Jobs at Volvo Group

Position Description

The main purpose of the job is to ensure that all administration pertaining to the workshop process is dealt with efficiently.
Reporting: This role will report to the Admin Team Leader.
Job Objectives:
Warranty and Maintenance administration

• Ensure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty binder and maintenance procedures.
• Ensure zero rejection rate.
• Ensure parts are disposed of in accordance with directives and policies.
• Ensure that all parts in the claim store is clearly marked according to relevant procedures.
• Ensure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.
• Ensure jobs are costed within VST parameters.
• Make sure all sublet invoices are loaded on job cards and forwarded to finance for payment.
• All job cards must be signed off by the Line Manager.

Opening and processing of job cards for repairs, maintenance and servicing

• Ensure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
• Recording service type, e.g. basic, annual etc.
• Record any other faults e.g. brake lights not working, vehicle overheating, etc
• Transferring all relevant information onto job card on computer.
• Carry out credit checks.
• Ensure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
• Ensure that job cards are signed by Driver/owner or relevant responsible person.

Outwork/sublet orders

• Raising a sublet order.
• Ensure outwork supplier submit quotation for work to be done.
• Sublet order raised against the job (First copy to outlet supplier, second to costing file and third to the job card).
• Copy of processed invoice and order to be attached to job card.

Closing of job cards (work in progress).

• Ensure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.
• Ensure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.
• Ensure that owner or relevant person sign acceptance of work and/or parts fitted.
• Ensure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.

Job Costing

• Enter brief description of work done and any notes made by the Workshop Manager.
• Enter parts used.
• Enter labour according to VST codes.
• Enter outwork.
• In case of breakdowns enter travelling time and call out fee.
• Enter sundries and consumables.
• Print invoice and ensure it is handed to the Workshop Manager to sign off and ensure order numbers are in place.
• Hand over to administrative assistant.
• Upon final confirmation of payment received issue gate pass to driver.

Qualification & Job Experience:

• Matric / N3 or equivalent.
• Computer Skills.
• SAP/GDS Fusion.
• Strong administrative background.

Key Competencies:

• Good administrative ability.
• Attention to detail.
• Work well under pressure.
• Customer focused.
• Good communication.
• Administration skills.
• Take Initiative.
• Team player.
• Quality orientated.
• Stock control (Warranty).
• Good time management..
• Honesty and Integrity.

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Job Objectives:

• The Security Manager will support the implementation of security programs across VGSA sites
  Ensures compliance with Volvo Group security policies, directives, requirements, and guidelines to ensure consistency across all sites.
• Support VGSA management during the absence of the Regional Security Director.
• Coordinate Loss Prevention activities and secure VG people and assets.
• Report all security matters to the Regional Security Director, Sub-Saharan Africa, and Head of Security APAC & SSA and works closely on all security matters with the Regional Security Director.
• Work diligently on intelligence gathering on potential security threats and evaluate risks that impact the business and people.
• Supports VGSA in Crisis Management.
• Support the Regional Security Director in travel security and response within the region.
• Support in creating awareness of information security among VGSA employees.
• Work closely with all stakeholders to strengthen security governance and security culture.
• Supports Regional Security Director with all security investigations within VGSA The work is primarily performed by, but not limited to;

Site security survey and identification of risks

• Supporting the Regional Security Director in conducting site security surveys/conduct independently as per plan and identifying potential risks at sites proactively.
• Following up on and implementing the recommendations and working with all stakeholders to mitigate risks.

Projects

• Liaise with stakeholders and support all security projects at sites.
• In consultation with the Regional Security Director, facilitate appropriate security investment decisions by advising site management, local VGRE, SD&I and project teams on applicable security requirements for construction, renovation, and production-related project.

Security Systems and Processes

• Evaluate and ensure that security systems and processes are fit for purpose and operational at sites —Perimeter Protection, Access Control, CCTV, Intrusion Detection, Security Lighting, etc.
• Evaluate Security services such as guards, alarm monitoring & response,
• Evaluate access control and material movement and ensure compliance with security procedures.
• Raise security awareness across the organisation via Security training and communication.

Security Services

• Ensure proper governance of security services and deliveries to sites and inform the Regional Security Director.

Crisis Management

• Support the Regional Security Director and VGSA Crisis Management team during a crisis, and provide advice protecting the people, property, and other VG interests.
• Support the Regional Security Director in conducting Crisis management training where needed.

Security Investigations

• Collaborate with and support the Regional Security Director in all security-related investigations in VGSA.

Qualification & Job Experience:

• Accredited qualifications and/or certifications in security management/loss prevention will be advantageous.
• Demonstrated success in delivering effective security risk management programs.
• Subject Matter Expert in physical security, people security, crisis management, and investigations.

Key Competencies:

• Knowledge of Information Security will be advantageous.
• Able and willing to travel to all sites within VGSA as required to support security activities.
• Good analytical, reasoning and communication skills.
• Proficient in the use of MS power point, excel, word and other applications.

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Position Description

• The Main Purpose of the Job is to be  a key-player to deliver the Customer Charter and achieve high customer satisfaction combined with optimized aftermarket profitability. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up”.

Reporting: This position will report to the Team Leader.
Job Objectives

• Customer satisfaction and complaint handling.
• Planning the workshop utilization capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s.
• To assist with the Workshop administration duties.
• To check and maintain maintenance parts store.
• To assist with Health & Safety requirements of the branch.
• To conduct regular checks on Company vehicles as per the company policy.

 Qualifications & Job Experience:

• Grade 12 / N3.
• Administration Diploma (an advantage).
• Customer Management.
• Commercial/ Retail mindset.
• Relating/Negotiating.
• Planning & organization.
• Flexible working hours.
• Product knowledge.
• Technical knowledge.
• 2 year minimum strong administration in a workshop environment.

 Key Competencies:

• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.

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Mission

• As Head of Group Trucks Purchasing South Africa, you will be responsible to manage and drive purchasing related activities on both Automotive and Indirect Products and Services purchasing. You will also lead the operational activities connected to deliveries to local truck plants from QDCF-TSR Standpoint. You will represent GTP in all Country Management forums.

Reporting: This position reports to Head of GTP APAC.
Location:  South Africa – Johannesburg. Expatriation can be considered.
Job Objectives:

• Be a member of the GTP APAC Management Team and actively contribute to the development of the department.
• Develop a strategy and wanted position for GTP South Africa.
• Drive and manage the overall suppliers’ relationship in the Country (including negotiations, Business Review meetings, supplier selections).
• Foster new business models and partnership with suppliers.
• Foster Minority business and secure the target achievements (according to BBBEE initiative).
• Secure cost targets and other Financial KPIs fulfillment.
• Strongly drive Sustainability mindset and initiatives: People, Resources and Climate, with specific focus on accelerating implementation of renewable energy at our sites and on ensuring respect of human rights and right behaviours across the supply chain.
• Foster x-functional collaboration at all organizational levels with stakeholders (Group IT, VGRE, GTO, VTC, GTT, Finance, etc.) and secure needed communication with cross-functional teams.
• Increase local content by developing the supplier base in South Africa.
• Secure suppliers and buyers’ early involvement in project activities.
• Give input to the department yearly business plan.
• Manage purchasing QDCF- TSR deliverables.
• Relentlessly develop the team and foster the “Sharing is Caring” mindset.
• Secure and Manage resources within your area.
• Responsible for the budget & operating expenses.
• Ensure collaboration with the other managers and colleagues in the Strategic Line globally and across APAC.
• Work in accordance with the Volvo processes, the Code of Conduct, and the Volvo Values.
• Sign off Purchasing Agreements in accordance with the authorization directives.
• Ensure that the Sourcing Cases (with all the available data) are ready for Sourcing Committee and/or Sourcing Board.
• Drive digitalization initiatives locally to improve procurement and stakeholders’ efficiency.

Key Competencies & Experience:

• University degree in Engineering/technology and/or Business Administration.
• Demonstrating a high level of competence in each of the Volvo Leadership competencies.
• Communicates challenges and influences a variety of stakeholders effectively including senior leadership.
• Is self-driven, ready, and able to take the initiative, originate action and take full responsibility for the decisions made.
• A strong understanding of business challenges in a global environment. Solid managerial experience working in cross-functional teams and a good overall understanding of the Volvo Group Business.
• Strong experience in Purchasing.
• Knowledgeable in current and future business trends, technology, and markets.
• Face problems and act quickly and directly. Provide direct & actionable feedback.
• Able to handle ambiguity’s and hold things together during tough times.
• Take good decisions in line with internal stakeholders, with risks and opportunities and alternative solutions in mind.
• Strong interpersonal skills, including the ability to network effectively across a diverse organization and to build sustainable relationships across functional and geographical areas.
• Able to build an effective team with a common objective and strong morale and spirit.