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  • Posted: Jul 10, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Metrofile is the market leader in both physical and digital information and records management in Africa. Services include records storage and management, image processing, backup storage and management, records management software and records management consultancy, business continuity and IT continuity, file plan development, confidential records destruct...
    Read more about this company


    Account Manager

    Minimum Requirements

    • Bachelor’s Degree in Sales/Marketing/Retail Management
    • At least 8 years’ experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment
    • Postgraduate qualification is business administration will be highly advantageous.
    • Account management experience in document management and archival related or similar industry sales will be preferable.
    • Must have business to business (B2B) experience.
    • Must have excellent track record in delivering high level sales presentations.
    • Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets

    Skills, Knowledge & Attributes

    • Relating & Networking
    • Persuading & Influencing
    • Presenting & Communicating Information
    • Learning & Researching
    • Delivering Results & Meeting Customer Expectations
    • Coping with Pressures & Setbacks
    • Achieving Personal Work Goals & Objectives
    • Entrepreneurial & Commercial Thinking
    • Excellent communication and interpersonal skills.
    • Must have a flair and drive for sales.
    • Must be hardworking and solutions driven.
    • Must be a team player.
    • Have business acumen and be able to communicate with senior to top management levels.
    • Be prepared to travel between sites/clients.
    • Must be highly computer literate.
    • Demonstrate excellent organisational skills.
    • Must have experience in tender document preparation.
    • Must have own vehicle and valid driver’s licence.

    Duties and Responsibilities

    • Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
    • Engages with clients on a regular basis to maintain sound relationships.
    • Acts as primary contact between clients and Metrofile for purposes of:
    • negotiating prices within the parameters of the Authority Framework
    • providing customised solutions
    • problem/issue resolution
    • Stays abreast of and informs the General Manager of changing market and competitor trends.
    • Maintains a current and updated database on all clients in own portfolio.
    • Keeps informed of legislative requirements pertaining to document & records management.
    • Ensures effective classification of client information to ensure fast and accurate retrieval.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Compiles and reports on boxes past due on a quarterly basis.
    • Develop Account Plans as agreed with General Manager for the allocated Portfolio to leverage new opportunities and ensure customer retention.
    • Reports sales and service statistics to the General Manager/Sales & Service Manager/ Sector Head on a weekly basis.
    • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Sector Heads within their Portfolios.
    • Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
    • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
    • Ensure that clients’ portfolios data integrity is accurately maintained.
    • Assists with preparing and presenting business proposals to both existing and new potential customers.
    • Maintains close relationships with the Sector Head to capitalise on opportunities identified.
    • Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
    • Deals with, resolves, and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

    go to method of application »

    Retention Centre (Warehouse) Assistant


    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Post Matric Certificate/Diploma in Customer Service/Logistics/Administration. Bachelors Degree preferred.
    • At least 2-3 years’ experience within a retail/logistics/warehousing/ supply chain/processing environment.
    • Excellent command of the English language.
    • Must have excellent communication and interpersonal skills.
    • Demonstrate excellent organisational and administrative skills.
    • Must pay attention to detail.
    • Must be a team player.
    • Must be able to work independently and adhere to deadlines and strict turnaround times.
    • Must have business acumen and be able to communicate at all levels.
    • Must be professional at all times.
    • Must be computer literate.

    Duties and Responsibilities

    KEY RESPONSIBILITIES include the following. Other duties may be assigned.

    • Process Management
    • Picks boxes and files in accordance with picking slips.
    • Locates boxes and files in accordance with location label.
    • Corrects misfiled items and reports anomalies or exceptions to the Operations & Facilities Supervisor.
    • Cleans and tidies Retention Centre for purposes of good housekeeping.
    • Adhere to OHS and Risk regulation as defined by the Company.
    • Actively participate in the OHS and Risk identifying and reporting to Line Management.

    Method of Application

    Use the link(s) below to apply on company website.


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