Jobs at Thermo Fisher Scientific

Discover Impactful Work:

The primary responsibility of this role is to be the subject matter expert to develop, and implement quality and regulatory strategies, to secure and maintain the marketing and sales of Thermo Fisher Scientific products in Sub-Saharan Africa.

The position is part of the Speciality Diagnostics Group, Europe, Middle East and Africa (EMEA) Quality and Regulatory team.  You will work alongside SDG and divisional quality and regulatory, commercial, operations and legal teams as part of the Thermo Fisher Scientific organisation.

A day in the Life:

Quality

• Drive company compliance and upkeep to the Quality Management system in accordance with ISO 9001, and ISO13485, holding responsibility of implementation of actions as Quality Management Representative, for the Susan Street Site
• Provide Quality Management System strategic direction, working with support functions to promote consistent application of quality processes across the site, maintaining an “inspection ready” state.
• Prepare site quality objectives, developing and maintaining an efficient documentation and communication system, including corporate tools and resources, ensuring reporting metrics are supported and accurately assembled.
• Plan and participate in internal ISO audits according to a pre-prepared and published audit programme.
• Where non-conformities or Corrective and Preventative Actions arise, take initiative to collaborate with departments to support root cause analysis and implement associated actions to address and verify effectives in line with corporate policy.
• Complete the process for incident reporting, recall and post market surveillance.
• Drive, champion & promote quality practices and behaviours across the local site.

Regulatory

• SDG regulatory lead for Sub-Saharan Africa and point of contact for SDG divisional regulatory departments, communicating regulatory changes, risks, and challenges, that impact the Thermo Fisher product portfolio, to ensure the company remains leaders in their field of business.
• Collaborate with the commercial organisation to develop and implement commercial and regulatory strategies to secure and maintain the marketing and sales of Thermo Fisher Scientific products.
• Plan, lead and prepare country specific registration packages to meet product time-to-market strategies according to published regulations across Sub-Saharan Africa. Present regular progress reports and call out any issues for resolution.
• Engage regulators, when necessary, in face-to-face, oral, and written communications to discuss pending or new submissions, and associated regulatory requirements.
• Participate & represent SDG (and other Thermo Fisher company groups as the need arises), in IVD industry associations, conferences & meetings.

Education

Undergraduate Degree in science, engineering, or related field

Experience

• 6 years experience in IVDs or medical devices
• OR Advanced Degree and 4 years experience

Knowledge, Skills, Abilities

• Have a keen understanding of regulatory requirements to sell company products across defined priority territories within the African continent.
• Practical knowledge of product, process improvement methods to participate in cross functional, multi-site Speciality Diagnostic Group projects.
• Strong interpersonal skills with both internal and external customers, with the ability to deliver messages clearly and succinctly.
• Able to work in a matrix environment.
• Fluency in English language.

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Position Summary:

Our Inside Sales Representative is responsible for the sales of research products and services primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. The Inside Sales Representative maintains effective customer relations, develops opportunities for growth within an existing customer base, and assures market penetration and profitability.

They will lead the Inside Sales team and provide support for regional permit requirements by working with our regulatory team.

The Inside Sales Representative is part of the commercial organization supporting the Biosciences Division portfolio. Responsibilities include (but are not limited to) meeting or exceeding assigned sales revenue targets, understanding of molecular biology principals, and techniques this includes Instruments, services and associated Consumables within assigned portfolio.

Responsibilities:

PLAN PERFORMANCE AND SALES SKILLS

• Attain or exceed assigned sales targets and market share goals consistently for the business portfolio
• Apply working knowledge of Professional Selling skills to maintain existing business, develop incremental business in existing accounts and conduct cold calls to develop new accounts
• Utilizes data sources to analyze and develop sales opportunities with the greatest ROI
• Achieve customer phone contact objectives to deliver sales presentations to address customers’ research needs and increase sales
• Participate in sales training programs as presented by the Company to develop appropriate selling skills consistent with the Company philosophy, policies and procedures

ACCOUNT MANAGEMENT

• Make outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made
• Complete assigned tasks and reports in a timely and complete manner while maximizing productivity during key selling time. Meet all sales call objectives.
• Develop organizational skills necessary to successfully manage territory sales activities.
• Develop needed product knowledge sufficient to successfully conduct an effective telephone sales presentation
• Understand competitive landscape within accounts and be able to provide like or better products from the Company portfolio. Support marketing events and programs in other territories as assigned by the District Manager
• Maintain and increase current customer database through Company customer relations management software (sales Force). Effectively use the system to fulfil management expectations recording and utilizing customer and sales information
• Generate customer or supply chain RFQ’s (Request for Quote) as needed, participate in local customer tenders where applicable, with the assistance of Sales support and/or office administrator
• Biweekly accurate Sales forecast. Anticipate pipeline changes and plan to address shortfalls.
• Support marketing programs.
• Manage and close sales leads generated by colleagues in Marketing and Technical Support.

Other Job Requirements:

COMMUNICATION, WRITTEN AND ORAL

• Provide regular oral and written communication of successes, failures, best practices etc. to improve the overall operating efficiency of the team, region and sales organization
• Contact and return calls to research scientists at all accounts for sales presentations, information through telephone and e-mail on a daily basis

TECHNICAL COMPREHENSION

• Provide product and other relevant information to customers via daily phone contact and email for all aspects of required business to generate incremental sales
• Utilise an excellent level of product knowledge and applications to successfully conduct effective professional selling conversations
• Utilise knowledge of existing and potential customers and competitor dynamics to position the best solution to the customer

TIME MANAGEMENT

• Assign adequate time for daily prospecting of new customers
• Meet or exceed set guidelines for the expected number of sales calls to be conducted daily

Minimum Qualifications:

• Requires a minimum of a Bachelor’s Degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience

Minimum Experience Level:

• A minimum 1-3 years of related work experience (lab and telesales experience preferred)
• In-depth knowledge of Molecular Biology, Protein and Cell Biology and real-time PCR (qPCR) is essential
• Knowledge of accounts in territory preferred – but not essential