Jobs at Rand Mutual - RMA

Description

THE JOB AT A GLANCE

• As the Head: Operational Finance will be responsible for overseeing the day to day, operational finances of the Group.
• You will be responsible for ensuring seamless transaction of all operational finances whilst ensuring compliance with all the relevant standards and company policies and procedures.
• You will also be responsible for overseeing the procurement and facilities teams.

WHAT WILL YOU DO?

• Oversee unit finances and assets:
• Develop strategic and operational plans in line with the budget
• Ensure that planning takes place in line with standards, and that necessary compliance controls are implemented
• Discuss and recommend divisional budgets to Exco
• Monitor unit budget on an ongoing basis
• Ensure that all departmental planning is carried out on a regular basis, as issues arise, or in advance of anticipated needs
• Review monthly cost centre reports
• Submit monthly reports to top management
• Review the analysis of department expenses and preparing monthly department expense reports
• Monitor and review recoveries (labour, overhead, 3rd part recoveries)
• Review monthly & quarterly cash flow forecasts.

Oversee Debtors and Collections, and Tax:

• Review processes followed by the debtor manager to ensure targets are achievable relating to premium collection
• Review and obtain reasons for long outstanding debtors and procedures to be performed to ensure reduced
• Review the reconciliation between clientcare, fincare, ability and Excalibur to confirm billing accuracy and completeness
• Sign term letters for members and refunds
• Review and maintain refunds higher than R25K for AML purposes
• Ensure overall compliance and adherence to company policies and procedures
• Ensure compliance with latest tax legislation and correct application of the tax act e.g. travel reimbursive rates.

Staff Management:

• Allocate tasks to staff
• Develop KPA for staff
• Ensure that staff is trained to carry out duties
• Set goals for own finance team
• Do performance management and address below standard performance
• Daily and weekly supervision of subordinates through informal and formal discussions
• Implement and use the performance management system fully in order to monitor the performance of subordinates
• Liaise with HR on staff related issues
• Identify training requirements for staff, through effective staff management and assist them in meeting their training requirements, by helping to arrange suitable training for them
• Draft staff work plans and ensure implementation
• Attend relevant industry related committee – international forums
• Develop strategic and operational plans for the unit
• Ensure implementation of the plans by supervising staff
• Monitor and review plans on an ongoing basis
• Draft, develop, maintain and implement policies and procedures in relevant competency
• Maintain relationships with the CF, banks, SARS, Broker/ED and any other relevant stakeholders including management.

Oversee the commissions function:

• Implement and maintain a set of Comprehensive financial Policies and Procedures
• Review the reconciliations for payments to be made- Pensions, Claims, commission and funeral and confirm accuracy, completeness and validity thereof
• Review the reversal report and obtain explanations
• Review of the commission and funeral reports including trend analysis
• Review reconciliation between modules pension, fincare and ability
• Review unallocated funds report.

Oversee the Procurement and BEE function:

• Provide strategic thinking and contributions to crafting long term Procurement business plans
• Provide guidance on the cost effectiveness principles in planning and delivery to contribute to achievement of divisional financial targets and own cost reduction targets
• Manage allocated budget through monitoring and seeking cost effective ways to achieve departmental goals
• Ensure alignment to business objectives
• Track and report key functional metrics to reduce expenses and improve margins
• Oversee risk management regarding supply contracts and agreements
• Ensure control spend and the creation of long-term savings on procurement costs
• The execution of procurement strategies
• Provide guidance during the RFQ processes review the reports and provide guidance, in designing a checklist and what items to include
• Review supplier database and sign off on changes every 5 years
• Provide guidance during the company’s BBBEE verification process
• Oversee the management of the BBBEE scorecard across business activities and opportunities for each pillar
• Review all annual submissions related to the portfolio
• Provide guidance and play an active advisory role to business on Employment Equity, Diversity, Enterprise development and preferential procurement
• Review and sign off policies, practices and processes that affect BBBEE within Company
• Review BBBEE spending against targets set up for various departments and divisions, including ensuring the accuracy of such information
• Review and sign off the Employment Equity Plan
• Report to the DOL progress on company score.

Oversee the facilities function:

• Ensure that Facility manager follows up on all queries are resolved relating to the building including but not limited to:
• Management of the internal administration of the company
• Management of all assets for company and regions
• Management of access to the buildings in terms of security
• Ensure that health and safety measures are in place
• Oversee the coordination of air conditions, Toilets, Canteen, Transport
• Ensure that staff has a safe building to work in
• Ensure the building project will be completed.

Reporting and participation in various forums/committees and providing compliance support:

• Participate in and represent Finance on various forums and committees:
• Attend quarterly Audit committee
• Board – on request
• Attend investment meetings
• Ad hoc meetings
• Attend Risk register meetings and keep updated
• Adhere to internal controls
• Timeously produce reports for all committees
• EXCO - Monthly
• OPSCO – Monthly
• Direct activities to produce financial reports monthly which reflect the organisation’s actual performance
• Ensure that proposed new products are researched to evaluate financial viability and to forecast performance; Present such reports to top management
• Ensure compliance with mandatory requirements and all applicable international and bilateral agreements
• Receive and update comments on agreements on an ongoing basis or on demand
• Act as a Public officer by ensuring that tax matters are up to date and that all tax and vat returns submitted
• Act as Money laundering Reporting Officer
• Ensure that all work is performed in terms of required standard and regulation
• Ensure that all relevant insurances and licenses for the Group are in place
• Ensure timely submission of various periodical reports, highlights of the previous month’s reports
• Ensure external audits are completed on time and are successfully coordinated
• Perform any other processes important to identify any fraudulent activities within the Group.

Project Management:

• Review the projects scope high level ensure process is adequate
• Attend meetings when required, provide inputs
• Allocate resources to projects and review outputs
• Plan and manage projects within budget.

WHAT YOU'LL BRING TO THE TABLE?

• CA(SA)
• 8 years post articles experience in accounting field, at a management role
• Background knowledge of financial sector and insurance industry
• Above average IT skills

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Description

THE JOB AT A GLANCE

• As a Payments Administrator, you will be responsible for assisting with the administration functions within the financial department for Claims, Commissions, Funeral and Pension payments.
• You will also be responsible for uploading payment reconciliations, reporting and actioning incoming queries.

WHAT WILL YOU DO?

• Payment Processing
• Generate and update Claims, Funeral and Pension Payment Runs
• Ensure Claims Funeral/Commissions/Pension /Medical expenses remittances are scheduled with every payment run
• Conduct daily authorizations on Claims Daily balancing
• Increase Customer Satisfaction by auctioning queries within agreed SLA
• Adhere to internal controls on an ongoing basis
• Action Rejections for Pensions, Funeral Commissions and Claims
• Action Reversals for Pensions, Funeral, Commissions and Claims
• Create PACS payment files
• Upload payment files on FNB
• Upload Creditors banking details on FNB for manual payment
• Upload manual payment for Claims, Pensions, Funeral and Commissions on FNB
• Upload manual forex payment for Claims and Pensions on FNB
• Validate and authorize Client banking details
• Balance and pay Commission payments
• On-board brokers by creating broker specific folders, ensuring that agreements are signed, scheme appointment letters are presented and that categories on the agreements are as per the FSCA, and obtain and file proof of banking
• Keep and maintain records of payments and accounts
• Keep records and files of all accounts
• Reconcile accounts after payment run
• Generate and submit CV Values (Capitalized Value) for pensions.

Funds Allocation:

• Action the workflow on Pension Debtor
• Timeously pay and correctly allocate Claims, Funeral /Pension /Commissions/Medical
• Clear and correctly allocate Debtors on reversals
• Capture Recovery Receipts in Compcare system
• Allocate recovery receipts in Compcare system.

Reports:

• Accurately load payment and receipt information is onto General Ledger ensuring accurate Financial Reports,
• Report on allocated activity
• Download Recoveries and Quantum Documentation for External Attorney`s on cases reported and submit to the Legal Team
• General Daily Estimates report and conduct a summary of the funds to ensure available funds in bank accounts before payments made on the following day.

Adhoc Duties and ICT Systems:

• Conduct testing on IT defects
• Test new or enhanced ICT systems (related to an participate in project requirements to build new systems
• Create Standard operational process flows (SOP)
• Display strategic competencies as per RMA Competency Framework
• Display RMA Values as measured by 360 Values Survey
• Complete Individual Development Plan of 95% Planned vs. Actual
• Support the Team Leader during Internal Audits by providing documentation for the process. Ensure that audit findings are kept to a minimum.

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12 qualification/Matric Certificate
• Diploma or NQF Level 5: Higher Certificate in Finance or related field
• 3 - 4 years' experience as a Payments administrator
• Advanced Microsoft Excel skills

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THE JOB AT A GLANCE

• As a Retentions Agent, you will be reporting into the Team Leader: Retentions.
• You will be responsible for contributing to RML’s strategic deliverables by communicating with customers, members, and employees to increase loyalty and retain their business or service.

WHAT WILL YOU DO?

Customer Retention

• Effectively manage retention queries
• Submit daily, weekly, and monthly collection and retention reporting
• Ensure all payments from policyholders are updated so that the commissions payment file can be generated
• Contact policyholders who have given notice or whose debit order have been returned by the bank and investigate reasons why the policyholder wants to resign or did not honour their debit orders and persuade the policyholder to reconsider
• Update Policyholder records (notes) as per discussions and outcome with policyholder
• Escalate all urgent queries to Team Leader
• Prepare lapses and cancellations monthly report
• Ensure that debit files are run, and ad-hoc debit requests are sent within the SLA
• Conduct Scheme payment reconciliation monthly
• Manage adhoc projects In Retentions Team

Customer Service

• Respond to customer queries and address service complaints in a timely manner
• Communicate updates to customers
• Provide excellent customer services and ensure customer satisfaction
• Build positive working relationships with customers for repeat businesses
• Explain to customers about new products and benefits.
• Assist walk in client with Retention queries
• Support contact center staff with Retention queries

Sales

• Advise customers of new product offerings
• Upsell where possible
• Downgrade when necessary to retain.

Requirements

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 6: Diploma in Sales, Marketing, or related field (Essential)
• RE5 Certificate (Essential)
• 3 to 5 years retentions/collections experience within the Insurance industry (Essential)
• 2 to 5 years Sales experience (Essential)
• Ability to manage the collection and retention of member’s process
• Ability to liaise effectively with all stakeholders at all levels
• Effective verbal communication skills
• Excellent influencing skills
• Results/target orientated benefits
• Proficiency in MS Excel

Closing date: 25th August 2025

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THE JOB AT A GLANCE

• As a Team Assistant, you will provide support to three Group Executives, assisting their divisions with related administration functions for effective and efficient service delivery.

WHAT WILL YOU DO?

• Provide General Secretarial Support to the Assigned Departments
• Arrange meetings and managing the diaries of the Heads in the department
• Compile monthly reports for circulation as per agreed timelines
• Arrange and coordinate departmental meetings and catering as and when required
• Prepare letters, presentations, circulars and general correspondence
• Handle and manage departmental queries

Travel Arrangements

• Responsible for end-to-end travel arrangements for the departments

Financial Duties

• Assist with budget control
• Process all invoice/financial/budget requests for sign off

General Administration Duties

• Minute taking
• Drafting agendas for all meetings as required
• Circulation of accurate and quality minutes for the meetings within the agreed timelines
• Follow up on deadlines
• Diarize committee circulars and deadlines
• Manage the departmental documents on SharePoint through editing, version control and publishing
• Upload month end reports on SharePoint
• Booking meetings as requested
• Prepare and process stationery orders

Stakeholder & Project Duties

• Assist with the logistics for stakeholder training and projects, including venue and courier bookings
• Assist with basic administration for project coordination
• Assist with event logistics e.g. conferences, external stakeholder management e.g. unions, clients, service providers

Requirements

WHAT WILL YOU BRING TO THE TABLE?

• Grade 12 (Required)
• Diploma in Office Administration/Secretarial or Project management
• At least 1 - 2 years' experience in project coordination/event coordination
• Experience in Invoice and Opex management
• Managing work (includes time management)
• Experience in event management
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organising and planning
• Stakeholder liaising

Closing Date: 22 August 2025

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THE JOB AT A GLANCE

• The Project Lead will be responsible for leading and coordinating strategic projects and initiatives within the Distribution Enablement function to support sales growth, regulatory compliance, and operational excellence.
• The role will ensure successful delivery of projects, initiatives, sales and API related process optimization, regulatory compliance projects, and system enablement initiatives to help achieve the company’s Annual Premium Income (API) target and Green Compliance score.

WHAT WILL YOU DO?

Project Planning & Execution:

• Develop detailed project plans, timelines, and deliverables.
• Track execution of partner onboarding, SOP optimization, JV integrations, and compliance remediation.
• Identify risks, issues, and dependencies and resolve them.

Stakeholder Engagement:

• Act as a liaison between sales, operations, compliance, IT, and external partners.
• Facilitate meetings and track action items.
• Prepare and deliver project status reports.

Process Improvement & SOP Governance:

• Implement optimized and standardized processes for onboarding, policy issuance, premium collection, and commission payments.
• Monitor and report cycle time reductions.

Compliance & Regulatory Alignment:

• Ensure life insurance regulations e.g. FAIS, TCF principles, and POPIA are incorporated.
• Support compliance monitoring and remediation.

Reporting & Analytics:

• Develop project pipeline reporting dashboards and reports for project progress and enablement KPIs.
• Provide insights to improve project outcomes.

Benefits Realization & Business Value Tracking

• Collaborate with business stakeholders to define expected benefits and success metrics during project initiation (e.g., API uplift, process cycle time reduction, compliance improvements).
• Develop and maintain a Benefits Realization Tracker to monitor progress against projected business case outcomes.
• Validate benefits achieved versus baseline, working with Finance and Distribution teams to quantify revenue, cost savings, or efficiency gains.
• Report benefit realization status in monthly project and enablement reports for Exco and management committees.
• Identify gaps in benefit delivery and recommend corrective actions to ensure alignment with strategic goals (e.g., API targets and Green compliance status yearly).
• Partner with Sales, Operations, Compliance, and Finance to embed benefits into BAU processes for sustainability beyond project closure.

Knowledge Management & Documentation

• Develop and maintain a centralized knowledge repository (e.g., MS Teams, SharePoint, OneNote) for all Distribution Enablement projects, SOPs, and templates.
• Ensure version control and proper archiving of project documents, partner onboarding guides, compliance checklists, and process maps.
• Create and update playbooks and standard operating procedures to ensure continuity and scalability of enablement initiatives.
• Facilitate knowledge transfer sessions to upskill internal teams and partners on new processes, tools, and compliance requirements.
• Promote a culture of documentation and learning to reduce knowledge gaps and dependency on individuals.

WHAT YOU'LL BRING TO THE TABLE?

• Bachelor’s degree in business, Project Management, Long term insurance.
• 6+ years’ experience in project coordination/management within insurance or financial services.
• Knowledge of life insurance operations, compliance requirements, and sales enablement processes.
• Proficiency in MS Office (Excel, PowerPoint, Projects Teams, OneNote) and project management tools.

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THE JOB AT A GLANCE

• As the Executive: Group Finance, you will be responsible for overseeing the financial reporting and operational finance aspects of the organisation, this will involve oversight of the internal and external reporting processes and undertaking business insights analysis that is required for the business and the Group.
• The incumbent will also be responsible for delivering on finance change initiatives and a best in class Finance division that will provide timely and intelligent insights and transactional support to help make RMA a Business of Significance.

WHAT WILL YOU DO?

• Financial and Regulatory reporting:
• Review the Group annual financial statements ensuring compliance with latest standards
• Review all the Group regulatory returns (SARB, SARS, FSB) – Quarterly & Annual
• Review and discuss the Financial and Qualitative inputs for ORSA including using Business Intelligence to provide 5-year projections, ensuring that the methodology is adhered to including SAM processes and procedures
• Review Internal Process and ensure adequate system of Internal Control
• Address queries regarding IFRS accounting treatment
• Review investment and regulatory related policies
• Provide risk management with inputs for qualitative regulatory returns; Continuous process improvement
• Provide financial reports and interpreting financial information to managerial staff while recommending further courses of action
• Manage the reporting department to ensure sound financial control, adherence to policies, secure and accurate financial reporting
• Submit monthly reports to management

Financial Analysis :

• Maintain the overall financial health of the organisation by monitoring and evaluating the profitability of the Group
• Engage in ongoing cost reduction analyses in all areas of the company
• Review the performance of competitors and report on key issues to management
• Engage in benchmarking studies to establish areas of potential operational improvement
• Interpret the company's financial results to management and recommend improvement activities
• Participate in target costing activities to create products that meeting predetermined price goals
• In collaboration with the Actuarial team, assist in the determination of product pricing in relation to features offered and competitor pricing
• Compile key business metrics and report on them to management
• Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis
• Conduct reviews and evaluations for cost-reduction opportunities
• Manage the preparation of the company’s budget
• Ensure information is collated for budget planning process
• Review and monitor cost data accumulation within the business and to ensure that the Ability accounting system is aligned to provide an appropriate level of costing information to management
• Review all WIP variances and where necessary revise standard or average costs as necessary.
• Review cost model and ensure correct % and products used and taken into account for shared services, between the different entities
• Review the analysis of different cost drivers for the insurance business and administration expenses and sign off reports and recommendations
• Produce key financial ratios for the Group as well as statistical information

Oversee efficient financial operations areas:

• Ensure adequate internal process to ensure efficient transactional operations
• Develop adequate KPI’s to monitor appropriate delivery and
• Ensure compliance to legislative requirements for procurement, COIDA ACT membership collection
• Premium collections and retentions targets maintained

Provide financial expertise in the identification of new business/investment opportunities:

• As an when required, report on investment opportunities, analyse feasibility of opportunities and provide recommendations to management on profitability of new investment opportunities.
• Collect and analyse data of present and past investments and operations, trends and costs, estimated and realised revenues, administrative commitments etc.
• Develop and use high quality financial modelling to assess and predict outcomes, financial risks and returns of investment decisions
• Provide expertise by conducting feasibility studies for business expansion and new business acquisitions
• Conduct valuations for Mergers & Acquisitions (M&A) if and when required in conjunction with the Corporate Finance Specialist
• Prepare and present proposals/business cases, pitches and/or formal presentations to senior management on investment/ capital allocation opportunities
• Partner with the Corporate Finance Specialist to provide investment advice and recommendations to the Executive Committee, Shareholders and Board on how to meet targets, use and allocate excess capital (including but not limited to merger and acquisition initiatives, potential opportunities, and financial due diligence)
• Provide input into commercial partner agreements by structuring the financial aspects thereof
• Negotiate and structure financial details
• Partner with the Corporate Finance Specialist in advising on investment activities and provide strategies that the company should take

Staff management and leadership:

• Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met
• Provide leadership and guidance to the finance team to provide efficient customer service to internal and external users of financial information

Legal and Compliance:

• Liaise with auditors to ensure appropriate monitoring of company finances is maintained
• Identify risks that could have financial implications for the company and provide business advise at all levels of the company
• Ensure ongoing compliance to all relevant legislation and statutory requirements

Ad hoc projects:

• Assist and provide related finance reporting support for any ad hoc projects as and when required

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 7: BCom with Articles
• CA (SA)
• Minimum Experience: 8 years post qualification experience, of which at least 5 years in a Senior Managerial level, commercial awareness & strong analytical skills, experience in a Regulated Financial Services firm
• Background knowledge of financial sector and insurance industry
• Above average IT skills
• Knowledge of IFRS 17