environment and multi-task effectively
    • Excellent organizational and prioritization skills
    • Proficient in Microsoft Office (Word, Excel, PowerPoint) and maintenance software (e.g. SAP, On Key).

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    Strategy Senior Analyst

    • Lead individual workstreams for SA Transformation initiatives – perform relevant analyses, drive problem solving/conceptual thinking, lead project meetings/discussions, maintain and execute against project plans, develop and deliver presentations
    • Engage Transformation team members and other key stakeholders to complete relevant analyses and develop insights and recommendations
    • Collaborate and partner closely with cross-functional leaders to ensure successful development and implementation of Transformation initiatives
    • Maintain work plan and overall project plan for relevant workstreams/initiatives and communicate to the organization
    • Develop presentation materials for project-related discussions as well as senior leadership reviews of Transformation initiatives, project plans, and implementation status updates
    • Support Transformation team members with related projects as needed

    Qualifications/Requirements

    • Bachelor’s Degree
    • 2-3 years of experience in related industry; strategy consulting experience preferred
    • Proficient in Microsoft Excel and PowerPoint
    • Prior Consumer Packaged Goods experience preferred
    • Strong analytical and problem solving/critical thinking skills
    • Results-oriented strategic thinker who demonstrates curiosity and a bias for action
    • Strong written and verbal communication skills, including excellent PowerPoint and storytelling skills
    • Ability to communicate and influence effectively across levels of the organization
    • Ability to own individual workstreams
    • Ability to prioritize and manage time effectively
    • Team player with the ability to excel in an agile, collaborative, ambiguous environment

    Method of Application

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