Jobs at Thompsons Africa

What you will be doing:

• Transform customer briefs into tailor-made group proposals that stand out
• Take full ownership of proposals from concept to handover to operations
• Build strong supplier relationships to unlock the best rates and unique experiences
• Ensure proposals are not only creative but also commercially sound and competitive
• Collaborate with Sales and Operations to deliver a seamless customer experience
• Stay ahead of trends and continuously look for fresh ideas and new products
• Support and mentor team members, sharing your expertise and passion

Requirements
What we are looking for:

• 4-6+ years inbound tourism experience, with a strong focus on group proposals
• Proven ability to handle complex, tailor-made itineraries for international markets
• In-depth knowledge of South and Southern Africa destinations
• Strong costing, negotiation, and commercial skills
• Exceptional attention to detail and ability to thrive under pressure
• Confident communicator with strong relationship-building skills
• Experience with booking/reservations/quoting systems
• A self-starter who can excel whether working remotely or in the office
   

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• This entry-level position offers a fantastic opportunity to develop your skills within a leading destination management company specializing in South and Southern Africa.

Key Responsibilities:

• Assist with FIT reservations and quotations
• Prepare accurate and competitive travel itineraries and costings
• Liaise with suppliers, including hotels, lodges, transport providers, and activity operators
• Manage booking confirmations, amendments, and cancellations
• Ensure all reservations are captured accurately and timeously on the system
• Maintain excellent communication with internal teams, customers, and suppliers
• Support Reservations Consultants with administrative and operational tasks
• Ensure deadlines are met, and service delivery standards are maintained
• This role is perfect for an individual passionate about travel, and committed to delivering outstanding travel experiences.

Requirements
Qualification:

• Grade 12 or equivalent completion required
• Post-secondary qualification in travel, tourism, or a related field is a plus

Experience:

• Previous experience in inbound tourism or tour operating, customer service, or related fields
• Knowledge of South and Southern Africa destinations will be advantageous
• Experience working within reservations systems will be advantageous
• An understanding of FIT travel planning will be advantageous

Skills and Attributes:

• Excellent communication and interpersonal skills
• Organized and detail-oriented with the ability to handle multiple tasks and to work under pressure
• Customer-focused with a positive attitude and willingness to support team members
• Computer literate
• A passion for travel and an interest in South and Southern African destinations
• Ability to work independently and as part of a team
• Positive attitude and a hunger to learn and develop