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  • Posted: Sep 18, 2019
    Deadline: Not specified
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    Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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    Technical Manager

    • Provide technical underwriting expertise and advice for all Classes of Insurance.
    • Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
    • Balance growth and profit when making decisions by considering the supporting business and regional strategy.
    • Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
    • Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
    • Manage: prepare (exception) complex and high value quotes and policy conversions.
    • When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
    • Build and maintain effective relationships with key stakeholders.
    • Ensure compliance with underwriting guidelines
    • Review new business writtenREQUIREMENTS


    • Grade 12 (Matric Certificate) qualification
    • Higher Certificate in Insurance or equivalent (advantageous)
    • Bachelor’s degree or relevant insurance related diploma (advantageous)
    • Drivers licence (requirement)
    • FAIS compliance is a business requirement.
    • Regulatory Examinations (RE) qualification


    • 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
    • Computer literate (MS Word, Excel and PowerPoint - intermediated proficiency levels)

    Knowledge, Skill and Competencies


    • Thorough Personal and Commercial Lines technical, product and wording knowledge
    • Working knowledge of Re-Insurance is and Motor Fleet underwriting


    • Analytical thinking - ability to analyse and apply information and data
    • Appreciation of insurance and underwriting principles
    • Business partnerships
    • Commercial and profit driven
    • Conceptual thinking
    • Curious about new developments and technologies and application to risk management
    • Excellent inter-personal skills
    • Execution and deadline oriented
    • Flexibility
    • Good communication skills (verbal and written)
    • Hunger for improvement
    • Impact & Influence
    • Information seeking
    • Innovation - innovative flair or ability to unlock this in business and people
    • Keen attention to detail
    • Negotiation skills
    • Planning and organising - ability to cope with conflicting demands and to prioritise tasks
    • Presentation skills
    • Solution oriented
    • Teamwork and cooperation
    • Tenacious
    • Self-Confident


    • Delivering results and meeting customer expectations
    • Relating and networking
    • Analysing
    • Applying expertise and technology
    • Achieving personal work goals and objectives

    go to method of application »

    Relationship Manager

    Insure successful implementation and management, of short term initiative. This job is focused on the retention and profitable growth of allocated broker portfolios through developing and management of strong relationships with intermediaries and internal business partners

    • To develop and coordinate broker relationships at a strategic and operational level, with a focus on efficiency, growth and profitability, in line with broker and Santam objectives. Strategies to achieve this will differ according to segmentation / portfolio.
    • To manage a portfolio of business through analysis, interpretation and decision making, while building effective relationships with business partners, both internally and externally
    • To ensure successful implementation of the Black Intermediary Development Initiative and identify, develop, support and grow the number of black brokers


    • Matric Qualification
    • Fully bilingual (English and Afrikaans)
    • Short term insurance related qualification or COP certification
    • FAIS compliant (60 credits on NQF level 4)
    • Completed RE 5 certification
    • Valid driver’s license
    • At least 5 years personal lines and commercial experience in an operational environment
    • In-depth knowledge of financial analysis processes and statistics
    • Experience in maintaining and growing a profitable portfolio of commercial and personal insurance


    • Knowledge of the Santam outsourced model is crucial
    • Technical product knowledge w.r.t. short term insurance
    • Technical underwriting knowledge
    • Good communication skills (verbal and written)
    • Excellent inter-personal and problem solving skills

    Method of Application

    Use the link(s) below to apply on company website.


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