Jobs Available at The Prestige Cosmetics Group

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

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KEY RESPONSIBILITIES

Business Performance

• Conduct thorough analyses of sales data and market trends to create insightful reports on brand and customer performance
• Perform comprehensive quantitative and qualitative analyses to produce detailed brand performance reports
• Work closely with sales and trade marketing teams to optimize and assess campaign effectiveness, using data to inform brand strategy and enhance customer engagement
• Collaborate with sales and trade marketing teams to develop and execute data-driven campaigns, measuring their impact on brand performance and market share
• Utilize tools such as Excel and Power BI to design and implement insightful BI reports, dashboards, and data narratives
• Develop and present feedback decks for brand sales reviews, focusing on the effectiveness of Trade Marketing and Key Account activities, along with any brand metrics agreed upon in brand planning sessions
• Partner with the sales team to provide data analysis that supports the refinement of customer engagement strategies
• Build strong, trust-based relationships with brand partners and customers through consistent sales reviews aligned with brand plans
• Manage and master data efficiently
• Scope and analyse business system requirements
• Incorporate system and enterprise architecture design into requirements analysis and solution design
• Present scoping and analysis findings in solution design and decision-making meetings
• Engage with process owners and end-users to define processes, business rules, and user experience requirements
• Define system-to-system integration processes and specifications
• Drive agile solution delivery through interaction with the team and business users
• Maintain, improve and deliver accurate, high quality information on our platforms
• Monitor data for accuracy and completeness
• Data analysis
• System maintenance (SQL / Power BI/ Other)

Leadership

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance and strive to improve based on these interventions.
• Adhere to the company's values.
• Take personal responsibility for all issues facing the department, work as a team and mentor/coach new employees as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

REQUIREMENTS/QUALIFICATIONS

• High level of computer competency and literacy, including Microsoft Office programs (MS Word and Excel)
• Basic understanding of database/SQL queries and views
• Working knowledge of Power BI or Cognos Analytics would be advantageous
• Bachelor’s Degree or equivalent
• 1 to 3 Years working knowledge in Business Intelligence

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Responsibilities

Customer service

• Respond to all customer contacts (email, live chat, telephone calls, public reviewing sites & WhatsApp) quickly and efficiently
• Provide resolution through thorough investigation with considered and appropriate use of macros
• Deliver calm solutions to diffuse stressful technical situations resulting in exceptional customer satisfaction
• Provide product advice

Process and policy

• Fluent in understanding Arc Stores products, processes and terms and conditions
• Adhering to Arc standard operating procedures (SOPS) and educating the customer accordingly
• o If there has been a business failure, take ownership by ensuring the customer’s needs are met without compromising the business and escalate to your manager in line with company SOPS

Customer loyalty programme

• Proactively advise customers how to move through the loyalty tiers
• Ensure customers can obtain maximum benefit through the Arc Store loyalty program

Continuous improvement

• Identify trends in customer contact and flag problems real time to the respective departments (product, marketing, pricing, DEV etc)
• Make recommendations to improve system or process that would ultimately enhance the customer experience and reduce inbound customer contact

Key Performance indicators

• Customer Satisfaction (CSAT): 90%
• Full Time Resolution (FTR): 90%
• Service Level Agreement (SLA): 90/10 (90%)
• First Reply Time: (FRT) in hours: 2 Hrs
• We are excited if you have the following attributes:
• Customer first mindset
• Tech savvy
• Proactive problem-solving
• Ecommerce retail knowledge
• Effective communication skills, both written and verbal
• Attention to detail

Minimum Requirements

• At least 2 years relevant experience
• Own transport
• Able to work shifts including weekends
• Fluent in English – excellent written and verbal skills
• Customer-centric
• Detail oriented
• Process oriented
• Great at planning and organising
• Excellent problem-solving skills
• Team player
• Able to adapt and respond to change
• Efficient with MS Suite (Outlook, Word, Excel)