Jos at Nedbank

Job Purpose

• The purpose of the Head Treasury Management in the Mid Corporate segment is to provide strategic leadership and oversight for the transactional banking functions within the mid-sized corporate banking division of a financial institution, whilst leading the design of this specialist skill in the context of offering overall treasury management solutions to the Mid Corporate client archetype. 

Job Responsibilities

• Lead the development and implementation of a strategic plan for transactional banking solutions in the mid corporate market segment. This would involve identifying market opportunities, assessing competition, and defining the overall direction for the business.
• Overseeing the development of new transactional banking products and services tailored to the needs of mid corporate clients. This includes conducting market research, analyzing customer requirements, and leading product teams to ensure timely delivery of quality offerings.
• Building and managing relationships with mid corporate clients, understanding their banking needs, and providing customized solutions to meet their requirements. This involves regular client engagement, identifying cross-selling opportunities, and ensuring customer satisfaction.
• Tracking the performance of transactional banking solutions in the mid corporate market, analyzing key metrics, and preparing regular reports. This includes monitoring revenue growth, market share, customer retention, and profitability.
• Leading a team of professionals responsible for transactional banking solutions. This includes hiring and training staff, providing performance feedback, setting goals, and promoting a culture of collaboration and innovation.
• Ensuring compliance with regulatory requirements, industry standards, and internal policies. This involves assessing and mitigating risks associated with transactional banking activities, implementing effective controls, and staying updated on relevant regulations.
• Staying informed about market trends, competitive landscape, and emerging technologies in the transactional banking space.
• Continuously lead the exploration of opportunities for innovation, implementing new technologies, and enhancing processes to stay ahead in the market.
• A primary goal is to drive revenue growth within the mid corporate segment by increasing transactional banking-related income. This may involve identifying cross-selling opportunities, optimizing fee structures, and expanding the client base.

Competencies and Skills

• Aligning and Executing Sales Strategy
• Customer Focus
• Decision Making
• Driving for Results
• High Impact Communication

Essential Certification

• FAIS KI

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's degree in Finance, Economics, or related field

Minimum Experience Level

• 7 - 10 years' Banking with a focus on Large Commercial or Mid-Corporate Clients

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Preferably have completed a Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• Must have 2 - 3 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

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Role Purpose
Apply deep HR Domain and change management expertise to contextualise, design and operationalize HR product & service related  change across the business in support of HR’s Book of Work. Product & service related change will involve the design of integrated change solutions and supporting advisory across the following areas at a product  and service level, and may be required to be applied in multiple context (e.g. single / multi stakeholder groups, cluster / cross cluster, internal / external, multi segment workforce applications etc.):

• Product Design
• Process Re-imagination
• Technology Enablement
• Digitalisation
• Service Delivery Model Operationalisation
• People (cross stakeholder)

Behavioural Competencies

• Curiosity in Action
• Innovation
• Connected Decision Making
• Devise Strategy
• Continuous Improvement
• Integrated Planning
• Ignite Passion
• Driving Innovation
• Operational Decision Making