Vodafone Global Enterprise is part of the Vodafone Group, dedicated to simplifying the management of global communications for the world's largest multi-national companies.
Specialists in enterprise mobility, Vodafone Global Enterprise focuses on implementing mobility strategies and solutions tailored to the needs of global corporations - enabling them to fo...
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Role Purpose:
- The Business Development Principal is accountable for finding new business opportunities to Vodacom across new designated client logos and/or under-indexed strategic client accounts. The role is focused on identifying new sales opportunities, ensuring the documentation and delivery of the customer business solution requirements in line with the business strategy, products and solutions capability with the focus to drive profitable and long-term revenue growth, customer experience & satisfaction and all other related business commercial objectives.
Your responsibilities will include:
Sales and Stakeholder Management
- Manage the entire sales process, including prospecting, qualifying, proposing, negotiating and closing opportunities
- Cultivate credible long-term relationships with prospects and customers to encourage repeat business
- Achieve and exceed assigned sales revenue targets
- Maintain comprehensive, accurate and timely records of contact and opportunity information
- Identify and develop new accounts while expanding business within existing accounts
- Implement comprehensive channel and partner strategy with multipoint lead generation to maximize outreach
- Leverage existing networks and alliances to uncover additional sales opportunities
- Provide accurate forecasts for business deals to be closed
- Drive new business initiatives that encompass all product and solutions service offerings.
Reporting
- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree advantageous
- A minimum of 5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid Driver’s License
Core Competencies, Knowledge, and Experience:
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand business strategy
- Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level
- Broad understanding of telecom services / technology
- Customer facing presentation and influencing skills
Behavioural Competencies:
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovatio
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 04 July 2025.
go to method of application »
Role Purpose/Business Unit:
- To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management
Your responsibilities will include:
Sales & Stakeholder Management
- Primary owner of all customer relationship building and engagements in the designated portfolio
- Proactively mitigates and defends the base while driving portfolio revenue growth
- Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
- Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
- Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
- Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
- Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
- To support finance in recovering overdue and non-payment by clients.
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
- Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree advantageous
- A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid driver’s license
Technical Competencies
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
go to method of application »
Role Purpose/Business Unit:
- To oversee and manage the sales teams and collaborates with internal and external stakeholders with the objective to defend and grow the base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .
Your responsibilities will include:
Sales Management
- Manage, monitor and review sales targets for the region (responsible for the overall sales number)
- Contribute to sales targets setting for the respective sales team in line with overall sales target.
- Operationalise the sales plan so as to meet the sales targets.
- Provide account data to the manager for developing a sales plan and monitoring its implementation
- Leadership regional VB teams to meet targets for profitability and revenues
- Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the regional base
- Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
- Ensure operational Service delivery across all sales and operational areas in region through the management and mentorship of the regional VB team.
- Oversee and support the Solution Architecture role, which reports centrally but is responsible for driving solution sales within the region. Ensure alignment of regional sales strategies with the overall commercial targets of Vodacom Business
- Collaborate with the central Solution Architecture team to ensure regional sales efforts are effectively supported and integrated with broader strategic initiatives
- Further collaborate with the Solution Architecture role to enhance customer engagement and drive sales growth in the region
- Identify potential new opportunities through analysis of business intelligence reports and ensure the growth of the business development function.
- Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
- Provide leadership, guidance and motivation to the regional VB team
- Direct lead generation initiatives to support new business acquisition via the regional VB team.
- Represent Vodacom at client negotiations
- Provide input to the Product teams for pricing and product development
- Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
Stakeholder Management
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
- Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
- This role interfaces directly with all operational touchpoints, technologies, and solutions to ensure improved service delivery and greater customer experiences
- Facilitate resolution of executive customer escalations through engagement with all relevant divisions in the region
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
Delivering through People:
- Oversee the activities of the team to ensure effective delivery of business outcomes.
- Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
- Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
- Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
- Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
- When required, initiate disciplinary processes for team members calling on support from HR when required
- Resolve grievances raised by team members and escalate only if required
- Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 7 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- 3-5 years management experience
Technical Competencies
- Strategic mind set and out of box thinking
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Robust understanding of account P&L
- Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
- Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses.
Behavioural Competencies:
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
go to method of application »
Role Purpose/Business Unit:
- The Partner Account Manager (PAM) is responsible for driving partner channel objectives and collaborating with internal and external stakeholders with the objective to grow and defend the allocated base, through maintaining and growing partner and customer relationships and opportunity management translating into sales.
- The PAM is responsible for management of the allocated partner distribution, and the execution of required strategies that is geared towards the achievement of sales targets, customer experience and strategic objectives of the partner channel, meeting annual targets on sales, revenue, inflow, growth, profitability margins etc .
Your responsibilities will include:
Sales & Stakeholder Management
- Primary owner of the relationship for the partner portfolio
- Develop a healthy, productive and respectful relationship with all business partners (on the allocated base) based on integrity and professionalism.
- Acquire a thorough understanding of key partner/customer needs and requirements.
- Drive channel objectives across the partner base to meet annual targets
- Develop and grow partner relationships to create new value and opportunities.
- Provide valuable inputs the manager for developing a sales plan and monitoring its implementation across the partner base
- Develop contact strategies and partner account plans (PAP) for the allocated partner base in order to drive sales targets
- Manage partner engagements and drive store engagements to meet sales targets and strategic partner channel objectives
- Performance management of partners and stores on the allocated partner base
- Develop a pipeline of prospects together with the partner base, which are systematically qualified, managing the decision-making process to ensure sales prospects are closed
- Own escalated partner & customer complaints, for the allocated distribution, from a service perspective.
- To support finance & credit control in recovering overdue and non-payment by clients.
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
- Serve as the link of communication between business partners / key customers and internal teams.
- Resolve any issues and problems faced by partners & customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis for the allocated partner base and store base
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics (partner account planning)
- Forecast and track key account metrics across the allocated partner base
- Prepare reports on partner base, and top accounts, providing recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic partner account Planning & Customer Account Planning with partners)
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A minimum of 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Partner Channel / distribution management
- Strong understanding of Indirect sales models & partner ecosystems
- Strong understanding of mobile and beyond mobile products and solutions, market dynamics and sales
- Ability to build & grow relationships
Technical Competencies
- Experience in solution selling within enterprise customers
- Proven track record in managing business partners and driving sales through business partners
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
Behavioural Competencies
- Partner management: Maintaining and growing partner relationships & partner distribution, focussing on driving sales through partners and meeting partner channel objectives
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
go to method of application »
Role Purpose/Business Unit:
- To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .
Your responsibilities will include:
Sales Management
- Manage, monitor and review segment sales targets
- Contribute to sales targets setting for the respective segment sales team in line with overall sales target.
- Operationalise the sales plan so as to meet the segment sales targets.
- Develop a sales plan and monitoring its implementation
- Leadership of virtual segment account teams to meet targets for profitability and revenues
- Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
- Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed
- Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team.
- Identify potential new opportunities through analysis of business intelligence reports
- Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies
- Provide leadership, guidance and motivation to the segment sales team
- Direct lead generation initiatives to support new business acquisition via the sales segment team.
- Represent Vodacom at client negotiations
- Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service
Stakeholder Management
- Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
- Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism
- Develop relationships to create new value and opportunities
- Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.
- Proactively manage communication to relevant stakeholders in line with the customer product life cycle
- Develop contact strategies and account development plans (ADP) for allocated accounts
- Own escalated customer complaints from a service perspective
- Resolve sales and pricing claims on debtors trading accounts
- Serve as the link of communication between key customers and internal teams
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Provide account data to the manager for developing a sales plan and monitoring its implementation
- Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
- Resolve any issues and problems faced by customers and deal with complaints to maintain
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- repare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
Delivering through People
- Oversee the activities of the segment team to ensure effective delivery of business outcomes.
- Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
- Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
- Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
- Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
- When required, initiate disciplinary processes for team members calling on support from HR when required
- Resolve grievances raised by team members and escalate only if required
- Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 8 years’ Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- 2 years management experience
Technical Competencies
- Growth mind set and out of box thinking
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing sales teams and demonstrate profitable revenue growth
- Translates strategy into clear areas of focus and priorities for
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses.
- Customer Focus: Prioritising customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
- Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
go to method of application »
Role Purpose/Business Unit:
- The Business Development Principal is accountable for finding new business opportunities to Vodacom across new designated client logos and/or under-indexed strategic client accounts. The role is focused on identifying new sales opportunities, ensuring the documentation and delivery of the customer business solution requirements in line with the business strategy, products and solutions capability with the focus to drive profitable and long-term revenue growth, customer experience & satisfaction and all other related business commercial objectives.
Your responsibilities will include:
Sales & Stakeholder Management
- Manage the entire sales process, including prospecting, qualifying, proposing, negotiating and closing opportunities
- Cultivate credible long-term relationships with prospects and customers to encourage repeat business
- Achieve and exceed assigned sales revenue targets
- Maintain comprehensive, accurate and timely records of contact and opportunity information
- Identify and develop new accounts while expanding business within existing accounts
- Implement comprehensive channel and partner strategy with multipoint lead generation to maximize outreach
- Leverage existing networks and alliances to uncover additional sales opportunities
- Provide accurate forecasts for business deals to be closed
- Drive new business initiatives that encompass all product and solutions service offerings.
Reporting
- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree is advantageous
- A minimum of 5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
- A valid Driver’s Licence
Technical Competencies
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Extensive and Strong business acumen with a deep strategic perspective and ability to quickly understand business strategy
- Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level
- Broad understanding of telecom services / technology
- Customer facing presentation and influencing skills
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
go to method of application »
Role Purpose/Business Unit:
- To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business and identifying new sales opportunities across the different product and solution offerings.
Your responsibilities will include:
Sales & Stakeholder Management
- Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
- Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
- Acquire a thorough understanding of key customer needs and requirements.
- Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
- Retaining and growing business by identifying major new sales opportunities
- Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
- Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
- Ensuring effective service delivery and customer satisfaction
- Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
- Prepare an Account Plan which is shared with both internal and external stakeholders
- Ensure there is Complex Sales road map for each relevant opportunity
- Own escalated customer complaints for the channel from a service perspective.
- Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
- To support finance in recovering overdue and non-payment by clients.
- Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
- Assesses customer and market trends and provides timely and accurate revenue forecasting.
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Annual Sales Strategy & Budget Planning
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Forecast and track key account metrics
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
- Regular Revenue Assurance to ensure all customer’s global revenues from all it’s subsidiaries are correctly reported
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
- A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Portfolio management
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
Technical Competencies
- Experience in solution selling within enterprise customers
- Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
- Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
- Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
- Demonstrated ability to influence at c-level
Behavioural Competencies
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
go to method of application »
Role Purpose:
- To manage and defend the revenue on the allocated accounts, by ensuring consistent communication and administrative support to customer in partnership with the relevant Account Executive. Maintain a long term & healthy relationship with key executive and technical stakeholders, with the primary objective of delivering on the company’s sales and Customer experience objectives, for the respective portfolio. The role focuses on the safeguard of revenue from allocated accounts through account planning and management and relationship building.
- Works closely with the various teams across product teams, solution architects, commercial team, to identify and successfully leverage Vodacom Business capabilities.
Your responsibilities will include:
Sales and Stakeholder Management
- To support and enable the Account Executive by proactive management of communication to the relevant stakeholders in line with customer product life cycle.
- Develop a healthy, productive and respectful relationship with all stakeholders based on integrity and professionalism.
- Develop relationships with the customer executive and technical teams to defend and grow existing deals within the customer landscape
- Drive negotiations on renewals and upgrades to prevent dilution and churn
- Provide account data to the Account Executive for developing a sales plan and monitoring its implementation
- Drive the development of contact strategies and support account development plans (ADP) for each of the allocated accounts
- Supporting the Account Executive with key customer context to develop a pipeline of prospects which may be systematically qualified, and managed to ensure sales prospects are closed
- Own escalated customer complaints for the channel from a service perspective
- Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in identifying new sales that will turn into long-lasting relationships.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
- Prepare monthly/ Weekly Run Rate and Demand Management
- Perform Sales Analysis by product
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities.
The ideal candidate for this role will have:
- Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)
- A minimum of 3-5 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
- Ability to increase NPS results and reduce administrative expense
- Ability to build relationships
Technical Competencies:
- Successful track record of managing sales administration across multi- industry sales
- Understanding of the SA telecommunication landscape
- Understanding of Companies customer requirements
- Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
- Understanding of SA business landscape
- Understanding of the Value Chain Analysis with regards to various customer businesses
Behavioural Competencies:
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: Seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fosters collaboration, seeks input and effectively partners
- Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
- Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
- Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy
Method of Application
Use the link(s) below to apply on company website.
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