Jobs Available at MIBCO

Duties and Responsibilities

• Routinely conducts inspections by visiting establishments to ensure that the collective agreement is maintained by the establishments in the assigned zones / areas.
• Identifies, advises and assists in correcting contraventions to the collective agreement.   
• Improve communication regarding aspects of the collective agreement to all the establishments to promote healthy industrial relations within assigned zones / areas.
• Ensure that the members’ general awareness of the collective agreements is increased within assigned establishments / areas.
• Enforcement of the collective agreement by way of prescribed legal processes.
• Manages and schedules appointments with establishments in the assigned zones / areas.
• Promotes the benefits and functions of Motor Industry Bargaining Council to members and during inspections

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have good decision making and problem-solving skills
• Must have good analytical skills with attention to detail
• Must have good computation skills, both in mathematical calculations & computer use.
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification.
• Related post-matric labour relations qualification
• At least 2 years’ solid experience within the Labour Relations environment
• Experience in dealing with the bargaining council agreements.
• Previous working experience as a designated agent or labour inspector (advantageous)
• The ability to communicate in English is essential and be able to handle own correspondence.
• In possession of a current valid driver’s license and have at least 2 years’ proven driving experience.
• Successful completion of the Agents’ Examination: Parts I & II will be an advantage
• Computer literacy (Word & Excel)
• Technical experience/knowledge in motor engineering and/or motor vehicle repairs advantageous

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement. 

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Must at all times be diplomatic and assertive with customers/clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks/instructions with excellent attention to detail.
• Good team player

Requirements

Qualifications

• Matric (Grade 12)
• Call Centre / Financial / Administration Certificate or equivalent advantageous
• Knowledge and experience of Funds processing.
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Intermediate computer skills
• Experience within a call centre environment will be advantageous.