Jobs at RBS

Role Purpose

To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. 

Financial:

• Ensure appropriate minimisation of claims and claims expenses 
• Ensure and contribute to minimisation of general expenses 

Client:

• Ensure that all stakeholder (e.g. clients, AE’s, insurers) communication is accurate, timeous, professional and relevant 
• Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders 
• Keep client informed regarding to progression of the claim 
• Ensure and contribute to achieving the required client satisfaction targets

Business Processes:

• Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): 
  • Claims Administration
    • Receive claims notification, and send and obtain any relevant forms or documents as may be required 
    • Administer complete claims process according to defined claims procedures until claims are settled 
    • Appoint assessor or loss adjustor  
    • Apply policy terms and conditions 
    • Keep internal system and records up to date at all times 
    • Keep relevant internal stakeholders up to date on the progress of registered claims 
    • Make assessment of claims validity and estimate value and administer mandated claims 
    • Forward claims in excess of mandate to insurer  
    • Obtain quotes for services 
    • Arrange approval and payment for claims costs in line with claims and cover 
    • Act as intermediary between insurer and client and timeously relay communication, requests and documentation 
    • Follow the recoveries process, diarise follow-ups and keep clients informed 
• Ensure productivity targets are met 
• Contribute towards and ensure continuous improvement in own and team performance 
• Adhere to company mandates 
• Participate and contribute in ad hoc projects 
• Report any suspected fraud, misrepresentation and/or dishonesty 
• Keep accurate record of own activities 

Learning and Growth:

• Live the RBS values by committing to the organisational values 
• Ensure continuous self-development 
• Share information and knowledge with the team

Requirements

Minimum Qualifications and Skills:

• Matric or equivalent 
• RE 5 
• FAIS appropriate qualification/credits 
• Computer literate 
• CIMS - advantageous 
• Excellent communication skills (verbal & written) 

Minimum Experience:

• 3+ years commercial claims experience

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Role Purpose

To provide specialist financial advice and provide excellent service in order to retain current clients and secure new business in support of the business strategy. 

Financial:

• Ensure new business targets are met by generating leads and securing new business.
• Ensure retention targets are met.
• Strive to achieve the agreed income budget for book of business.
• Ensure and contribute to minimization of expenses.
• Support and further the growth strategy of the group.

Client:

• Ensure that all stakeholder (e.g. clients, underwriters, insurers) communication is accurate, timeous, professional and relevant.
• Build and maintain mutually beneficial relationships with internal and external stakeholders.
• Ensure and contribute to achieving and exceeding own and company required client satisfaction targets by delivering an excellent client service experience.

Business processes:

• Provide professional and tailored insurance advice to clients that adhere to the company’s quality standard and broader regulatory frameworks and keep a detailed and accurate record of advice.
• Apply expert business knowledge to understand the client’s operations and compile a risk profile of the client’s business.
• Perform a comprehensive analysis of the client’s current portfolio and analyse current cover.
• Provide advice on the need to obtain updated valuations on all assets.
• To provide a timely professional service when obtaining quotes and conducting market exercises and comparative analysis.
• Compile and deliver presentations of services that adequately address and mitigate risks and add value to the client’s portfolio.
• Provide support and advice throughout claims process until finalisation.
• Act as liaison between client and insurer to facilitate the transfer of documents and information.
• Follow and ensure adherence to underwriting processes for new business, endorsements, cancellations etc.
• Engage in clear, complete and timely communication regarding underwriting support required from underwriting support team.
• Remain informed regarding movements on client portfolio and act proactively to solve any issues or problems.
• Action age analysis to ensure continued cover.
• File all relevant documentation electronically and in hard copy.
• Contribute towards and ensure continuous improvement in own and team performance.
• Adhere to company mandates.
• Report any suspected fraud, misrepresentation and/or dishonesty.
• Keep accurate record of own activities.

Learning and growth:

• Live the RBS Way by committing to organisational value.
• Ensure continuous professional and self-development.
• Keep abreast of features, benefits and ratings of insurance products available on the market.
• Share information and knowledge with the team.

Requirements

Minimum qualifications and skills:

• RE5.
• FAIS Compliant.
• Excellent communication skills (verbal and written).
• Excellent client services skills.
• Excellent sales skills.
• Driven and self-motivated.
• Valid driver’s license and own reliable transport.

Minimum Experience:

• 3-5 years’ experience in commercial lines short-term insurance in a client facing role.