Jobs at Timberland

Key tasks & responsibilities:

• Presentation to produce initiatives at Point-of-Sale, Shop-in-Shop, windows, promotion areas as aligned with Global Guidelines for both outlet and Highstreet concepts.
• Monitor and report on retail stock levels, product availability and physical space conditions to both Retail Operations manager & VM Manager.
• Manage and maintain both outlet and highstreet spaces by regular store visits to maximize merchandise sell-through by utilizing Space Zoning Concepts.
• Collaborate with the Visual Merchandising Manager and Store to assist with creating floor plans and implement changes that are consistent with the stores’ customer demands and product focus.
• Direct and manage merchandise displays, point of sales and selected areas of the store to maximize product sell-through.
• Train, develop and mentor store employees on Visual Merchandise basics using brand, merchandise principles and concepts.
• Communicate the Company’s vision, mission, values, and strategy of the brand and adhere to all Global Visual Merchandising direction.
• Develop and analyze assigned reports, complete other assignments and special projects as requested for both outlet & highstreet stores.
• Maintain and organize equipment storage and an updated records/administrative system.
• Complete and submit reports – graphics reports for all executions, Visual Merchandising report for store visits.

Requirements

Main Requirements:

• 3+ years of solid working in a similar vm position within an apparel brand, must have hands on visual merchandising experience.
• Excellent Eye for detail with a strong creative hand with ability to communicate key ideas to drive visual standards.
• Fluent in English, other languages are a advantageous.
• Excellent communication skills and the ability to problem solve.
• Ensuring that all stores under your portfolio are adhering to the merchandising principles by opening the lines of communication and conducting daily store visits to supervise the implementation of visual merchandising plans.
• Positive attitude that will lead and motivate teams to complete displays to tight deadlines.
• Must be able to travel within Johannesburg region- 12 stores with occasional travel to Pretoria.
• Driver’s license, reliable car and cell phone is a must.
• Minimum Qualifications Required: Matric/Grade 12, Completed Diploma or Degree in a relevant field of study is advantageous.

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Core competencies:

• To interact with customers on a daily basis, primarily as a single point of contact for the resolution and escalation.
• Tracking and closure of, all queries, incidents, problems and requests for service from all end users.
• Concentrating on resolving the issues, escalating learning and focusing on root cause of issues.
• Excellent command of English language (both verbal and written)
• Solid organizational, administrative, time management skills and keen sense of attention to detail.
• Ability to manage client’s expectations
• Customer Focused - ability to excel in the provision of service
• Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations and peak periods
• Solution Orientated with a proactive approach to problem resolution and detail

Requirements

• Retail experience.
• An ability to communicate with customers easily and effectively, with strong negotiation skills.
• A ‘customer first’ attitude and approach to working
• Computer literacy
• Organisational and administration skills

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NATURE AND SCOPE OF DUTIES

• Store Management leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.

Requirements

QUALIFICATIONS/ EXPERIENCE

• The applicant must have 3+ years’ experience in a retail environment management role.
• Excellent customer service skills.
• A commitment to service excellence and customer satisfaction.
• Good interpersonal, communication and numeracy skills required in leading and managing the retail location and team.
• Must have the ability to respond and adapt quickly to changing business needs and requirements. Must be detailed orientated with the ability to translate direction to lower level execution.
• Computer literate.
• Knowledge of retail computer systems.
• English excellent, bilingual is a big plus.