Vision
A leader in the delivery of social security services.
Mission
To administer quality customer-centric social security services to eligible and potential beneficiaries.
Values
SASSA, as a public entity, subscribes to those values that promote democracy and a culture of respect for human rights. In addition, in building social cohesion, the following v...
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Candidates should hold a B degree (NQF level 7) and/or a 3-year (NQF level 6) tertiary qualification in a relevant field, coupled with 3- 5 years' supervisory experience in the social security environment (at a supervisory level); Knowledge of SASSA's constitutional mandate, relevant policies and legislation is required, as is proficiency in social security management and poverty alleviation matters; Computer literacy and a valid driver's license are essential.
The incumbent will be responsible for the overall management of the grants administration programme in the Local Office and will manage operations pertaining to Grant Administration in the Local Office; Provide client administration and paypoint management services; Implement client improvement services and manage service level agreements with service providers. Additionally, he/she will implement service delivery and client relations improvement services; Acquire data, analyse and manage information and manage resources (financial, human and equipment) within the Local Office.
Candidates should hold a Senior Certificate plus an undergraduate qualification (NQF Level 6/7 as recognised by SAQA in the relevant field coupled with 3 years’ experience in Grants Administration; Computer literacy and a valid driver’s license are essential.
The incumbent will conduct quality assurance and completeness of supporting documents to applications; Verify applications, means test requirements and related declarations; Approve or Reject Applications for various grant types; Provide other grants value chain processes in relation to Beneficiary Maintenance, Medical Bookings of Assessments, Customer Care services and off-site services; Oversee and supervise the quality of the administration of social grants processes and advise on policies and processes within the grants application value chain, manage staff performance and resources.
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