Jobs at Sun International

Job Description

• Stretching along the expansive and enchanting coast beside the Indian Ocean, Wild Coast Sun is guaranteed to delight adventure-seekers with a range of exciting activities. From the recreational to relaxational, you can explore and enjoy the exceptional standard offerings that is synonymous with a Sun International resort. 
• The perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.
• The hotel’s azure swimming pool affords guests the opportunity to recharge in the warm coastal sun while admiring a gracious sandy white beach. It is the perfect spot to inhale refreshing ocean air while embracing the calming sounds of crashing waves.  Wild Coast Sun’s iconic waterpark - Wild Waves Water Park has an exciting assortment of aquatic activities for all ages to enjoy.
• The park is home to some of the world’s best rides, o­ffering thrill-seekers adrenaline-pumping slides including the Aqualoop, Superbowl, the steep Speed Slides and Boomerango.
• Those looking for relaxation fun can revel in the rejuvenating Lazy River. Delve into an exceptional pampering session at the Mangwanani Private African Day Spa, with luxurious treatment and beauty therapy packages. All spa treatments are carefully curated by professionals that allow for a rejuvenating experience like non other.

Job Description

• Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.

Job Requirements

Applicants should meet the following minimum requirements:

• Grade 12
• Studying towards a qualification in Electrical Engineering N6.
• In-service letter from the training institution
• Ability to communicate in written and spoken English
• Valid South African ID
• Must be willing to work shifts, Weekends and Public Holidays
• Able to stand for long hours
• You will be expected to work in a smoking environment

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Job Description

• Stretching along the expansive and enchanting coast beside the Indian Ocean, Wild Coast Sun is guaranteed to delight adventure-seekers with a range of exciting activities. From the recreational to relaxational, you can explore and enjoy the exceptional standard offerings that is synonymous with a Sun International resort. 
• The perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.
• The hotel’s azure swimming pool affords guests the opportunity to recharge in the warm coastal sun while admiring a gracious sandy white beach. It is the perfect spot to inhale refreshing ocean air while embracing the calming sounds of crashing waves.  Wild Coast Sun’s iconic waterpark - Wild Waves Water Park has an exciting assortment of aquatic activities for all ages to enjoy.
• The park is home to some of the world’s best rides, o­ffering thrill-seekers adrenaline-pumping slides including the Aqualoop, Superbowl, the steep Speed Slides and Boomerango.
• Those looking for relaxation fun can revel in the rejuvenating Lazy River. Delve into an exceptional pampering session at the Mangwanani Private African Day Spa, with luxurious treatment and beauty therapy packages. All spa treatments are carefully curated by professionals that allow for a rejuvenating experience like non other.

Job Description

• Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.

Job Purpose

• The candidates will be expected to work in the Gaming Tables Department, in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.

Job Requirements

Applicants should meet the following minimum requirements:

• Grade 12 Certificate with Maths / Maths Literacy
• Ability to communicate in written and spoken English
• Valid South African ID
• Must be willing to work shifts, Weekends and Public Holidays
• Able to stand for long hours
• You will be expected to work in a smoking environment

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Main Purpose of the Job

• Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12
• 1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
• 6 months experience in culinary operation

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Duties and responsibilities include

Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to management chefs

Culinary Governance Standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution,escalating if necessary

Technical competencies

• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills

Core behavioural competencies

• Team Co-operation
• Dealing with customers - coping with rudeness, preparation of food
• Judgement through the senses viz aroma, taste, colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

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Job Description

• The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Job Requirements

Minimum requirement (Education and Experience)

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage
• Minimum of 5 years’ experience in a guest relations within the gaming and hospitality environment
• Previous supervisory and management experience is an advantage
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese an advantage

Accreditation/Registration/Licences:

• Meets the requirements for a key Gaming Licence

Work conditions and special requirements:

• Ability to work shifts that meet operational requirements.
• Domestic travel as required

Skills and Competences

Core behavioral competencies

• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies:

• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements
• Proficient Computer Skills

Key Performance Areas:

VIP Customer Relationship Management 

• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences
• Attend to incoming customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates

Delivered Customer Acquisition New & Reactivation Plans

• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets
• Delivered Customer Retention & Growth Plans
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
•  Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

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Job Purpose

• The Storeman will be responsible to monitor and record the transfer of food and beverage stock from the stores to the respective outlets to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations.

Key Performance Areas

Stock Transfers

• Receive orders at the stores and check deliveries in line with invoice and quality standards.
• Document any variances with respect to returns, price deviations, over/under deliveries and communicate these to the stock controller.
• Print or get picking list from the stock controller and issue the goods as per SOP.
• Measure and record freezer and fridge temperatures as per the required intervals and report any deviations from the standard.
• Control stock movements and rotation (issues in/out) - once the inventory movements have been authorized by the stock controller or warehouse manager stock must be packed like with like per standards making sure the old goods are in front to be picked first to uphold first in first out FIFO. When issuing old goods must be issued first.
• Check stock before taking stock out of the warehouse.
• Seal all trolleys leaving the warehouse and record the seal number on both copies of the issue request.
• Ensure all stock is stored in line with safety standards and that storage areas and equipment are cleaned and maintained.
• Submit all documents raised to the stock controller for review and capturing on IFS.
• Check slips from hospitality outlets (rooms and F&B) and ensure these are correctly captured into Micros and balances to IFS at month-end.
• Respond and resolve queries from outlets and Shared Services Centre in relation to F&B stock, escalating any issues as required.
• Investigate and resolve and variances immediately. 

Stock Control 

• Participate in stock takes on monthly basis; and recounts when necessary.
• Identify, investigate, and resolve any discrepancies.
• Prepare shortages/overages list and send to Shared Services Centre
• Maintain stock levels in line with operational requirements and orders.
• Stock control records are maintained and filled.
• Obsolete stock for disposal is reported. 
• Work Conditions and Special Requirements
• Works shifts in line with operational requirements. 

Job Requirements

Education

• Grade 12 with maths numeracy.

Experience

• Minimum of 1 year experience in F&B stores / inventory control. 
• Experience working with IFS is an advantage. 

Skills and Knowledge

• Checking skills. 
• Attention to detail.
• Working with information (agreements, laws, regulations, statistics).
• Reviewing / evaluating information and data.
• Clerical Administration skills.
• Problem Solving. 
• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Proficiency in MS Office Suite
• Micros
• Knowledge of IFS is an advantage
• Numerical skills