Jobs Available at Smollan

Job Summary:

• To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

Key Responsibilities and Deliverables:

• Drive sell out
• Comply with call cycle
• Effective management of returned goods system and follow up on damaged goods collections
• Provide feedback regarding store specific issues
• Communicate and escalate stock issues
• Monitor and communicate pricing in stores, investigating identified discrepancies
• Confirmation of pricing in accordance with promotions
• Communicate and implement sales promotional activity as per client brief
• Training of store sales consultants
• Ensure all store sales consultants are registered on MCS and drive uploads
• Capture required sell out data on HHT
• Effective management of shelf health
• Count stock and determine stock to be merchandised
• Merchandise available stock in line with client brief
• Optimise stock levels, monitor slow/fast sellers and take appropriate action
• Consistent quality checks, respond to poor quality or damaged stock
• Keep area/shelves clean, tidy and uncluttered
• Identify opportunities to cross merchandise and implement
• Communicate and achieve brand objectives
• Management of out of stocks
• Negotiate prime positioning of Samsung products with Store Management
• Effective execution of promotional activity
• Communicate promotional activities to customers
• Negotiate POP material with store owners / managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
• Carry out Blitz activities from time to time when required. This includes:
• Assisting at new store openings
• Build-up of promotional events  and displays as required
• Adhoc promotional activities
• Effective administration
• Reporting on competitor activities
• Promotional feedback reports
• HHT capture compliance
• Compile monthly promotional calendar
• Ensure assets maintained according to company policy
• Customer service and satisfaction
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Key Competencies

• Organisational commitment                                                                                                       
• Teamwork and collaboration                                                                                                      
• Relationship building                                                                                                                     
• Agility                                                                                                                                                   
• Performance and results driven                                                                                                
• Continuous growth & improvement                                                                                       
• Resilience & stress management                                                                                              
• Service Excellence                                                                                                                          
• Analysis & problem solving                                                                                                         
• Sales orientation                                                                                                                             
• Quality and detail excellence                                                                                                     
• Communication                                                                                                                                                                                                                

Requirements

Minimum Qualifications:

• Diploma at NQF level 5, Driver’s license (code 8)

Minimum Experience:  

• 2- 3 years sales experience in Consumer electronics

Knowledge, Skills & Abilities:                  

•  Effective Administration
• Customer Service Skills
• Shelf Management
• Communication Skills (verbal & written)
• Team Management Skills

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Description

• We are looking for a Product Consultant in Midrand to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

• Administration
• In-store Sales and Marketing
• Customer Satisfaction and Service

Customer Experience Management

• Gather feedback and suggestions from customers to continuously improve the service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's

Delivery of Quality Reporting & Insights

• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry
• Matric
• Diploma/NQF level 5
• Sales acumen
• Marketing principle knowledge
• Customer service skills
• Administration skills
• Communication skills (verbal & written)
• Computer literacy – MS office suite