Jobs Available at Cashbuild

Description:

• Grow sales through constant Customer interaction; costing of building plans and issuing Customers with accurate quotations. Ensuring that all housekeeping and merchandising standards are maintained at all times. Ensuring a cost effective and efficient delivery service.

Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Sales

• Issuing and follow up of quotations in order to generate sales
• Quote process and control Special Orders
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe
• Manage the telephone, answer, and return calls, ensure follow ups are done
• Conduct competitor analysis to ensure competitiveness of the store
• Communicate bulk deposit transfers to Customers
• Promote loyalty programs (VIC and Charge Card Customers)
• Deliveries
• Manage an efficient delivery service and ensuring that the correct rates are charged
• Deliveries dispatched within the required time limit
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer
• Customer Service
• Effective Customer Service Desk Management
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)
• Store Standards
• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms
• People Management
• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)
• Safety (OHSA) Requirements
• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.
• Security Awareness
• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security
• Drive for results
• Achieves set targets and completes work accurately and at the required standard
• Delivers best practice quality/ standards as established in the company
• Makes an effort to follow through on commitments
• Solve Problems
• Identifies problems and seeks root cause
• Resolves problems and escalates issues accordingly
• using relevant information available in own department and operational work environment to resolve problems
• Make Decisions
• Makes decisions within framework of company policies and within set time lines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Plan
• Plans within framework of operationally/department policies and procedures
• Manage Performance
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger "
• Collaborate
• Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
• Able to deal with daily conflict situations effectively
• Communicate
• Demonstrates courtesy and effectiveness when dealing with others in day to day communication in line with company values
• Ensures relevant information is shared with appropriate stakeholders "

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Description:

• To plan, organise, control and coordinate IT projects within the group. Responsible for the direction, coordination, implementation, and completion of projects aligned with company strategy. Ensure that timelines and budgetary constraints are met.

Requirement:

• NQF 4 with minimum 5 years relevant experience in similar position
• Project Management qualification
• Practical and theoretical knowledge of PMBOK (Project Management Body of Knowledge)
• Project environment knowledge

General management knowledge and skills

• Create, Plan, and Implement projects
• Responsible for the management of a project methodology incorporating structures, standards, processes, documentation and reporting
• Manages processes supporting the Project Steering Committee, streamlining communications between project team members and project sponsors
• Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete
• Maintain and update the project management framework and disciplines necessary to support a Project Management Officer (PMO)
• Assist and advise Project Sponsors to the best use of project management disciplines and approaches
• Assist with establishing PMO stakeholder management plan and implementation of the communication framework
• Manage resource allocation for effective project delivery
• Act as a reference point for PMO queries and information
• Plan projects schedules, resource allocation, durations
• Assist sponsors to define scope, quality and deliverable requirements
• Lead project teams
• Ensure that all projects meet scope, time, quality and cost goals
• Implement and manage change when necessary
• Evaluate and assess result of project
• Quality Assurance
• Ensure adherence to quality assurance standards per project
• Reports
• Present project progress reports to stakeholders, as well as problems and solutions
• Identification and resolution of issues
• Build risk and lessons learned register per project
• Define corrective/ mitigating actions based on risk register, with project teams
• Drive all corrective/ mitigating actions to completion
• Project governance
• Define and review project planning and implementation of processes at least annually.
• Ensure familiar with Cashbuild project management processes
• Budget
• Review budgets / periodic forecasts and control project expenses
• Adhere to project budgets
• Customer Service
• Ensure that customer requirements for each project constraints (time, scope, budget, quality) are met to the requirements of the scope document
• Develop positive relationships with Project Sponsors and teams to enable the PMO to provide support including facilitation tracking and reporting on projects
• Track and report on project portfolio performance, providing a comprehensive and prioritized view of all projects
• Lead with Vision
• Establishes a clear and compelling outcomes for area of responsibility
• Develops appropriate action plans in order to achieve established outcomes
• Ensures that employees understand their role towards the achievement of the departments outcomes
• Motivates employees to achieve the established outcomes
• Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
• Provide Direction
• Develops operational plans to enable the achievement of set objectives
• Ensures adherence to policies and procedures within area of responsibility
• Proactively considers internal sources to better develop and implement operational plans to enable the achievement of set objectives
• Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values
• Drive for Results
• Constantly looks for and acts on opportunities to improve department performance
• Works to exceed goals set by others
• Develops stretching goals for self and department, working consistently and tenaciously to meet these
• Implements clear control mechanisms to measure results against department performance objectives
• Identifies barriers to performance and persists in overcoming them
• Assists team members in achieving their goals
• Proactively anticipates and acts on trends and evolving needs
• Think Strategically
• Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
• Prepares contingency plans for identified problems and situations that might occur
• Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
• Takes multiple perspectives into account and evaluates their feasibility, effectiveness and risks
• Raises compliance, ethical or other issues to protect the Organisation’s reputation and obligations
• Solve Problem
• Proactively identifies problems and seeks root cause
• Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
• Develops and implement appropriate action plans breaking complex tasks into manageable parts
• Make Decisions
• Makes decisions within framework of company policies and within set time lines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility
• Implements decisions made in line with agreed processes and policies
• Stands by own beliefs and decisions with self confidence
• Plan
• Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
• Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
• Empower
• Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
• Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
• Delegates to individuals at the appropriate level
• Manage Performanc
• Follows through on commitments made and deliver on them to achieve set objectives and targets
• Takes accountability for own and or subordinates actions and implements corrective action where required
• Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
• Implements and manages appropriate control mechanisms to ensure department objectives are achieved
• Uses appropriate behavioural skills to resolve operational performance problems
• Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
• Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
• Handle Pressure
• Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
• Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
• Calms others who are expressing frustration or anger
• Assists others to deal constructively with difficult situations
• Persists in realising work objectives even in difficult or adverse circumstances
• Innovate
• Generate unique alternatives, options or solutions to problems
• Manage Change
• Manages planned changes that may be brought about as a result of internal and or external circumstances
• Ensures that the department responds to the changing environment and stakeholders needs and expectations"
• Influence
• Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
• Displays appropriate, written presentation and oral communication aligned to audience requirements
• Projects credibility and confidence even when faced with obstacles
• Assert Authority
• Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
• Asserts self during interpersonal situations
• Maintains and projects confidence, even in adverse circumstances
• Makes a positive personal impact that is clear and concise for the audience
• Facilitates open, direct two way communication
• Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
• Collaborate
• Recognises conflict among team members and deal with it effectively
• Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
• Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
• Communicate
• Assesses the needs of audience in order to deliver appropriate message and content
• Applies communication strategies to ensure inputs from role players are discussed and acted upon
• Actively shares information and ideas, and encourages others to share their views and concerns
• Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships