Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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Job Summary:
- To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
- Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
- Manage and track implementation of project plan (revising the plan based on client feedback as required)
- Liaise with buyers to achieve targets
- Provide feedback to clients
- Manage Promotional Activities
- Manage new innovations
- Manage out-of-stocks
- Manage Forward Share
- Minimise credit notes
Effective operational management
- Ensure adherence to call cycle
- Ensure effective time management when visiting stores (appropriate to store profile)
- Ensure stock availability
- Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
- Adhere to specific Returns Management policies (per client)
- Implement promotional schedules
- Ensure a good working relationship between field staff and store management
- Update Strike Action Plan (biannually)
Effective budget and financial management (as required by Business Unit)
- Compile annual budget (per Business Unit) using previous Business Unit financial performance information
- Submit budget to relevant manager for review and sign-off
- Analyze monthly departmental budgeting and accounting reports and identify and control variances
- Take appropriate action to ensure adherence to expense budgets
- Prepare and compile budget reports (monthly)
- Continually seek new ways to improve efficiencies and decrease expenditure
- Ensure compliance to relevant policies and procedures
- Proactively seek to identify and manage risk
- Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
- Be alert to competitor activity and potential tenders
- Compile Field Intelligence reports and submit to manager
- Update clients on competitor activity
- Ensure effective communication of information to Field Force
Effective client and customer relationship management
- Proactively build relationships with clients and customers and ensure they are kept informed
- Ensure prompt problem solving
Effective administration and asset management
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Ensure effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Conduct HR audits
- Conduct Financial audits
- Check and monitor assets and ensure updated asset register (monthly)
- Conduct disciplinary hearings as required
- In the regions, ensure office hygiene and equipment are maintained
Effective people management
- Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
- Recruitment
- Induction
- Development
- Remuneration and Rewards
- Performance Management
- Career path and succession planning
- On-the-job training, coaching & mentoring
- Staff wellbeing
- Manage Employment Equity targets
- Ensure appropriate levels of management and accountability
- Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
- Ensure effective knowledge sharing
Effective teamwork and self-management
- Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
- Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Provide appropriate resolution for tasks or deadlines not met
- Support and drive the business’ core values
- Maintain a positive attitude
- Respond openly to feedback
- Take ownership for driving own career development
Key Competencies
- Transformative leadership
- Judgement & decision making
- Emotional maturity
- Coaching & development of others
- Team leadership
- Impact & influence
- Critical thinking
- Organisational awareness
- Analysis & problem solving
- Establishing networks
- Industry & business awareness
- Service excellence
Requirements
- Relevant Diploma or Degree at NQF level 7
- 6 - 7 years’ relevant experience in FMCG or sales environment
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Description
Job Summary:
- To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
Key Responsibilities and Deliverables:
Customer Experience Management
- Manage customer vetting and registration
- Manage rental process
- Gather feedback and suggestions from customers to continuously improve the rental service Monitoring and managing inventory including the storing, tracking and maintenance of equipment
Inventory Management
- Monitoring and managing inventory including the;
- Storing
- Tracking
- Maintaining of equipment
- Charging devices
Managing & Ensuring Compliance
- Standards & Discipline Management
- Brand Management & Compliance onsite
- HSSE compliance
- Non-Compliance Escalation
Job Profile – Samsung Product Consultant August 2021 1
Delivery of Quality Reporting & Insights
- Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
- Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships
Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Requirements
- Minimum Qualifications: Matric
- Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment
- Knowledge, Skills & Abilities: Sales and Marketing knowledge
- Customer Service Skills
- Self management
- Effective administration and communication skills
- Knowledge and understanding of renewable energy
- Literacy – MS Office
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Description
- Pro-Active Operational Excellence|
- Business Insights and Execution|
- Teamwork and Self-Management|
- Stakeholder Engagement|
- People Management|
- Manage Promotional Activity|
- Achieve POP Objectives|
- Monitor New Innovations|
- Efficient Achievement of Targets|
- Control Expenses|
Requirements
- 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma at NQF level 5
- Code 8 Driver’s license
- Communication skills (verbal & written)
- Analysis & problem solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- Control Expenses|
- Pro-Active Operational Excellence|
- People Management |
- Stakeholder Engagement|
- Achieve POP Objectives|
- Achievement of Targets|
- Business Insights and Execution|
- Monitor New Innovations|
- Teamwork and Self-Management|
- Manage Promotional Activity|
Requirements
- 4-5 years’ sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Relevant Diploma/Degree at NQF level 6 or 7
- Communication skills (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
- Sales management skills
- Decision making skills
go to method of application »
Description
- We are looking for a sophisticated and sales-driven Product Consultant to represent our brand in the Southern Suburbs. You will be responsible for driving high-volume sales through expert product knowledge while ensuring our brand’s physical presence in-store is impeccable. The ideal candidate thrives in a high-end retail environment and understands the importance of both sales performance and operational excellence.
Key Responsibilities
- Drive Sales Out (Revenue Growth) Proactively identify and close sales opportunities to meet and exceed daily and monthly targets. You are responsible for the full sales cycle—from the initial "hook" to the final transaction—ensuring a consistent increase in product turnover.
- In-store Sales and Marketing Act as the face of the brand within the retail space. You will execute local marketing initiatives, educate customers on product unique selling points (USPs), and create a "theatre" around the product to attract foot traffic.
- Implementation of Promotions Ensure all promotional campaigns are launched on time and executed with 100% accuracy. This includes setting up displays, updating pricing, and ensuring that promotional stock is prioritized for the customer.
- Shelf Health & Merchandising Maintain premium standards of "Shelf Health" by ensuring products are fully stocked, clean, correctly priced, and positioned according to planograms. You will ensure our brand maintains a "dominant share of shelf" at all times.
- Customer Satisfaction and Service Deliver a world-class shopping experience. You will handle customer inquiries with expertise, resolve concerns professionally, and ensure that every interaction leaves a positive, lasting impression of the brand.
- Administration & Reporting Manage all back-end requirements, including accurate daily sales tracking, stock level reporting, and providing feedback on competitor activity. You will ensure all paperwork and digital reporting are completed with high attention to detail.
Requirements
Qualifications & Experience
- Education: Minimum of a Grade 12 (Matric) certificate.
- Additional Certification: A formal Certificate in Marketing or a related field is required.
- Industry Experience: Minimum of 1 year of experience in the FMCG sector, specifically within in-field sales and marketing.
- Experience Range: We are considering candidates within the 0–5 year experience bracket, provided they meet the minimum FMCG requirement.
Core Competencies
- Communication Excellence: Strong verbal and written communication skills, with the ability to represent the brand professionally to both retailers and customers.
- Customer Service Orientation: Proven ability to deliver high-quality customer service and build positive relationships on the field.
- Administrative Efficiency: Strong Effective Administration skills, ensuring that field reports, sales data, and site feedback are captured accurately and on time.
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Description
- At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
- Our organisation is looking for an experienced and passionate People Consultant to provide support in various HR function to the applicable business unit(s). As a People Consultant, you will play a crucial role in shaping and implementing HR strategies that align with our company's objectives. You will provide expert guidance on various HR functions, including talent acquisition, performance management, employee relations, and organizational development. If you're passionate about HR and ready to take on a new challenge, we'd love to hear from you!
As a People Consultant, you will be responsible for, but not limited to:
- Effective recruitment, selection and on-boarding
- Effective management of the performance management system
- Effective training and development within the business unit(s)
- Effective handling of all poor performance and IR-related matters
- Effective administration, data management and reporting
- Effective people management
- Effective teamwork and self-management
Requirements
What are we looking for?
To qualify for this role, you should
- Have 4-5 years' Human Resources experience in retail/FMCG
- HR degree/diploma at NQF level 6 or 7
- Good understanding of labour laws
- Excellent communication and interpersonal skills.
- Proven ability to build effective relationships and influence stakeholders at all levels.
- Strategic mindset with the ability to translate business objectives into HR initiatives.
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Description
- Effective administration|
- Effective analysis and reporting|
- Effective operational systems|
- Effective fleet and call cycle administration|
- Vehicle Tracking|
- Records|
- Effective teamwork and self-management|
Requirements
- 2 - 3 years’ experience in a systems / analytical environment preferably within FMCG||Essential / Minimum|0-5 years|
- Diploma/NQF level 5
- Fleet & call cycle administration
- Communication skills (verbal & written)
- Operational Systems
- Relationship building
- Administration skills
- Reporting skills
go to method of application »
Description
- Manage Promotional Activity|
- Pro-Active Operational Excellence|
- Teamwork and Self-Management|
- People Management |
- Efficient Achievement of Targets|
- Monitor New Innovations|
- Business Insights and Execution|
- Control Expenses|
- Stakeholder Engagement|
- Achieve POP Objectives|
Requirements
- 3-5 years sales experience in FMCG environment at a managerial/ supervisory level||Essential / Minimum|0-5 years|
- Relevant Diploma/Degree at NQF level 6 or 7
- Code 8 Driver’s license
- Sales management skills
- Decision making skills
- Communication (verbal & written)
- Analysis & Problem Solving
- Computer literacy
- Business acumen
- Commercial awareness
- Attention to detail
- Pro-active thinking
- Leadership Skills
- Planning & organising
- Negotiation skills
go to method of application »
Description
- We are looking for a sophisticated and sales-driven Product Consultant to represent our brand in the Johannesburg North. You will be responsible for driving high-volume sales through expert product knowledge while ensuring our brand’s physical presence in-store is impeccable.
Key Responsibilities and Deliverables:
In-store Sales and Marketing
- Based on cold calling, visiting stores to negotiate orders and sell products to the store
- Develop relationship with store manager
- Influencing and escalating store orders to Samsung HQ and loading of VOCs on MCS and REX
- Negotiate forward share
Shelf Health
- Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Effective management of demo software on all live devices
- Effective housekeeping
Drive Sells Out
- Training of store staff
- Engaging with shoppers
- Identify need for promotions to increase sales and negotiate with store manager
- Increase forward share / floor share / shelf share of Samsung products
- Negotiate for prime positions in store
- Drive slow moving stock and allocate sufficient space to fast moving stock
- Manage / influence stock on hand
Implementation of Promotions
- Implement promotions according to head office and client requirements
- Maintain stock levels
Administration
- Compile weekly and monthly reports based on customer liaison and sales
- Identify challenges and corrective actions
- Ensure account forms are completed and delivered
- Administer and complete collages as per requirements
Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Monitor order and delivery day
- Build and maintain strong working relationships
Requirements
- Education: Minimum of a Diploma or NQF Level 5 qualification in Marketing, Business, or a related field.
- Sales Experience: 2–3 years of proven experience in a sales-driven environment is essential.
- Experience Range: We are looking for candidates within the 0–5 year experience bracket, provided they can demonstrate high potential and a strong work ethic.
- Tech Savviness: High level of Computer Literacy, specifically within the MS Office Suite (Excel, Word, and Outlook) for reporting and professional communication.
Key Competencies:
- Organizational commitment
- Teamwork & collaboration
- Relationship building
- Agility
- Performance & results driven
- Continuous growth & improvement
- Resilience & stress management
- Service excellence
- Analysis & problem solving
- Sales orientation
- Quality & detail excellence
- Communication
Method of Application
Use the link(s) below to apply on company website.
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