Latest Hospitality Vacancies at Accor Hotel

Job Description

• You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.
• Greet and welcome all guests approaching the restaurant in accordance with the highest standards.
• Handle, Serve guests efficiently, with flair and courteous manner
• To have a thorough understanding and knowledge of all Food & Beverage as well as allergens on items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Being a sales person by upselling Hotel promotions specially in F&B 
• Assist other team members to achieve greatness and cleanliness for the over whole cluster
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• Handling all cashier duties as assigned

Qualifications

• Previous experience in Hotel or Restaurant is an advantage
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

go to method of application »

Responsibilities

• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.
• Ensures check-out rooms are returned in a timely manner.
• Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants
• Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties.
• Train and coach colleagues on expected standards of service
• Conducts daily inspections of guestrooms and floors.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
• Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
• Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant
• Must be able to perform all Room Attendant and House Attendant duties.
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
• Ensures any Health/Safety matters are reported and followed up.
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
• To check any late check outs and non-checked rooms for update before 6pm
• Carry out any reasonable duties not detailed in the scope.

Qualifications

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment
• Proven training skills.
• Experience with Hotel Property Management System, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

go to method of application »

Responsibilities:

• Maintains a presence as requested at hotel / department meetings and committees.
• Always complies with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Handle Guest concerns and react quickly, logging and notifying proper areas to service them.
• Actively participate in daily briefing, daily warm up and department meetings
• Ensures Public Areas Attendance are informed daily about events and other activities that is happening in and around the hotel and office.
• Ensures that the admin offices are cleaned daily.
• Ensure that the gardens are well maintained.
• Train and coach colleagues on expected standards of service.
• Conducts daily inspections of all public areas including the admin building.
• Be knowledgeable on all current guest services and events in the hotel.
• Inspects show rooms, guestrooms on ground floor, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.   
• Reports any damage, special cleaning, change of soft furnishings etc. to Executive Housekeeper or the Assistant Housekeeper during her absence, on any issues in all areas of the hotel.
• Confirm that all daily duties are completed to standard by: Public areas attendants.
• Must be able to perform all housekeeping duties.
• Work with all Housekeeping staff to maintain and improve guest service scores.
• Ensures all guestrooms and public areas have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.
• Ensures any Health/Safety matters are reported and followed up.
• To conduct proper handover with each day Floor Supervisor to keep seamless information flow.
• To check any late and night events and communicate effectively to the late supervisor.
• Carry out any reasonable duties not detailed in the scope.

Qualifications:

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 1 year’s experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Experience with Hotel Property Management System, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work well with limited supervision.

go to method of application »

Job Description

• Carry out day to day management and operational functions on assigned properties.
• Handle all services pertaining to repairs and maintenance
• Negotiate service level Agreements (SLA) with the appropriate service providers (lift services, cleaning, security, air-conditioning, electrical transformers, stand in generators etc.
• Maintain all statutory building compliance with relevant laws and regulations

Qualifications

• Working knowledge of contracts and agreements
• Working knowledge of building maintenance
• Computer proficiency
• Communicating skills
• Negotiating skills
• Customer Service orientation
• Attention to detail
• Hospitality experience required.

go to method of application »

Recruitment and Selection

• Undertake Recruitment and co-ordinate the selection process
• Advertise internally and externally and file copies of advertisement
• Develop and maintain relationship with employment agencies, universities, hotel schools and other recruitment sources
• Maintain recruitment records
• Coordinate Selection Process (Screening and Interviews with relevant parties)
• Conduct reference checking from a minimum of 2 previous employers of the preferred candidate
• Arrange External Background Checks on prospective employees
• Prepare Employee Action Forms (EAF) and Contracts of Employment
• Ensure that Recruitment policies and procedures are adhered to including compliance with Labour Legislation 
• Conduct Exit Interviews to identify trends, retain competent staff and make recommendations where change is necessary
• Assist with the recruitment process on Smart Recruiters 
• Upload relevant vacancies on Accor Careers Platform
• Updating of job descriptions 
• Compiling of Appointment Notices
• Other duties as assigned

Employee Benefits

• Arrange annual staff presentation relating to Fund information and other seminars that would benefit staff well-being
• Arrange annual staff presentation/ personal sessions relating to scheme changes/increases for medical aid
• Other duties as assigned

HR Administration

• Administer timely personnel data updates, including salary, and ensure absolute data integrity
• Employee Personnel files audit
• Overseeing the day-to-day administration of the Talent & Culture office 
• Effective recording and record keeping of recruitment and selection documents 
• Understanding of performance management system
• Responsible for liaising with the IT Department on e-mail accounts for new Heartists as well as the termination and back up of these accounts on resignation/dismissal/transfer
• Follow - up on Performance Review Ratings
• Compilation of information relating to Affirmative Action Plan
• Responsible for the capturing and maintenance of ACCOR INES
• Other duties as assigned

Industrial Relations

• Minutes of Disciplinary Hearings 
• Other duties as assigned

HR Reporting

• Assist with Quarterly Talent Connect report
• Assist with Monthly Metrics Report
• Assist with Monthly Vacation report
• Assist with Annual AA Report
• Other reports as assigned

Other T&C Duties

• Plan and Coordinate Heartist Events
• Oversee the Heartist Canteen with the Culinary Team ensuring the facility is well kept and that food quality is good
• Assist the Talent & Culture Manager Champion Planet 21 Programme
• Assist the Talent & Culture Manager Champion Online Learning Programmes via ACCOR Academy
• Assist with any training interventions

Qualifications

• 3rd Year student that is due to graduate needing to complete 12 months practical learning experience
• Exceptional verbal and written communication skills
• Genuinely passionate about talent management and human resources
• Highly motivated, ambitious, and driven