Customer Success Specialist at Refinitiv

Responsibilities you will perform

• Enhances customer experience, drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement
• Clearly define business outcomes and orchestrate a comprehensive success plan broad of customer objectives, partners, achievements, risks and metrics needed to achieve them
• Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
• Monitor usage of all licenses by customer, health gauges, competitive landscape and any other relevant data to build a retention strategy
• Find leads and connects with sales to work on growth opportunities
• Bring in customer intelligence and feedback into Refinitiv CRM system
• Build, maintain and demonstrate positive relationships with decision makers and users within each account to influence adoption

What You Need To Bring

• Domain expertise at financial markets knowledge base, industry trends and customers' business models (banking, mutual fund, securities, and finance industries)
• Deep understanding of the trading workflow, structure of a trading desk, and technology trends, technology, APIs, SaaS services.
• Proficiency at English and Turkish
• Ability to establish trusted advisor relationships with business decision makers
• Experience in facilitating customer meetings and making pitches to an audience
• Problem solving skills
• Proactive and positive attitude that has a "whatever it takes" approach to increase customer satisfaction
• University degree

You receive

• Diversity: an ability to work within international company with presence in almost 190 countries and collaborate with colleagues abroad
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data
• Perks: private medical healthcare, meal allowance, wellbeing program, corporate pension plan
• Extensive travelling and meeting customers face to face