Latest Job Openings at Rentokil Initial South Africa

KEY WORK OUTPUTS & ACCOUNTABILITIES:

Conduct planned and specific client visits (Quality Assurance checks)

• Monthly QA visits = 20
• Define the service standards that the company and the client expect by completing in field assessments with Supervisors, Branch Managers and CRCs  
• Build relationship by re-exploring customers decisions to buy
• Compile a QA feedback and awareness report on all visits and ensure communication to management and supervisors for action
• Ensure that any corrective actions required from client visits are completed and confirmation given to customer within 48 hours
• Follow up on action plans submitted by branches reporting to management on implementation levels   

Develop the capability of our Organisation and our Colleagues

• Facilitate the Initial Technical Induction Training to all new colleagues (Include issuing and marking of Quizzes and Assignments)
• Facilitate training for specialized technical skills following GAP analyses 
• Facilitate Sales Training
• Create training tools for Initial training library 
• Prepare Product Presentations when new products are introduced and facilitate presentation to all branches 
• Assist when deemed necessary in any Environment, Health and Safety training is required in  the division 
• Ensure that any training needed in the region is documented, planned in collaboration with Branch Manager and Technical Department and that it is reviewed after training is completed
• Monitor training within branches (Include feedback to management)
• Assist in Company Initiatives in delivering operational excellence

H&S 

• Monitoring of branches compliance to company procedures(Include feedback report to management)

TPA and Infield Coaching

• Monitoring of completion and compliance to Divisional expectation (Include feedback report to management)
• Create brand awareness i.e. Organization & participation at GBCSA expo (Include planning, designing & manning the Initial stand)

Assist in Company Initiatives in training and development

• i.e. assist in Route 1 Training Project Programme

Audits / Assessments

• Conduct Service and Health & Safety Audits when deemed necessary

Compile reports

• Monthly and quarterly QA and other reports as deemed necessary

Assist in aligning all branches to correct and standardize service levels

• Technical support in difficult or specialized Installations or Service processes
• Identify sale opportunities
• Identify area of weakness in our service delivery
• Comply with legislations & regulations

Requirements

SKILLS and COMPETENCIES

• Passion for excellence
• Interpersonal skills
• Well-developed leadership qualities 
• Independent
• Self-disciplined / self-managed
• Display initiative / pro-active
• Highly energetic and goal orientated
• Have integrity / reliable
• Well-presented and articulate
• Highly developed communication skills (Written / Verbal / non-verbal)
• Highly developed organisation and planning skills
• High degree of attention to detail
• Good time management skills
• Ability to problem solve / solution driven
• Ability to identify customer needs
• Ability to inspire colleagues

QUALIFICATIONS & EXPERIENCE:

• Driver’s License
• Minimum 5 years’ experience in a Healthcare/Hygiene environment
• Fully Computer Literate (Word, Excel, Power point etc.)
• Experience in training is crucial
• Experience in presenting is crucial
• Experience in Client Relations is beneficial
• Understanding of the company service procedures and policies

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KEY WORK OUTPUTS & ACCOUNTABILITIES

• Train as a pest control or hygiene technician
• Gain on the job operational experience by working as a Pest Control Technician assistant providing quality pest control/management service in line with Standard Operating Procedures,  Safe Work Procedures and Safety, Health & Environment requirements  
• Achieve standards of productivity as set by the company by following routes and service plans
• Ensure the usage of the correct Personal Protective Equipment, APL and pesticide applications
• Attend all internal Sales and Technical training as required
• Complete a national certificate in pest control 
• Attend the Aspiring Sales Consultant Programme
• Gain on the job sales experience by completing, updating and maintaining all required sales administration and reporting systems in compliance to policies and procedures and SHE requirements                                                  
• Locate potential business through research,  prospecting, tele-canvassing, enquiries and cold calling. 
• Undertake needs analysis by conducting thorough survey of client premises
• Focus on client retention through relationship building 
• Identifying cross and up selling opportunities

SKILLS and COMPETENCIES:

• Excellent communication & iT skills
• Proven ability of technical learning and practical application 
• Ability to develop working relationships with customer 
• Determination and motivation to achieve business targets
• Be organised and have the ability to perform well under pressure (resilient) 
• Good numerical, literacy & administrative skills
• Problem solver and solution driven
• Engaged team player attitude

Requirements

QUALIFICATIONS and EXPERIENCE

• Recent Graduate - Biodiversity , Life Sciences, Entomology with some Sales related field of study is preferred 
• Drivers Licence - essential with good ability to drive a vehicle
• Computer literate 
• No previous experience required - a passion for learning and getting involved in the field is essential

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KEY WORK OUTPUTS & ACCOUNTABILITIES

• Ensure that all complaints are managed and closed in accordance with internal business standards and external legislative requirements. (within the 24 SLA)
• Support the complaints handling performance across our business
• Communicating the decision reached the customer in a clear, unbiased and fair manner.
• Identify and communicate any training requirements to Customer Support Team Leader
• Log, update and maintain customer complaints, queries and compliments using the internal ticketing system until closure of each ticket.
• Each ticket needs to be updated and closed with resolution details.
• Update these tickets in regular intervals to meet internal SLAs.
• Analyse and report on ticket data regularly and highlight trends to the business. Use root cause analysis to identify process improvements.
• Escalate service and product complaints to all relevant departments.
• Participate in corrective actions based on root cause analysis, and coordinate tracking and center approval for all complaints
• Review credit requests related to product or service complaints to ensure that they are applied and processed timely.
• Coordinate assigned investigations including drafting of reports for review.
• Research and review the written responses for approval, and determine root causes of complaints.
• Track all communication, problems, and requests from customers, and ensure that they are logged in properly and in a timely manner.
• Perform research work, and troubleshoot issues pertaining to complaints, ensuring that all aspects are properly covered.
• Develop and keep under review best practice guidance for the handling of all complaints.
• Solicit positive Google reviews upon resolution when required.

Requirements

SKILLS & COMPETENCIES

• We’re looking for someone with experience in dealing with customer complaint escalations
• The successful candidate needs to have high standards when it comes to customer interactions.
• Someone that constantly innovates processes to provide the best customer experience. Thisperson needs to be confident in driving change.
• Well spoken, a strong command of the English language and able to build professional rapport quickly
• Customer escalations experience
• You put the customer at the heart of what you do
• Accountable for your KPI’s, performance, actions & morale
• To build and maintain effective relationships with individuals in your team, the department and throughout the business
• Confident with all methods of communication. You are an open listener, articulate and willing to consider the   views of others.
• Comfortable with conflict management
• Negotiation skills

QUALIFICATIONS & EXPERIENCE:

• Matric certificate or equivalent
• Experience in a Contact Centre environment 3-5 years (Customer Service & Administrative Roles)
• Experience in Administration imperative
• Bilingual in English and Afrikaans
• Computer literate – MS Office
• Above average Excel Skills
• Above average numeracy skills

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KEY WORK OUTPUTS & ACCOUNTABILITIES:

• Responsible for incoming and outgoing products and supplies within the business unit.
• Responsible for receiving new stock shipments and loading/packing it orderly in the store room
• To keep track the movement of goods in his charge in order to avoid lost sales and prevent production delays
• Identifying and removal of obsolete equipment/products from for sale or disposal.
• Assist in the compiling of reports on inventory balance, overs/ shortages.
• Maintenance and control of second hand stock
• Issuing and return of daily stock requirements to Service teams.
• Store room is well maintained and in line with Divisional standard

Requirements

SKILLS and COMPETENCIES

• Self-starter, takes initiative 
• Knowledge of Product storage & control 
• Good communication skills with staff and to enable clear communication with suppliers
• Ability to follow  budget requirements
• Good planning and organizational skills 
• Good time management
• Strong numeracy & administration skills

QUALIFICATIONS & EXPERIENCE:

• Matric certificate
• Computer literate – MS Office (Word/Excel and Gmail)
• Tertiary qualification preferred and minimum of 5 years stock/warehousing/inventory control experience