Jobs Available at Trafalgar Property and Financial Services

• The primary role of the Building Manager is to ensure the smooth and effective operation, maintenance, and management of the apartment building, with responsibilities that include but are not limited to:
• Enhancing living conditions, including maintaining high standards of cleanliness and improving the overall presentation and security of the building.
• Optimizing financial performance, ensuring all operations align with the approved budget.
• Coordinating and managing maintenance activities within the building and designated units.
• Acting as the primary point of contact for all residents, fostering and maintaining positive relationships to ensure a harmonious living environment. The Building Manager must manage all resident communications with professionalism and efficiency to promote satisfaction and resolve concerns promptly.
• Project Management, Procurement, Security and overall management of all aspects related to Common Property. 

Key Responsibilities (non-exhaustive) 

Management

• Take full responsibility and accountability for all duties outlined in this role profile.
• Provide management information related to building operations, including maintenance requirements, finance and general operations of the building.
• Oversee and manage the resource allocation and scheduling, performance, discipline, and development of building staff, including cleaning and security personnel and/or service provider.
• Ensure consistent communication, onboarding and off-boarding of residents, particularly during move-ins and move-outs, to facilitate smooth transitions and resolve any issues promptly.
• Work with the Board of Trustees, including setting up meetings, actioning items, developing required reports, etc.
• Manage the Managing Agent including their performance in line with their contract. 

Operational Responsibilities

• Handle daily inquiries and issues related to building maintenance, cleaning, and tenant concerns.
• Prepare and submit maintenance requisitions and reports, including those related to cleaning supplies and services, to the Operations Manager.
• Develop maintenance issue reports when required, including investigation reports occurring between apartments, with identification of which party will be responsible for resolution. 
• Ensure tenants comply with established Body Corporate Rules, and action remedial actions in line with the rules for non-compliance.
• Maintain the building’s cleanliness and security standards, ensuring the cleaning and security teams follow the established site instructions.
• Manage occupancy in line with Body Corporate rules, including identification and investigations on overcrowding, sub-letting, etc. 
• Complete and process maintenance requisitions for required stock, and manage hardware and cleaning stock for building upkeep.
• Identify and recommend opportunities to improve the building’s financial performance.

Developmental Responsibilities

• Contribute to the individual and collective performance of the team, supporting their development and the achievement of operational objectives.
• Actively pursue personal and team development, ensuring continuous improvement in service delivery and resident satisfaction.

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Key Responsibilities:

• Communicate effectively with potential bodies corporate, homeowners’ associations, and external marketing companies to ensure brand visibility and the successful implementation of marketing strategies.
• Conduct meetings with potential bodies corporate and homeowners’ associations, presenting Trafalgar’s offerings and services to boards and owners.
• Secure signed mandates for new business development.
• Demonstrate a thorough understanding of the Sectional Titles Act, The Companies Act, South African Property Law, and Trafalgar’s brand and services.
• Achieve targeted monthly growth.
• Propose new marketing ideas to the Community Scheme Department Manager and the National Sales Manager for approval.
• Actively contribute to Trafalgar Group’s marketing strategies and the Property Management Division’s objectives.

Minimum Requirements:

• Matric
• Additional qualifications in sales and marketing (advantageous)
• Estate agent certification (advantageous)
• Proficiency in MS Office
• Proven sales track record with experience meeting targets
• Meet quarterly targets as outlined.
• Hold a valid driver’s license.
• Conduct outside marketing activities as part of the role.
• Attend meetings after hours as required.

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Duties and Responsibilities:

• Daily management of trust funds and investment funds
• Ensuring that all complexes within the portfolio are insured and premiums are paid on time
• Continuous enhancement of knowledge of SA property laws
• Ensuring that compliant contractors are servicing the complexes and are paid timeously
• Awareness of all transfer of units within the portfolio and management of same
• Facilitating collection procedures and reporting to trustees and debtors and cash management
• Facilitation of staff payroll (HOA and Body Corporate) compliance and payment processes
• Ensuring all complex documents are archived as well as correctly filed within the company database
• Preparation of general meetings in line with the Sectional Title Act and compliance with usage of standard documentation and notices as approved by the company
• Continuous liaison and guidance to trustees and directors in relation to complex matters and financial reporting
• Statutory notice compliance and awareness of quorum requirements relevant to meetings
• Financial management of portfolio of complexes and sign off on complex control schedule as completion of same
• Ensuring compliance of statutory requirements for all complexes
• Accountable of internal audit score and closure of outstanding gaps identified on action log
• Management of support team processes

 Minimum Qualifications required by the position:

• Tertiary qualification graduate (ideally commerce, law, finance, property studies)

 Minimum Experience required by the position:

• Min 5 years’ experience in Property Management, specifically sectional title management and is familiar with the Sectional Titles Act.
• Computer literate (MS Office)
• Effective verbal and written communications skills
• Conflict management skills
• Excellent Project management and time management skills
• Sectional Title Scheme Management Certificate will be advantageous
• NQF level 4 Real Estate qualification would be advantageous
• Must have dedication and an excellent sense of customer service.