NTT Ltd. is a leading, global technology services company. In a constantly evolving world, technology doesn’t stand still. And nor do we. Every wave of change is an opportunity to transform your business today, so you can reshape the outcomes of tomorrow. As a global technology services provider, we help our people, clients, and communities do great...
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Key Responsibilities:
- Manage team and team deliverables.
- People and conflict resolution (including senior stakeholders)
- Understanding, interpreting and presenting of financial, risk, client and other data
- Understand data enough to interrogate accuracy and use data to provide analytics to support business objectives.
- Consolidate, analyze, interpret and provide high quality business intelligence and analysis.
- Support stakeholders with data, insights, query resolution and ad hoc analysis of data.
- Produce targeted reports and presentations that summarize findings and recommendations in order to inform stakeholder decision-making.
- Solve stakeholder needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business-related challenges.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to CIB.
- Understand how to use PowerBi to gather data, for data-story telling.
Academic Qualifications and Certifications:
- Professional Qualifications/Honour’s Degree
- 5+ years' experience in a financial/analytical role within the financial industry
- Data analysis
- Data-story telling
- Presentation creation
- Public speaking
- Excel
- Power BI proficient
- Strategic and analytical mindset
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Key Roles and Responsibilities:
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model.
- requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the portfolio's strategic themes, product roadmap, vision, KPls and metrics, and align requirements accordingly.
- Understand all elements of the program and team backlog and align requirements accordingly.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects.
- Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain.
- Collaborate/co-create process and capability alignment by pairing with the PE and Business Architect.
- Support the team in working on impediments and spikes and enabler epics, enabler stories, and synthesize the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user and support change management commercialization.
- Conduct/participate in Backlog Refinement, prioritization, WSJF, and increment planning and drive.
- Devops and Built-in quality principles.
- Analyse/document data requirements and model data flows through all seven product dimensions on a solution/program level by pairing with BDMs.
- Foster stakeholder relationships and engagement for discovery and delivery, backlog refinement, dependencies, and enterprise delivery up to senior level.
- Conduct system demos and contribute to I&A and offer and implement suggestions for improvement.
- Actively participate and lead program/squad ceremonies by pairing with Scrum Masters, Agile
- Coaches, Product and BITE Owners.
- Drive minimum viable thinking, continuous deployment and integration.
- Ensure early remediation by reducing waste, rework, identify risks, issues.
Knowledge, Skills and Attributes:
- Research methodology.
- BA Body Of Knowledge
- Business writing skills
- Agile Concepts
- Data and Business analysis
- Process Engineering Skills
- Global business analysis Trend
- Business Analysis Discipline
- Techniques and Practices
- Microsoft Office Product
Academic Qualifications and Certifications:
- Advanced Diplomas/National 1st Degrees
- IT qualification, Certificate in BA endorsed by IIBA, Safe Certification
Required Experience:
- 5 - 8 years BA experience, manage multiple IT Projects and exposure to complex projects, business exposure, industry exposure. Guiding others on how to effectively use common techniques. Demonstrate these skilled proficiency descriptors.
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Key Roles and Responsibilities:
- Apply a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governance
- Manage all aspects and stages related to bids, including:
- Initiation and Planning: Lay the groundwork for pursuing bids.
- Content Development: Craft compelling proposals.
- Quality Control: Ensure compliance and professionalism.
- Effective Communication: Keep stakeholders informed.
- Risk Management: Understand and mitigate bid-related risks.
- Resource Management: Allocate bid resources wisely.
- Templates: Develop reusable bid templates.
- Innovation: Create captivating presentations.
- Track Tender Process: Stay organized.
- Tailor Responses: Customize bid documents.
- Never Miss an Opportunity: Monitor bid notifications.
- Ensure that NTT’s risk exposure on all bids is understood, documented, communicated to all stakeholders and appropriately addressed/ mitigated
- Ensure that each bid is subject to the requisite team and management reviews prior to client submission, complying with NTT’s corporate governance
- Manage performance issues and escalations in the interests of ensuring bid progress and the development of a compelling offer
- Review all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals
- Track tender / RFP process and exact record keeping of strategic dates and information to be provided / presented
- Tailor the tender response document according to the chosen strategy, ensuring key messages are included
- Create innovative and striking presentations/materials that will be prominent in a competitive environment, whilst adhering to the NTT’s standards
Knowledge, Skills and Attributes:
- Business and financial acumen
- Good understanding NTT’s business model and key functions and offerings
- Attention to detail and high quality of work
- Ability to utilise key systems and tools related to bids
- Specialist knowledge of all elements that contribute to bids including geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs) and commercial complexity (contractual terms and conditions, pricing models, subcontractors)
- Ability to build and maintain strong working relationships with key stakeholders at all levels of the organisation and across all functions
- Specialist knowledge about the industry including competitors and market trends
- Analytical and research skills
- Verbal and written communication skills
- Negotiations and problem-solving skills
- Ability to be persuasive and apply influencing techniques
- Effective reporting and presentation skills
- High level of drive and ability to work under pressure
- Good understanding of global commerce and business capabilities and policies for global deals
- Ability to build and maintain cross-functional relationships with a variety of stakeholders
- Maintains extensive knowledge of product and service offerings, including new offerings
- Specialist knowledge of project management principles
- Ability to work in an everchanging environment
- Ability to manage concurrent projects and tasks while meeting competing deadlines
- Mastery in Microsoft Word (tables, formatting, fonts, graphics, etc.)
- Advanced in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.)
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Business, Commercial, Business Development, Finance or equivalent
- APMP Foundation (Association for Proposal Management)
- Agile Framework (Scrum), Project Management, Administration
Required Experience:
- Seasoned experience managing, coordinating and implementing the bid process successfully
- Seasoned relevant experience in similar role within a related environment - minimum 3 years' experience in an ICT environment
- Seasoned experience as a consultant or practitioner
- Seasoned experience of working in a commercial role involving a significant amount of client interaction
- Seasoned experience researching and collaborating with subject matter experts to write and edit compelling proposals that are customised to the needs of the client
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Key Roles and Responsibilities:
- Analyse complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- Work across multiple teams to identify and interpret trends and patterns in relevant datasets to locate influences.
- Create forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
- Create specifications for reports and analysis based on business needs and required or available data elements.
- Accountable for contributing to the definition, development, enhancement and tracking of metrics (service levels) and dashboard requirements to deliver results and provide insight and recommendations on trends.
- Work across multiple teams, using advanced data analysis and tools to ensure analytics are valid, meaningful, and provide actionable and comprehensive insights.
- Support the team to help them answer strategic questions, make insightful data-driven business decisions, and properly design new initiatives.
- Contribute technical insight, suggestions, and knowledge to others within the relevant teams.
- Provide support to address and resolve business issues.
- Create relevant reports and present on trends.
- Design and maintain business intelligence reports and analytics.
- Extract and analyze data, statistics, and information from various sources and interpret and produce the relevant reports, summaries, and briefing notes that will be used to inform business decisions.
- Identify the relevant sources of data from which to draw information.
- Understand and agree on the reporting specification format required from the business.
- Work with a variety of internal stakeholders to translate needs into data reports, data insights, and extracts.
- Optimize visual information for easier consumption and actionable metrics.
- Maintain processes for ensuring data accuracy and current relevance and representation.
- Identify process improvements to streamline data collection and report generation.
- Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.
- Ensure that the client receives the required support to implement recommendations and solutions.
Knowledge, Skills and Attributes:
- Analytical, problem-solving, and communication skills
- Seasoned in Excel and BI
- Detail-oriented
- Good ability to collaborate across multiple teams and build sound working relationships
- Listening, communication, interpersonal, and presentation skills
- Good understanding of current data protection and privacy laws
- Passionate about achieving results and statistics
- Good knowledge of statistical concepts
- Good ability to identify trends, business opportunities, etc
- Good awareness of critical business issues and priorities
- Self-directed, highly organized, and able to independently coordinate multiple assignments
Academic Qualifications and Certifications:
- Typically requires related experience with a Bachelor’s or equivalent degree; or extensive experience
- Relevant certifications, ITIL, Powerpoint, ITSM, BI and EXCEL
Required Experience:
- Seasoned experience working in an analytics capacity
- Seasoned experience working with data collection tools and software
- Seasoned experience producing Excel-based reporting
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Key Roles and Responsibilities:
Stakeholder engagement
- Internal: Engage with AMS consultants, other Squad Leads, AMS Squad Managers, Product Manager and Product Owners and other functions, including ones in region/country.
- External: Clients, vendors, strategic partners, OEMs and 3rd party contractors
- Value Chain Linkage
- Application Managed Services
- Client Services
- Managed Services Centre
- Service Transition
Knowledge, Skills and Attributes:
Service level management
- Ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain and improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Works closely with the Client Delivery team to ensure that support offering is designed to meet agreed client commitments.
Performance management
- Manages individuals and groups. Allocates responsibilities and/or packages of work, including supervisory responsibilities. Delegates responsibilities as appropriate. Sets performance targets, and monitors progress against agreed quality and performance criteria. Provides working relationships within the team and with those whom the team interacts with. Provides support and guidance as required, in line with individuals’ abilities. Advises individuals on career paths and encourages pro-active development of skills and capabilities and provides mentoring to support professional development. Provides input into formal processes such as compensation negotiations and disciplinary procedures. Right sizes team from a capacity and capability perspective in order to meet the requirements of the clients serviced by the squad.
Conformance review
- Conducts formal reviews of activities, processes, products or services. Collects, collates and examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Analyses evidence collated and drafts part or all formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment. Ensures that the delivery aligns to the governance and process as agreed with the client and the Client Services team.
Customer service support
- Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels. Specifies, agrees and applies standards. Ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved. Drafts and maintains policy, standards and procedures for the customer service or service desk functions. Ensures that the catalogue of requestable and supported services is complete and current.
Relationship management
- Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance customer and stakeholder relationships.
Work Outputs
Operations management
- The AMS Squad Lead is responsible for the day to day running of an AMS delivery squad(s) in line with the performance established by the business. They ensure maximum quality and the accurate and early response to client operational issues. These individuals run the AMS in alignment to the service management service operations (SMSO) process, delivering promised outcomes to our clients. They ensure that all client documents related to technology, operations manual, etc. are available in a central repository. Responsible for the working environment of the squad with focus on employee experience and creating a high-performance environment of learning, development and teamwork. Collaborate with other Squad Leads around available capacity to ensure optimal resource utilization across AMS.
Service delivery management
- They, along with the Client Delivery team, create and maintain a comprehensive list of client requirements, scope of deliverables, technology and the delivery model. They take responsibility for resource planning and work allocation to meet agreed service levels. They track and monitor performance of all elements of the AMS Squad to drive the achievement of excellent service delivery levels.
Service level management
- The AMS Squad Lead works with the relevant internal teams and stakeholders to establish and generate operational and business reports with keen focus on analytics that help meet or improve client service levels. This includes the perusal and review of client reviews and writing reports on the levels of client service provided. They identify opportunities for continuous service improvement. Where Service Levels are not achieved, the Squad Lead is responsible for implementing corrective actions in order to achieve the committed SLA.
Financial Management
- Works closely with Finance to ensure that the squad is delivering at targeted Gross Profit. Actively seeks opportunities to reduce cost through automation, cost avoidance, right-sizing of team and careful resource planning. Actively seeks opportunities to maximize revenue by identifying opportunities in the clients serviced by the squad.
Academic Qualifications and Certifications:
- General Tertiary qualification
- ITIL foundation certification (V3 or latest)
- Relevant Application certifications
Required Experience:
- 12-14 years’ work experience
- At least 10 years’ experience in management of people, process and technology
- Relevant experience in Application Managed Services
- Good organisational and effective team leadership skills
- Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
- Experience in organisational change management (transformational experience)
- Understands budgets and cost management
- Strong leadership skills including effective time management, prioritisation and delegation of work
- Experience in coaching and mentoring teams on a daily basis
- Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
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Key Roles and Responsibilities:
- Plans, coordinates, and monitors the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery
- Ensures that services are delivered effectively and efficiently by carrying out routine operational tasks
- Ensure the implementation of a services model that meets business needs as required by the relevant clients
- Participates in the design and development of service delivery operations processes and procedures as required by the various assigned projects
- Identifies and documents the system and tool requirements for optimal operations of the relevant offerings or capabilities
- Recommends best practice for the deployment and ongoing operations management and technical support for service contracts
- Understands and interprets business climate and precedent and advises the business on the application to improve company competitiveness
- Ensures that services are aligned to the client’s business requirements
- Ensures that the operational deliverables enable cost effective, client centric delivery that meets the service level agreements
- Monitors the operational effectiveness of support services provided to clients and develops and implements the required improvement plans
- Implements people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas
- Implements a framework to ensure the alignment of business needs and IT provision requirements
- Monitors service delivery performance metrics
- Monitors service delivery channels (human, digital, self-service, automated) and collects performance data
- Conducts formal reviews of activities, processes, products, or services
- Analyses evidence collated and draft’s part or all of formal reports commenting on the conformance found to exist in the reviewed part of an information systems environment
- Participates in developing strategic direction and establish short terms operational goals and targets
- Manages the shift roster and ensures all operations metrics are monitored.
- Ensures shift handover processes are adhered to and managed.
- Manages in shift escalations from clients.
- Dashboards all key Metrics and manages the about to be breached situations.
- Ensures that services are meet the stated service level agreement (SLA) levels.
- Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
Knowledge, Skills and Attributes:
- Ability to interact effectively with a variety of internal and external stakeholders by using their good collaboration and engagement skills
- Business and commercial acumen
- Displays coaching and mentoring skills
- Ability to balance and plan the short-term and long-term actions of the team
- Ability to manage time effectively while setting the tone of the team through modelling and leadership
- Excellent written and verbal communication skills
- Strong customer service focus
- Ability to convert opportunities into solutions
- Ability to work in a fast paced and deadline driven environment
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Experience in developing establishing processes and enforcing adherence to processes policies
- Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc.
- Ability to quickly become proficient in client processes and related systems
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or Business Administration or related
- ITIL certification
- Related Cybersecurity, risk management and data privacy certifications preferred: CompTIA Security+, CISSP, CISM, CISA, and/or CEH
Required Experience:
- Advanced experience in service delivery management position within a large scale (preferably multi-national) technology services environment across a range of services.
- Advanced experience in a service delivery environment including technical and service management exposure
- Advanced experience leading and managing a team
- Advanced experience designing, implementing, and running a service delivery model
- Solid experience working with national and international regulatory compliance frameworks such as NIST, ISO, SOX, EU GDPR, CCPA and PCI DSS
- Solid experience and working knowledge of the following areas of technical expertise: information policy formulation, information security management, business risk management, IT risk assessment and management, IT continuity management, IT governance formulation, and organisational change management, IT financial management and IT audit
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Key Responsibilities:
- Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
- Administers the organization's security tools to gather security logs from environment.
- Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
- Adheres to SOPs and notify stake holders on log flow/log format issues.
- Documents best practices.
- Identifies opportunities to make automations which will help the incident response team.
- Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follow up until incident is resolved.
- Provides service recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors and carriers to expedite diagnosis of errors and problems and to identify a resolution.
Knowledge and Attributes:
- Seasoned working knowledge on implementation and monitoring of security tools/technologies.
- Seasoned knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or related field.
- Relevant level of Networking certifications such as CCNA, CCNP etc. preferred.
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM etc. will be added advantage.
Required Experience:
- Seasoned experience in Security technologies (Cisco ISE.).
- Seasoned experience in technical support to clients.
- Seasoned experience in diagnosis and troubleshooting.
- Seasoned experience providing remote support in Security Technologies.
- Seasoned experience in handling security incidents end to end.
- Knowledge on networking, Linux and security concepts.
- Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Knowledge in security architecture.
- Seasoned experience in Security engineering.
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Key Roles and Responsibilities:
- Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate
- Administer contract data for high value/complexity clients, vendors and/or sub-contractors
- Manage the activation of the contract for servicing as per the Company activation policy
- Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
- Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
- Investigate or correct any identified errors or discrepancies or escalate for resolution
- Keep track of contract renewal dates ensuring they are renewed before expiry
- Escalate details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator
- Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly
- Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
- Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy
- Leads the contract process automation
- Works towards the implementation and ongoing improvement of the contract lifecycle system/processes
- Collaborates with the Data Analytics team on delivery and presentation of KPI related data
- Collaborates with the Finance/Revenue Management team on billing/invoicing matters
- Proposes resolution for streamlining activities and taking part in projects to implement these ideas
Knowledge, Skills and Attributes:
- Meticulous attention to detail together with good organisation skills
- Excellent understanding of business needs and expectations
- Consistently deliver quality service
- Team player who contributes to the success of the teams they engage with
- Excellent client centricity
- Ability to build solid relationships with internal and external stakeholders
- Excellent written and verbal skills
Academic Qualifications and Certifications:
- Completion of a high school diploma and working towards completion of a basic degree is preferable
- Working towards completion of an ITIL certification is preferable
Required Experience:
- Solid work experience
- Solid work experience in a related environment
- Solid related experience gained within a related technology services environment
- Working experience in Service Management
- Exposure to contract Administration/Management
- 2-3 years proven experience
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Key Responsibilities:
- Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- Creates forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
- Creates specifications for reports and analysis based on business needs and required or available data elements.
- Accountable for contributing to the definition, development, enhancement and tracking of metrics and dashboard requirements to deliver results and provide insight and recommendations on trends.
- Works across multiple teams, using data analysis and tools to ensure analytics are valid, meaningful, and provides actionable and comprehensive insights.
- Analyzes data across various platforms, including social media, and present trends and patterns.
- Designs and maintains business intelligence reports and analytics.
- Extracts and analyzes data, statistics, and information from various sources and interpret and produce the relevant reports, summaries, and briefing notes that will be used to inform business decisions.
- Works with a variety of internal stakeholders to translate needs into data reports, data insights, and extracts.
- Optimizes visual information for easier consumption and actionable metrics.
- Maintains processes for ensuring data accuracy and current relevance and representation.
- Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solutions.
- Ensures that the client receives the required support to implement recommendations and solutions.
Knowledge and Attributes:
- Good understanding of data mining principles, predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to identify solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities.
- Excellent analytical, problem-solving, and communication skills.
- Excellent ability to work independently and collaborate across multiple teams and build sound working relationships.
- Excellent understanding of current data protection and privacy laws.
- Passionate about achieving results and statistics.
- Technical expertise and knowledge of statistical concepts.
- Ability to identify trends, business opportunities, etc.
- Excellent awareness of critical business issues and priorities.
- Programming skills with querying languages, SLQ, SAS, etc.
- Good understanding of statistical analysis and reporting packages.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Statistics, Engineering, Computer Science, Computer Engineering or another quantitative field is preferred.
Required Experience:
- Seasoned experience working in an analytics capacity.
- Seasoned experience working with data collection tools and software.
- Seasoned experience working with social media platforms such as LinkedIn, Facebook, etc.
- Seasoned experience producing Excel-based reporting.
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What you'll be doing
We are looking for a Mid-Senior level Full Stack Software Engineer that is strong in Python and on the Front End that:
- Designs, implements and maintains sophisticated and highly reliable systems that support the company’s business processes and operations.
- Develops high-quality production-ready code with ample test coverage to ensure maintainability, stability and durability.
- Works closely with the Development Team to deliver valuable software.
- Mentors, guides, advises and supports more junior developers.
- Works closely with Product Management to refine product requirements.
- Contributes to the evolution of the overall product technical architecture.
- Owns the quality of software.
- Continuously improves the software development life cycle and software engineering best practices.
- Gives 3rd level product support.
Personal skills such as:
- Autonomy, sense of ownership and urgency.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Excellent learning ability.
- Good organization and prioritization.
- Great communication.
- Customer orientation.
- Being a team player.
- Empathy.
Technical skills such as:
- Broad understanding and experience on the front-end technology stack.
- Broad understanding and experience on back-end technologies, including application servers, databases, etc.
- Experience with commercial software development.
- Solid programming skills, design patterns, etc.
- Identifying commonly occurring problems and creating solutions to solve them.
- Experience building web services APIs (REST/SOAP).
- Understanding of Internet protocols and network technologies.
- Experience of database concepts and implementation.
Adantages:
- Curious or experienced with Microsoft Azure and Amazon Web Services (AWS).
- Wants to work on improving team agility.
- Understands UX
- Enjoys intellectual and technical challenges!
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Key Responsibilities:
- Work as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
- Administration of the NTT Data Inc security tools to gather security logs from environment 4 Life cycle management of the supported security tools/technologies, Break-fix, Patching, Live update
- Adhering to SOPs and notify stake holders on log flow/log format issues
- Document best practices
- Identify opportunities to make automations which will help the incident response team.
- This role involves security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
- Carry out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
- Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
- Investigate causes of incidents and seeks resolution
- Escalate unresolved incidents and follow up until incident is resolved
- Provide service recovery, following resolution of incidents
- Document and close resolved incidents according to agreed procedures
- Investigate and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures
- Maintain knowledge of specific specialisms, provides detailed advice regarding their application
- Ensure efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members
- Log all such incidents in a timely manner with the required level of detail with all the necessary
- Cooperate with all stakeholders including client IT environments, vendors, carriers and NTT colleagues to expedite diagnosis of errors and problems and to identify a resolution
Knowledge and Attributes:
- Advanced working knowledge on implementation and monitoring of security tools/technologies.
- Advanced knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or related field.
- Relevant level of Networking certifications such as CCNA, CCNP etc. preferred.
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM, CCIE etc. will be added advantage.
Required Experience:
- Advanced experience in Security technologies (Cisco ISE.).
- Advanced experience in technical support to clients.
- Advanced experience in diagnosis and troubleshooting.
- Advanced experience providing remote support in Security Technologies.
- Advanced experience in handling security incidents end to end.
- Knowledge on networking, Linux and security concepts.
- Advanced experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools.
- Knowledge on log collection mechanism such as Syslog, Log file, DB API.
- Knowledge in security architecture.
- Advanced experience in Security engineering
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Key Responsibilities:
- Above average computer literacy (Word, Excel, PowerPoint, Visio, and Project)
- Scoping, sizing, and planning all business aspects of a solution and the associated project effort and dependencies
- Defining and tailoring the business/process analysis approach at project life cycle level.
- Experience in facilitating workshops with business users (up to executive level) to gather requirements, generate ideas and validate designs.
- Must have at least 5 years’ experience as a Business Analyst involved with assessing, mapping, and optimizing business processes.
- Must have been involved in the delivery of formal projects implementing business process change that included the application of process automation and document management technologies.
- Knowledge of and experience in applying formal business process modelling or business analysis methodologies
- A deep understanding of the requirement for end-to-end business processes and the issues related to process performance in a traditional organization is essential.
- Experience in applying process modelling standards such as BPMN and ECP
- Experience in projects involving formal Change Management and an understanding of its importance in business process transformation.
- Knowledge of the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage.
- Experience is using Use Cases to specify requirements (Business and System)
- Knowledge of UML in order to collaborate with Systems Analysts and architects in the production of design specifications
- Understanding of data modelling and the ability to perform basic SQL database queries would be an advantage
- Experience within the financial services environment would be an advantage.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Business or related field.
- Project Management certification preferred.
- Six Sigma or Lean or equivalent type certification preferred.
Required Experience:
- Know of and exposure to business process transformation, including process enabling and integrating technologies:
- Business Process Reengineering
- Workflow / Workflow Management / Process automation
- Business Rules Engines (Business Rules Processing)
- Enterprise Content Management
- Enterprise Application Integration
- Presentation technologies
- Business Intelligence, Analytics and Reporting
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Key Roles and Responsibilities:
- Monitors security alerts and events from various sources, investigates potential threats, and escalates incidents as necessary.
- Assists in the implementation and monitoring of security controls, including firewalls, intrusion detection systems, and access controls.
- Performs regular vulnerability assessments, analyses scan results, and assists in prioritising and remediating identified vulnerabilities.
- Supports the incident response team in investigating security incidents, documenting findings, and participating in remediation efforts.
- Assists in ensuring compliance with industry standards (e.g., GDPR, ISO 27001) by conducting assessments and implementing necessary controls.
- Installs security measures and operates software to protect systems and information infrastructure, including firewalls and data encryption programmes
- Documents security breaches and assess the damage they cause
- Works with the security team to perform tests and uncover network vulnerabilities
- Fixes detected vulnerabilities to maintain a high-security standard
- Develops organisational best practices for IT security
- Performs penetration testing
- Upgrades systems to unable security software
- Installs and upgrades antivirus software
- Tests and evaluates new technology
- Assists with the installation of security software and understands information security management
- Researches security enhancements and makes recommendations to management
- Stays abreast of information technology trends and security standards
- Contributes to security awareness initiatives by creating training materials, conducting workshops, and educating employees about best security practices.
- Maintains accurate records of security incidents, assessments, and actions taken for reporting and audit purposes.
- Assists in the management and maintenance of security tools, including antivirus software, encryption tools, and security information and event management (SIEM) systems.
- Participates in risk assessments to identify potential security threats, vulnerabilities, and associated risks to the organisation.
- Collaborates with cross-functional teams, IT, and other teams to ensure security measures are integrated into the organisation's processes and projects.
Knowledge, Skills and Attributes:
- Applies broad expertise and knowledge in highly specialised fields or several related disciplines
- Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways
- Recognised internally as a subject matter expert with the ability to work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
- Focuses on providing thought leadership and works on projects, which requires understanding of wider business
- Excellent communication skills to effectively convey technical information to non-technical stakeholders
- Excellent analytical thinking and problem-solving skills to prevent hacking on a network
- Excellent leadership skills to identify and evaluate potential risks and to develop solutions
- Ability to identify and mitigate network vulnerabilities and explain how to avoid them
- Excellent proficiency in understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts
- Excellent proficiency in understanding of patch management with the ability to deploy patches in a timely manner whilst understanding business impact
- Excellent proficiency with MAC and OS
- Familiarity with security frameworks, standards, and regulations (e.g., NIST, CIS, GDPR)
- Excellent proficiency of understanding in network and system architecture, protocols, and security controls
- Strong analytical skills to analyse security incidents and assess potential risks
- Ability to work both independently and collaboratively in a fast-paced environment
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in information security, cybersecurity, computer science, or related
- Security certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM) are advantageous
- Forti-Siem - NSE5-FSM advantageous
- SC-200: Microsoft Security Operations Analyst advantageous
Required Experience:
- Extended demonstrated experience in information security or cybersecurity, or related roles. Minimum 5 years experience.
- Extended demonstrated experience working in a global IT organisation
- Extended demonstrated experience with computer network penetration testing and techniques
- Extended demonstrated experience with security assessment and vulnerability scanning tools
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Key Responsibilities:
- Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
- Creates forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
- Creates specifications for reports and analysis based on business needs and required or available data elements.
- Accountable for contributing to the definition, development, enhancement and tracking of metrics and dashboard requirements to deliver results and provide insight and recommendations on trends.
- Works across multiple teams, using data analysis and tools to ensure analytics are valid, meaningful, and provides actionable and comprehensive insights.
- Analyzes data across various platforms, including social media, and present trends and patterns.
- Designs and maintains business intelligence reports and analytics.
- Extracts and analyzes data, statistics, and information from various sources and interpret and produce the relevant reports, summaries, and briefing notes that will be used to inform business decisions.
- Works with a variety of internal stakeholders to translate needs into data reports, data insights, and extracts.
- Optimizes visual information for easier consumption and actionable metrics.
- Maintains processes for ensuring data accuracy and current relevance and representation.
- Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solutions.
- Ensures that the client receives the required support to implement recommendations and solutions.
Knowledge and Attributes:
- Good understanding of data mining principles, predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Ability to identify solutions in sprawling data sets and the business mindset to convert insights into strategic opportunities.
- Excellent analytical, problem-solving, and communication skills.
- Excellent ability to work independently and collaborate across multiple teams and build sound working relationships.
- Excellent understanding of current data protection and privacy laws.
- Passionate about achieving results and statistics.
- Technical expertise and knowledge of statistical concepts.
- Ability to identify trends, business opportunities, etc.
- Excellent awareness of critical business issues and priorities.
- Good understanding of statistical analysis and reporting packages.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Statistics, Engineering, Computer Science, Computer Engineering or another quantitative field is preferred.
- ITSM (Service Now)
- Business intelligence software (BI)
- ITIL v4
- Full Microsoft Office suite (Excel, Word, PowerPoint, Outlook, TEAMS)
Required Experience:
- Seasoned experience working in an analytics capacity.
- Seasoned experience working with data collection tools and software.
- Seasoned experience working with Microsoft Office products
- Seasoned experience producing Excel-based and PowerPoint reporting.
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Key Roles and Responsibilities:
- Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings.
- Administers the organization's security tools to gather security logs from environment.
- Lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update.
- Adheres to SOPs and notify stake holders on log flow/log format issues.
- Documents best practices.
- Identifies opportunities to make automations which will help the incident response team.
- Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
Knowledge and Attributes:
- Entry level knowledge on implementation and monitoring of security tools/technologies.
- Entry level knowledge on security architecture, worked across different security technologies.
- Customer service orientated and pro-active thinking.
- Ability to problem solve and is highly driven and self-organized.
- Great attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or related field.
- Relevant level of Networking certifications such as CCNA, etc. preferred.
- Relevant level of Security certifications such as AZ-500, SC-200, Security+, CEH etc. will be added advantage.
Required Experience:
- Entry level experience in Security technologies (Cisco ISE.).
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Security Technologies.
- Entry level experience in handling security incidents end to end.
- Entry level experience in Security engineering.
go to method of application »
Key Responsibilities:
- Above average computer literacy (Word, Excel, PowerPoint, Visio, and Project)
- Scoping, sizing, and planning all business aspects of a solution and the associated project effort and dependencies
- Defining and tailoring the business/process analysis approach at project life cycle level.
- Experience in facilitating workshops with business users (up to executive level) to gather requirements, generate ideas and validate designs.
- Must have at least 5 years’ experience as a Business Analyst involved with assessing, mapping, and optimizing business processes.
- Must have been involved in the delivery of formal projects implementing business process change that included the application of process automation and document management technologies.
- Knowledge of and experience in applying formal business process modelling or business analysis methodologies
- A deep understanding of the requirement for end-to-end business processes and the issues related to process performance in a traditional organization is essential.
- Experience in applying process modelling standards such as BPMN and ECP
- Experience in projects involving formal Change Management and an understanding of its importance in business process transformation.
- Knowledge of the concepts of Enterprise Architecture and a Service-Oriented Architecture (SOA) would be an advantage.
- Experience is using Use Cases to specify requirements (Business and System)
- Knowledge of UML in order to collaborate with Systems Analysts and architects in the production of design specifications
- Understanding of data modelling and the ability to perform basic SQL database queries would be an advantage
- Experience within the financial services environment would be an advantage.
Knowledge and Attributes:
- Developing analytical skills with the ability to dissect complex business processes, identify patterns, and propose improvements.
- Good communication skills to articulate complex process flows to business stakeholders.
- Problem-solving mindset with the ability to identify root causes and develop effective solutions.
- Attention to detail and accuracy in documenting process workflows and procedures.
- Collaboration skills to work effectively with cross-functional teams and stakeholders.
- Adaptability and openness to change, especially in dynamic and evolving environments.
- Developing proficiency in data analysis tools and techniques.
- Project management skills to coordinate and implement process improvement initiatives.
- Ability to work under pressure and meet deadlines.
- Ability to prioritize workload in a fast-paced environment.
- Knowledge of workflow and process control software.
- Developing ability to analyze and understand process mapping as a method of visualizing an ongoing process.
- Knowledge on processes and up and downstream impact of process steps.
- Knowledge of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent in Business or related field.
- Project Management certification preferred.
Required Experience:
- Know of and exposure to business process transformation, including process enabling and integrating technologies:
- Business Process Reengineering
- Workflow / Workflow Management / Process automation
- Business Rules Engines (Business Rules Processing)
- Enterprise Content Management
- Enterprise Application Integration
- Presentation technologies
- Business Intelligence, Analytics and Reporting.
- Minimum of 3-5 Years of Process Engineering experience. With at least 5 years as a Senior Process Engineer.
Method of Application
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