Jobs at WNS Global Services

Job Description

• An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.

Employee Induction & On-boarding

• Induction and On-boarding of all new hires.
• Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement

• Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

• Implement & maintain the Company’s 5 People Promises
• Enable and drive reward and recognition
• Drive eNPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-

• Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
• Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
• Personal Development Plans are in place for each team member
• Probation is effectively managed with all new starters
• Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-

• Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention  
• Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:

• Facilitate the resolution of conflict-
• Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
• Manage and reduce absenteeism

Partnership Management:

• Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration

• Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.

  An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.

Employee Induction & On-boarding

• Induction and On-boarding of all new hires.
• Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement

• Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

• Implement & maintain the Company’s 5 People Promises
• Enable and drive reward and recognition
• Drive eNPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-

• Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
• Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
• Personal Development Plans are in place for each team member
• Probation is effectively managed with all new starters
• Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-

• Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention  
• Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:

• Facilitate the resolution of conflict-
• Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
• Manage and reduce absenteeism

Partnership Management:

• Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration

• Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.

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Job Description

• Inbound Call Centre - General Enquiries, dealing with calls and emails from Ampath patients

Qualifications

• Matric
• 12 months Call Center experience in PEP
• Proven Performance Metrics