Jobs at Refinitiv

Responsibilities you will perform

• Enhances customer experience, drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement
• Clearly define business outcomes and orchestrate a comprehensive success plan broad of customer objectives, partners, achievements, risks and metrics needed to achieve them
• Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
• Monitor usage of all licenses by customer, health gauges, competitive landscape and any other relevant data to build a retention strategy
• Find leads and connects with sales to work on growth opportunities
• Bring in customer intelligence and feedback into Refinitiv CRM system
• Build, maintain and demonstrate positive relationships with decision makers and users within each account to influence adoption

What You Need To Bring

• Domain expertise at financial markets knowledge base, industry trends and customers' business models (banking, mutual fund, securities, and finance industries)
• Deep understanding of the trading workflow, structure of a trading desk, and technology trends, technology, APIs, SaaS services.
• Proficiency at English and Turkish
• Ability to establish trusted advisor relationships with business decision makers
• Experience in facilitating customer meetings and making pitches to an audience
• Problem solving skills
• Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction
• University degree

You receive

• Diversity: an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data
• Perks: private medical healthcare, meal allowance, wellbeing program, corporate pension plan
• Extensive travelling and meeting customers face to face

go to method of application »

The Account Managers at Refinitiv are responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager would deliver exceptional service and a valuable solution.

If You Have

• Strong understanding of customers and their business model and workflows
• Prior financial sector experience within the customer segment
• Strong product knowledge
• Relationship building skills
• Strong negotiation skills
• Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving skills: ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with account team
• University/college degree, equivalent experience may be considered depending on position/department, advanced degree may be preferred
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required across various levels within matrix

go to method of application »

As a subject matter expert to pre-sales and pursuit activities, you will collaborate with Account Managers and Solution Sales focusing on all sales, new, cross-sells, up-sells, for proposition in a given territory with both existing and new customers. Proposition sales will lead deals aligned to specific propositions and serve accounts within a defined territory. The role works in close partnership with internal partners to proactively drive gross sales and revenue.

Role Responsibilities

• Structure, negotiate and close deals
• Proactively identify pipeline opportunities, governed by the Account Managers
• Develop the sales strategy for their proposition within their territory
• Provide insights and share Refinitiv thought leadership on their proposition with customers
• Deliver customer demonstrations on their specific propositions

Qualifications And Experience Required

• Knowledge of how businesses work, understanding of current and possible future practices, trends and information affecting the prospect or customer businesses and own internal organization
• Knowledge of the competition and awareness of how strategies and tactics work in the marketplace
• Strong prospecting skills and previous experience in creating communication plans (emails templates, phone call scripts, etc.), conducting prospecting campaigns, efforts with internal lead nurture and/or demand generation programs
• Demonstrable closing ability in winning sales campaigns, closing late stage deals, developing reasons for prospects and overcoming late stage deal obstacles
• Evident opportunity management experience with managing pipeline, inspecting opportunities, accelerating campaigns, demonstrating deal ingenuity and providing deal-based ideas
• Understanding of cost justification methodologies relevant to the business and to the buyer, utilizing a value case to differentiate a solution from competitive offerings, building multiple evaluation criteria that are compelling to the buyer and developing business models that can be replicated and used by others
• Over 5 years of industry, sales or market experience
• Experience selling to C- level executives
• Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, Excel, MS Office); knowledge of trading floor tech / data apps
• Superior interpersonal, communication skills and presentation skills (verbal & written)