Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.

Customer Needs Clarification

• Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Customer Management

• Help manage customers by carrying out standard activities.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Matric /Grade 12/ SAQA Accredited Equivalent/ FAIS and Regulatory Exam 5 qualification (Essential)

End Date: June 13, 2025 

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Job Purpose

• Manage feature teams to transfer the project / product vision to design, development, and delivery. Guide the team through the product backlog toward building the right product considering the vision, planning and budgets of the business, customers or users resulting in the requested business value.

Responsibilities

Digital Vision and Strategy

• Collaborate on development of the digital road map and key strategic enablers, designing the workflow and business processes that allow new applications, products, and services to be rolled out quickly while ensuring that legacy applications and IT operations are maintained at optimal levels.

Stakeholder Management

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Business Case Contribution

• Drive and developing business cases to quantify current costs, justify project investment, and identify the return on investment.

Product/Service Development

• Evaluate the feasibility/relevance of proposed solutions, working in cross-functional or agile teams to develop and deliver significant aspects of the development program.

Data-driven Product and Service Improvement

• Research data from digital product/service performance, customer behavior, and market trends to identify opportunities for product/service improvement.

Customer Needs/Experience Research

• Support customer and user research teams by performing customer analysis and market research using standardised techniques.

Project Management

• Independent management of medium to larger scale projects, with sole accountability to deliver project within defined quality and time-frames.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation's change management program.

Horizon Scanning

• Maintain understanding of current technology, competitors and market trends, database management, and/or programming practices through ongoing education, conference attendance, and reading industry press.

Education

• BCom Business or BSC Information Technology/Systems degree or similar (Essential); Product Owner certification (Advantageous); MBA (Advantageous); Hons (Advantageous) (Required)

Experience

• 5 to 8 years general working experience (Essential); 3 to 5 years experience in Product Management (Essential); Product development experience (Essential); Experience in a similar role within the Financial Services Industry (Advantageous)

End Date: June 11, 2025

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Job Purpose

• Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand. Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results.

Responsibilities

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)

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Job Purpose

• To partner with operational heads, to ensure that financial information is reported in line with IFRS standards, company policy and business requirements. Provide commercial and financial oversight in supporting the operational heads, while monitoring performance to approved budgets. Maintain appropriate communication channels between finance and business.

Responsibilities

Financial Management & Control

• Track progress against budgets within established finance systems and report variances to more senior colleagues.
• Work within established systems to deliver prescribed outcomes for a designated area of financial control. Able to monitor and control expenditure. Able to interpret the impact of unusual figures identified by analytical review. Able to prepare budgets and forecasts in cooperation with senior managers.

Data Collection & Analysis

• Anomalies are identified and then investigated together with financial accountants to ensure processing is
• complete and accurate. If the investigation does not yield
• satisfactory results, the management accountant proceeds to investigate the source of data Analyse financial
• data, extracts and define relevant information. Interpret data for the purpose of determining past financial
• performance and forecast preparation by business unit and consolidation into personal lines.

Cost Accounting

• Evaluate costs and identify variances or opportunities to improve profitability and increase profitability for more senior colleagues.
• Perform ratio analysis as well as the interpretation of variances eg. surplus ratio, claims ratio, expenses ratio, and other cost accounting metrics.

Budgeting & Costing

• Track budgets and report variances to more senior colleagues.
• Deliver a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Running staff lists to ensure each business unit / cost centres have the correct allocation. Budget system management. Assist heads with population of templates.
• Liaise between key stakeholders in order to ensure that the budget is accurate and follows logic.
• Provide instruction and answer questions relating to budget procedures. Identifies budget issues, provide alternative solutions, and resolve problems.
• Manage the various budget iterations between heads and exco expectations.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Insights and Reporting

• Prepare and coordinate the completion of various financial reports.

Personal Capability Building

• Keep abreast of laws and regulations that apply to this particular function or field of professional expertise, maintain up to date compliance.

Education

• Bachelor of Commerce: Finance (Required)

Experience

• Minimum 2 years’ Financial Management Accounting experience
• 2 years’ Financial Services background (Advantageous).

End Date: June 10, 2025 

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• Matric / Grade 12/ SAQA Accredited (Advantageous

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

End Date: June 10, 2025

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Job Purpose

• Responsible for building data pipelines and maintaining and building production data systems. Extract quantifiable insights from TIH's data assets. Work with and make data available for valuable insights.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet business requirements.

Data Exploration

• Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
• Gather Data from both internal and external data sources.
• Research and development of new tools and data techniques.
• Conduct feature extraction and design.
• Develop ETL data extractions jobs.

Data Management

• Manage key aspects of the data management system. This includes being responsible for developing or operating key elements of the system.
• Ensure data cleaning, mapping and understanding the data.

Information and Business Advice

• Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.

Advanced and Predictive Analytics

• Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.
• Implement models/data products.
• In some instances complete a piece of work to form part of larger project.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports.
• Ensure monitoring and quantification of model/data product's effects on TIH, its clients and stakeholders.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.
• Build relationships across the business.

Project Management

• Support others by carrying out a range of project management activities.
• Deliver on project outcomes and timelines management.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Responsible for upskilling in data, modelling and business knowledge.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.
• Follow instructions from manager and meet timelines.
• Ensure own work is signed-off by manger.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); 3-year degree in Information Technology / Sciences / Informatics / Data Mining / Computer Sciences (Essential); Master’s Degree in Information Technology / Sciences / Informatics / Data Mining / Computer Sciences (Advantageous) (Required)

Experience

• 2 to 5 years working experience within an development, data science or computer science environment (Essential); Experience in the Financial Services Industry – specifically Short-Term Insurance (Advantageous); Any data engineering experience (Advantageous).

End Date: June 10, 2025

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Job Purpose

• Involved in operating system and application maintenance and configuration - with regards to maintenance intervals and upgrades including end of life replacement.
• Responsible for security and configuration compliance and work with other members of the IT System Administration Team and all relevant stakeholders.
• Respond to requests from end users, managers, developers, and team members for specific IT system assistance, data, and information.
• Collaborate with senior personnel in performing risk assessments to determine impact on customer business processes and systems downtime. Implement system changes across large, complex and diverse server environments by using standardized defined methods and procedures as defined by the senior members in the team.
• Provides efficient and prompt handling of all changes to improve day-to-day operations.

Responsibilities

Infrastructure Support

• Provide advice and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation.
• Provide IT support for current and emerging technologies.
• Manage computer and user accounts, privileges, and system access via Active directory. Install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including Virtualization, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly.

Faults Diagnosis and Correction

• Provide fault isolation and resolution to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. Ownership and execution of incident management and system maintenance.

Solutions Analysis

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Implement security procedures, as directed by security team.

Information and Business Advice

• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery.

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous)

Experience

• 2 or more years experience in Multiplatform environments with a focus on System support (Essential); Experience in Financial Service Industry (Advantageous).

End Date: June 9, 2025

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Job Purpose

• Review and resolve escalated claims outcome and service related disputes in a fair and equitable manner. Contribute to the safeguarding of the organisations reputation by mitigating risk relating to disputes.

Responsibilities

Solutions Analysis

• Reviewing a claims outcome and customer service complaint. Taking into account policy terms and conditions, ombudsman stances, legislation regulation etc. to determine the correct outcome for the external customers.

Customer Service

• Responsibilities may include processing disputes, dealing with complex queries and investigating and resolving customer disputes and complaints. Act as first line mandated representative providing customer service and handle customer disputes and liaise with the customer/customer's attorneys within the given time frames provided by Management. Ensure continuous communication on disputes referred from the applicable platforms, either verbally or by written communication, within the prescribed timelines.

Needs Clarification

• Ask relevant questions to evaluate the customer's level of understanding and to identify and respond to areas requiring further information or explanation.

Operational Compliance

• Ensure all work meets operational, technical and financial results and/ or targets as and when required. Deliver on TCF principles in alignment with regulatory requirements. Identify instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory requirements, reporting these and escalating issues as appropriate.

Client & Customer Management (Internal)

• Build and maintain relevant relationships with internal departments to assist in managing the customers complaints.

Personal Capability Building

• Develop and maintain excellent procedural or technical skills by keeping up to date knowledge of the Ombudsman and TIH Procedures and philosophies. Develop own capabilities by participating in continuous professional development and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant legislation, external regulation, and industry best practices through ongoing education.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant 3 year Business related degree / diploma (Advantageous); STI Qualification (Advantageous); RE compliant (Advantageous); FAIS compliant (Advantageous)

Experience

• 3 or more years’ experience in an insurance and claims environment (Essential); 1 or more years' dispute resolution experience (Essential); Legal background within an insurance industry (Advantageous); Online reputation management experience (Advantageous).

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Job Purpose

• Responsible for overseeing the design, implementation, and maintenance of the organisation’s IT infrastructure. This includes servers, storage, networking, and cloud services. The individual in this role ensures the stability, integrity, and efficient operation of the information systems that support core organisational functions. This role will also oversee more of the junior staff.

Responsibilities

Infrastructure Support

• Provide advice and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation. Provide IT support for current and emerging technologies. Manage computer and user accounts, privileges, and system access via Active directory. Install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including virtualization, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly.

Leadership and Direction

• Supervise a team performing routine work.

Information Security

• Implement and maintain security measures to protect IT infrastructure and data. Respond to security incidents and ensure compliance with security policies.

Faults Diagnosis and Correction

• Provide fault isolation and resolution to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. Ownership and execution of incident management and system maintenance.

Solutions Analysis

• Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.

Document and Reporting Management

• Create and maintain accurate documentation of systems, configurations, and procedures. Generate reports on system performance, security, and capacity planning.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Implement security procedures, as directed by security team.

Information and Business Advice

• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy.

Monitor IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery.

Applications Software Maintenance

• Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in
• assessment and development planning activities as well as formal and informal training and coaching., Skills
• Azure, Office 365, AWS platforms, Cluster server software, Containerisation, Create, test, and update automation processes for AD, Exchange, Windows/Linux server and application standards, File server software, Knowledge of automation concepts using Cloud tools such as: Nutanix Beam, PowerShell, or common language and leading deployment methodologies, Management of server images, applications, OS installations, deploying physical servers, and documentation, Microsoft Active Directory, Microsoft Hyper-V Server, Observability

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous), Kubernetes, Rancher and Redis (Advantageous); Containerisation and DevOps (Advantageous)

Experience

• 3 - 5 years’ experience in Multiplatform environments with a focus on Observability and System support (Essential); 1 - 2 years’ experience managing a team (Essential)

End Date: June 8, 2025

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Job Purpose

• Supervise a team of analysts using data to extract quantifiable insights from past trends and current conditions that increases TIH's profitability and improve efficiency. Development and maintenance of predictive models to estimate the future claims costs. The primary role is to enable a team of analysts to turn data into knowledge to enable and improve key business processes.

Insights and Reporting

• Contribute to the design and creation of reporting templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Work with the central data visualisation team to ensure all recurring business intelligence reporting is done from the central business intelligence infrastructure and is fit for purpose, up to date and correct. Ensure useful insights resulting from ad-hoc analysis are built into the central recurring business intelligence reporting infrastructure.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business. Continuously explore the business unit’s data and discover business intelligence (meaningful trends, anomalies, patterns and relationships within the data).

Data and Analytics Strategy

• Make recommendations to improve data and analytics systems and platforms, contributing to the continuous improvement and refinement of data and analytics strategy.

Performance Improvement through Business Intelligence

• Create basic algorithms and support creation of more complex algorithms that identify patterns in structured data. Partner with different business stakeholders and internal clients to ensure the collection of data in accordance with model standards. Use business intelligence to advise business unit executives and management where to improve their business management and efficiency. Oversee and takes responsibility for implementation (testing, issue resolution) of modifications to business unit systems and applicable central business intelligence infrastructure.

Analysis Requirements Identification

• Collect analysis requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to identify business intelligence, reporting and data analysis needs.

Project and Program Planning

• Set clearly defined objectives and plan activities and projects well in advance and takes account of possible changing circumstances. Manage time effectively and identify and organise resources needed to accomplish tasks. Monitor performance against deadlines and milestones.

Data Management

• Recommend data quality metrics, and ensure they are documented and tracked.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team  performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Building Capability

• Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Consult others and shares information and expertise with them and adapt to the team. Recruit staff of a high calibre and provide staff with development opportunities (coaching, mentoring, training etc.). Set appropriate standards of behaviour and build and support retention strategies.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Responsibilities

Education

• Bachelor's degree in Informatics, Computer Science, Business Management, Statistics, Economics or similar (bachelor degree requirement might be waived with proven specialised training/certifications at University level statistics, programming, analytics and business management (i.e. via online MOOCs) (Essential)

Experience

• 4 or more years' of proven business intelligence analysis or related experience (Essential); Experience and knowledge of the financial insurance industry (Advantageous); Knowledge of multiple business functional areas (Advantageous). 2 or more years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Advantageous)

End Date: June 8, 2025

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Job Purpose

• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle. Mentor and coach less experienced developers. Utilise knowledge of architectural patterns and practices.
• May analyse and design within an application area, working individually or coordinating development as part of a team.
• When required, design software or customise software for client use with the aim of optimising operational efficiency. Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Review design and code changes and produce relevant technical and functional documentation.

Responsibilities

Technical Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the technical and architectural standards decided upon and provide technical leadership. Provide guidance to ensure the team delivers appropriate customer service levels at all times.

Organisational Capability Building

• Provide coaching to team members to develop their skills. Assist in identifying training needs as well as skills improvement plans needed to improve and develop the team's skills.

Data Collection and Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.

Applications Software Review

• Review, identify, and correct the most complex software defects to maintain fully functioning applications software.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Quality

• Play an important part in the development of quality procedures and standards by certifying technological processes, qualifying products and supervising tests.
• Responsible for high quality software, governance and development standards and practices throughout the software development life cycle.

Application Software Development

• Design, review and when required, guide development of the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Testing IT Performance

• Implement monitoring and ensure quality of website/applications software tests. Monitor, diagnose, and correct performance issues.
• Responsibilities may include dealing with complex queries and investigating and resolving system/application problems.

Personal Capability Building

• Act as subject matter expert in several areas of technology. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritised in line with business requirements.

Customer and Peer Service

• Provide a quality service to peers and customers while identifying opportunities to provide technical solutions and guidance.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/ diploma (Essential); Microsoft Certifications (Advantageous) (Required)

Experience

• 7 or more years' experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

End Date: June 8, 2025

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team.

Responsibilities

Application Software Development

• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Applications Software Maintenance

• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Application Software Roadmap

• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 3 or more years experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).

End Date: June 13, 2025