Jobs at Vivo Energy

Description

• Lead Business Analysis activities within the Fleet Card Program
• Works with users and key stakeholders to elicit high-level requirements and capture business needs
• Clearly articulates and documents business requirements
• Assesses the risks of various solutions and prioritizes competing business demands
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
• Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
• Engages with knowledge workers to incorporate usability and user interface needs when designing systems
• Proactively resolves customer satisfaction issues

Requirements

• Broad IT domain experience in three or more of the following areas: Applications Development, Enterprise Architecture, Project Management, Vendor Management, Quality Assurance, Infrastructure, and Payment solutions (Cards and Mobile)
• Bachelor’s degree in any field, preferably Bcom, Computer Science or Information Systems
• Understanding of payment systems (mobile and cards) will be an added advantage
• Demonstrated ability to communicate in both verbal and written communication
• Demonstrated analytical skills
• Basic understanding of information technology and business concepts
• Problem solving and strong communication skills

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This role is not your typical digital product management role and provides a unique opportunity to create a digital product capability in a traditional fuel retail business in 23 markets across the continent of Africa. The role requires you to combine customer and business insights with emerging technology to drive delivery and execute on our digital strategy. This is achieved through close collaboration with business stakeholders, operational teams and technology partners to co-create solutions. This role will be responsible for planning and execution of business objectives alongside the tech team throughout the business development lifecycle and will be the key link between Business and Technology.

The role covers a broad area of digital solutions that ranges from digitizing consumer loyalty programs, designing useful and secure mobile payment offerings, creating digital solutions to improve commercial clients’ interactions with us, to improving efficiencies of the internal workforce through digital tools.

This role is perfect for a person with a kick-starter mindset, who thrives in a fast-paced environment, enjoys finding different ways to deal with a high degree of complexity, and is energized by the possibility of how digital can transform the customer experience (Consumer, B2B and Internal). This is a customer centric role, working to translate the needs of the customer into online business opportunities.

Requirements

• Bachelor's Degree in Business, Computer Science, Information Systems, or related field
• User of productivity tools such as Project, Jira, Trello, etc; experience leading and being part of agile projects
• 5-6 years’ experience in digital product management or similar
• 3-4 years’ experience in managing third-party/outsourced vendor’s development teams
• Experience as a digital product manager in mobile payments and loyalty preferred
• User Experience Design qualification beneficial.
• Strong technical acumen and understanding of solutions, whilst fully considering commercial and customer requirements.
• Attention to detail, ability to multi-task with demonstrable commercial acumen, strong verbal and written communicator, you will be able to interact effectively with senior stakeholders and internal colleagues building rapport and confidence in your management of the digital products.
• An organised and confident individual who has experience guiding cross-functional teams in the successful creation of web and mobile app products that improve the customer experience and drives demand to grow revenue and market share.
• Someone who will put forward new ideas and drive digital forward, always ahead of the market curve and trends
• Strong analytical, prioritization, and negotiating skills
• Usability and customer-focused design experience a plus
• Strong experience of web and mobile/tablet product development
• Strong knowledge of project management/delivery methodologies
• Experience transforming bug fixes and enhancements into User Stories as needed
• Ability to create and manage testing plans
• Proficiency with Microsoft PowerPoint, Word, Excel and Teams.