Quality Assurance Expert- Claremont - WC at Rentokil Initial South Africa

KEY WORK OUTPUTS & ACCOUNTABILITIES:

Conduct planned and specific client visits (Quality Assurance checks)

• Monthly QA visits = 20
• Define the service standards that the company and the client expect by completing in field assessments with Supervisors, Branch Managers and CRCs  
• Build relationship by re-exploring customers decisions to buy
• Compile a QA feedback and awareness report on all visits and ensure communication to management and supervisors for action
• Ensure that any corrective actions required from client visits are completed and confirmation given to customer within 48 hours
• Follow up on action plans submitted by branches reporting to management on implementation levels   

Develop the capability of our Organisation and our Colleagues

• Facilitate the Initial Technical Induction Training to all new colleagues (Include issuing and marking of Quizzes and Assignments)
• Facilitate training for specialized technical skills following GAP analyses 
• Facilitate Sales Training
• Create training tools for Initial training library 
• Prepare Product Presentations when new products are introduced and facilitate presentation to all branches 
• Assist when deemed necessary in any Environment, Health and Safety training is required in  the division 
• Ensure that any training needed in the region is documented, planned in collaboration with Branch Manager and Technical Department and that it is reviewed after training is completed
• Monitor training within branches (Include feedback to management)
• Assist in Company Initiatives in delivering operational excellence

H&S 

• Monitoring of branches compliance to company procedures(Include feedback report to management)

TPA and Infield Coaching

• Monitoring of completion and compliance to Divisional expectation (Include feedback report to management)
• Create brand awareness i.e. Organization & participation at GBCSA expo (Include planning, designing & manning the Initial stand)

Assist in Company Initiatives in training and development

• i.e. assist in Route 1 Training Project Programme

Audits / Assessments

• Conduct Service and Health & Safety Audits when deemed necessary

Compile reports

• Monthly and quarterly QA and other reports as deemed necessary

Assist in aligning all branches to correct and standardize service levels

• Technical support in difficult or specialized Installations or Service processes
• Identify sale opportunities
• Identify area of weakness in our service delivery
• Comply with legislations & regulations

Requirements

SKILLS and COMPETENCIES

• Passion for excellence
• Interpersonal skills
• Well-developed leadership qualities 
• Independent
• Self-disciplined / self-managed
• Display initiative / pro-active
• Highly energetic and goal orientated
• Have integrity / reliable
• Well-presented and articulate
• Highly developed communication skills (Written / Verbal / non-verbal)
• Highly developed organisation and planning skills
• High degree of attention to detail
• Good time management skills
• Ability to problem solve / solution driven
• Ability to identify customer needs
• Ability to inspire colleagues

QUALIFICATIONS & EXPERIENCE:

• Driver’s License
• Minimum 5 years’ experience in a Healthcare/Hygiene environment
• Fully Computer Literate (Word, Excel, Power point etc.)
• Experience in training is crucial
• Experience in presenting is crucial
• Experience in Client Relations is beneficial
• Understanding of the company service procedures and policies