Jobs at Santam Insurance

What will you do?

• Collection of premiums from Intermediaries and clients
• Financial transaction processing including bordereaux preparation, inspection, investigation of variances, importing, receipting and allocation of brokers bordereaux and review for accuracy
• Reconciliation of cashbooks and premiums
• Resolving queries on outstanding premiums and commissions with business partners
• Send unpaid notifications for debit order policies to brokers and monthly brokers statements for due/outstanding premiums
• Follow up on outstanding premiums and cancellation of policies
• Monitoring the detailed age analysis to ensure that payments are up to date
• Processing of refunds and broker transfers
• Assist with claims reconciliations, uploading claims suppliers, checking of banking details and premium confirmations
• Optimizing processes
• Implement and maintain accurate financial information
• Relationship building
• Assisting with queries and providing back-up support where required
• Gathering of sample data for audits
• Generating of SASRIA coupons on the SASRIA portal

Knowledge and Skills

Skills

• Attention to detail
• Must have analytical ability and be able to analyse data in order to solve problems and provide appropriate solutions
• Strong client service orientation
• Ability to work under pressure
• Dead-line driven
• Excellent communication skills – all levels.
• Must be Computer Literate (MS Excel, & Word and email).

Qualification and Experience

• Matric 
• Minimum 2 years of working experience in a financial environment/credit control would be an advantage
• Accounting Knowledge
• Reconciliation experience

Competencies

• Planning and organizing
• Team Player
• Learning and researching
• Applying expertise and technology
• Analytical skills, results-oriented approach
• Problem-solving skills
• Self-Confidence & Assertiveness
• Pro-active & achievement orientation
• Producing innovative solutions
• Adapting to changing environment
• Communication/interpersonal skills
• Adhering to principles and values
• Working well in diverse environment
• Delivering results and managing customer expectations

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PRINCIPLE ACCOUNTABILITIES INCLUDE:

Project Planning and Execution:

• Develop project plans, including scope, goals, deliverables, timelines, resources, and budget.
• Lead project teams to execute plans effectively, ensuring milestones are met on time and within budget.
• Monitor and report on project progress, identifying risks and taking corrective actions as needed.

Stakeholder Management:

• Establish and maintain relationships with project stakeholders, including clients, team members, and third-party vendors.
• Communicate project updates, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project objectives.

Resource Management:

• Allocate resources effectively to ensure project tasks are completed efficiently.
• Coordinate with department managers to assign appropriate team members to project tasks.
• Manage resource conflicts and resolve any issues that may arise during project execution.

Risk Management:

• Identify project risks and develop mitigation strategies to minimize their impact.
• Proactively manage risks throughout the project lifecycle, monitoring for new risks and adjusting plans as necessary.

Quality Assurance:

• Ensure that project deliverables meet quality standards and customer expectations.
• Implement quality assurance processes and procedures to validate project outcomes.

Budget Management:

• Develop and manage project budgets, tracking expenses and ensuring that projects are delivered within budget.
• Identify opportunities for cost savings and efficiency improvements.

Team Leadership:

• Provide leadership and guidance to project team members, fostering a positive and collaborative work environment.
• Motivate team members to achieve project goals and overcome challenges.
• Conduct performance evaluations and provide feedback to team members as needed.

Continuous Improvement:

• Identify opportunities for process improvement and implement best practices to optimize project management processes.
• Conduct post-project reviews to capture lessons learned and apply them to future projects.

QUALIFICATIONS AND EXPERIENCE

• IT Degree or Diploma
• Project Management Professional (PMP) certification or another recognized project management certification
• Minimum 10 years of experience in the IT industry, with at least 5 years focused on software development.
• Demonstrate experience and sound knowledge of the system development lifecycle processes and methods from business concept to deployment stages.
• Experience working in the Financial Services or Insurance industry is a significant advantage.
• Experience working with industry-standard security frameworks and controls (e.g., NIST Cybersecurity Framework, CIS Controls) is a significant advantage.
• Sound experience working with stakeholders at different levels across organisations/divisions; both on-shore and off-shore, face-to-face and remote.
• Demonstrate experience in applying industry-standard project management methodologies and processes. Working in an Agile environment, with knowledge of the Scrum method strongly preferred.
• Experience in using JIRA,  and Confluence.

KNOWLEDGE AND SKILLS

• Strong understanding of project management methodologies, such as Agile or Waterfall.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.
• Well-honed MS Office skills.
• Agile and Scrum Method and Tool experience (JIRA, JIRA Portfolio and Confluence suggested).
• Facilitation skills
• Influencing
• Interpersonal skills
• Stakeholder management
• Financial and business acumen.
• Foster and support the Agile approach.
• Demonstrate a growth mindset in support of the Agile values and Santam culture: Trust, Respect, Collaborative, Self-organisation, Adapt, Transparent, Courage, Focus, Openness, Servant Leadership.
• Understands architectural considerations in order to effectively factor them into planning, decisions and recommendations and effectively communicate.
• Ability to identify project implications based on an understanding of systems, processes and business.

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Job Description

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

Key Responsibilities

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final cost (FC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to handle for the following claim types: 
• Driveable and Non-Driveable car / Ldv 
• Non-structural and structural damaged car / Ldv 
• Mechanical 
• Radio equipment and locks 
• Accessories, tyres, rims 
• Screening of merits 
• Qualification and Experience
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
• VDQGBSA membership
• Abuntex / Audatex Trained
• 3 years’ experience in motor assessing
• Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.

Attained product training in the following areas:

• Motor modules for PL, C/L and Agri
• Specialised motor product C/L and Agri
• Principle of insurance

Technical skills obtained through training and courses in the following areas:

• Introduction to motor
• Claims handling procedure
• VDQ qualification

System training on the following:

• Online systems
• Claims Centre
• BPM
• RSS
• Mainframe
• JDE
• Audatex and Abuntex
• Photo viewer

Skills

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management

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JOB DESCRIPTION

This person will:

• Participate in data strategy formulation in order to conceptualise change programmes, projects and initiatives
• Engage with stakeholders in partnership with the IT Business Delivery Team to obtain an understanding of their data and business intelligence demand
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data demand and objectives 
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups
• Collaborate and maintain relationships internally by communicating business demand and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders 
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Santam
• Responsible for implementing a wide range of data management services on data as required by the portfolio
• Identifies data quality concerns, conducts root cause analysis and provides feedback to the relevant governance forums and data management competency centres 
• Be consulted for input on, and be informed of, all data management services as they relate to data
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling in the organization 
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholder’s businesses by highlighting benefits in support of the implementation of recommendations 
• Delivery of demand for data, reporting and business intelligence services
• Provision of specialised data services to identified stakeholders 
• Manage conflict from time to time between Group overall position vs that of the individual Business Unit objectives
• Manage a team of Data Analyst to assist with the impact and data dependency analysis between data sources and prepare technical specifications and design for developers.

PRIMARY RESPONSIBILITIES

• The BCM: Data will provide the following key services: 

PORTFOLIO CONSULTING:

• Ensure portfolio alignment and prioritisation with strategy / business objectives
• Facilitate development of future initiative roadmap in support of the business strategy/objectives
• Facilitate concept designs across individual business units and the Group through IT Business Delivery Team.
• Prepare business cases
• Initiate projects & assist contracting of appropriate resources

SOLUTION DELIVERY:

• Ensure appropriateness, quality & completeness of solutions (e.g.  review of business requirements, process designs, solutions provided & test plans)
• Ensure project/scope alignment with business case / business objectives
• Support appropriate governance e.g. appropriate Steerco, Data Forums, SARB, SDF etc.
• Support change management and give input to approach and strategy
• Build strong partnerships with Business Owner, Product Owners, Project Manager,  other IT Business Delivery Managers and external vendors.
• Monitor BU Portfolio budget

BUSINESS READINESS & BENEFITS REALISATION:

• Support transition of project to operations/BAU 
• Provide support required to embed new and changed processes and solutions to become BAU
• Support benefits realisation & monitoring

QUALIFICATIONS

• Bachelor’s Degree - applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering, Statistics/Applied Math,)
• DAMA certified data management professional (CDMP) or similar data management certification 
• Minimum 10 years experience at a Management 
• 5 years’ experience managing the BU portfolio and delivering solutions to the respective BU’s
• 5 years strong Data Management experience will be advantageous 
• Experienced in dealing with external suppliers and offshore business partners will be advantageous 

KNOWLEDGE

• Working knowledge of Data Management 
• Working knowledge of data governance and processes
• Strong project management skills
• Sound business acumen
• Understand the executive sponsors agenda and provide information to support decision-making
• Working knowledge in portfolio/programme/project management methods and tools such as Agile.

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WHAT WILL YOU DO?

• This role is responsible for the reinsurance underwriting in the chosen territory of Santam Re to drive the strategic agenda of profitable growth of Santam Re. This will include both treaty and facultative reinsurance within defined underwriting mandates, whereby the incumbent will be required to develop a book of business internationally. 
• Applicants must be based in Cape Town, South Africa, or be prepared to relocate. The role also requires some travel.
• This dynamic role requires a passionate, energetic individual to handle reinsurance pricing activities, tools management and portfolio steering to manage exposure, profitability and growth.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Develop, lead, and maintain a profitable reinsurance treaty book in the chosen territory - this is both a client facing role.
• Profitability & Growth – drive profitability and growth in territory according to annual targets set and according to annual premium volume, profitability and volatility benchmarks.
• Driving profitability of the book (ensuring a 5% margin)
• Analysing of BI Statistics and propose actions to correct profitability where required
• Marketing and business development (ensuring growth)
• Building and maintaining reinsurance broker and cedant relationships for both existing business and potential business, both locally and globally. 
• Managing the portfolio which includes running the underwriting process (pricing and underwriting the treaties using a range of actuarial and softer methods as well as checking, writing and analysing the wording of contracts wording), checking and monitoring the accounts, payments and profitability of the treaty.
• Effective management of portfolio queries and referrals
• Managing a team – providing leadership and direction whilst supporting the team with training and development activities.
• May travel independently or with colleagues and will need to negotiate with clients and brokers which requires adherence to internal guidelines.
• Performing analyst/ underwriter tasks as and when required. 

QUALIFICATION AND EXPERIENCE
Minimum requirements:

• Minimum qualification – Undergraduate Degree (preferably in a scientific, engineering or numerate discipline)
• 5- 6 years’ experience in the Short-Term Insurance industry (preferably in reinsurance, finance risk management or engineering sectors)
• 2-3 years’ experience leading/managing a team.

Advantageous qualifications, knowledge and experience:

• Postgrad qualification will be advantageous

COMPETENCIES

• Collaborates 
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation
• Organisational savvy
• Balancing stakeholders
• Plans and aligns
• Optimises work processes 
• Risk Management
• Data Collection and monitoring decisions made by underwriters based on knowledge of business processes
• Reporting and Administration
• Quality, compliance and accreditation
• Business acumen