Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To actively contribute to the NFP strategy and business objectives, revenue generation and growth, mandate implementation, team development, management and client relationship building to generate sustainable revenue streams for WMSA.
Job Responsibilities
- To mentor, supervise and coach Financial Planners to ensure their growth and development to ensure that they conduct is aligned to the required regulatory and business requirements.
- Identify training courses and career progression for self and team through input and feedback from management and personal observation.
- Ensure all personal and team development plan activities are completed within specified timeframe.
- Building talent pipelines of Financial Planners to ensure growth and managed resource risks.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Ensure compliance with internal processes through developing an understanding of internal procedures.
- Ensure personal and team time management and assist in ensuring effective deal/project management.
- Manage and track individual and team performance according to the set metrics and targets for Financial Planners.
- Supervise and ensure the development of people resources.
- Ensure that all admin related responsibilities are timeously addressed.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit policies.
- BuiId trusted and strong relationships both internally and externally through delivery of good quality workout puts and strong communication skills.
- Ensure provision of timeous resolutions for internal and external stakeholders by addressing specific client and advice related queries.
- Ensure that advice provided on behalf of WMSA is accurate and aligned to legislative and Nedbank requirements.
- Developing and using collaborative relationships to facilitate the accomplishment of work goals.
- Maintain existing client relationships by respecting and assisting in enhancing the relationship.
- Contribute to a culture conducive to the achievement of transformation and development goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate in and support corporate responsibility initiatives for the achievement of business strategy.
Job Responsibilities Continue
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute towards the successful revenue generation through cross selling and pricing solutions by being an active team member and leader.
- Contribute towards the successful implementation of pricing and solutions and ensuring that our advice is correctly and competitively priced.
- Ensure accuracy and validity of client information by interrogating assumptions and commerciality of information provided.
- Maintain competency through keeping up to date with industry trends and legislation.
- Ensure effective time management by managing turnaround times.
- Maintain effective oral and written communication.
- Focus on innovative client solutions and problem solving by showing initiative; creative thinking and drawing from previous experience.
- Build skills and talent pipeline via effective team management across the disciplines to manage all people risks
- Ensuring Regulatory compliance, this includes but not limited to Market conduct, governance and legal.
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications / Honour's Degree
- Relevant RE1 and 5 and Key Individual qualifications (CAT 1) and CFP (or working towards)
Essential Certifications
- Certified Financial Planner (CFP)
- FAIS Qualification Regulatory Examinations 1 Qualification
Minimum Experience Level
- 5-8 years relevant Financial Planning experience.
- 3-5 years managing a team of Financial Planners.
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Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Certificate: Financial Planning
Preferred Certifications
Minimum Experience Level
- Role specific / 1 -5 years experience / exposure in sales
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Job Purpose
- To support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.
Job Responsibilities
- Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
- Manage final transformed data content by complying to prescribed standards for reviewing and publishing.
- Assist/govern population of datamart and metadata repository by complying to standards, systems, processes and procedures.
- Support business units by providing consulting services that delivers data and information relevant to their business.
- Contribute to internal/external information sharing sessions by attending formal and informal meetings.
- Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
- Deliver work according to customer expectations by prioritizing, planning and implementing requirements.
- Utilize resources by adhering to standards, policies and procedures.
- Align and continuously improve set processes by identifying innovation opportunities.
- Identify and mitigate risk by executing within governance.
- Resolve incidents by logging and tracking through correct channels.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Diploma
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Degree in Information Technology or Business Management, Mathematical/Statistics
Preferred Certifications
- Data Management (DAMA) Certification, Certification/formal training in relevant technology
Preferred Experience
- 1-2 years exposure in MS Azure, SSIS, SSAS
Minimum Experience Level
- 8 years relevant experience of which 3-5 years experience is in a data management /business role
- At least 3-5 years experience in either SAS Software (Base or Enterprise Guide) or Microsoft SQL
- Exposure to BI tools
- 1-2 years experience in the application of DAMA principles
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Job Purpose
To build and develop strategic relationships with all business units within Nedbank to create business opportunities for staff banking; in line with the Nedbank business strategy.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure work is consistently completed for planning; progress reviewed and corrective action taken by drawing and reviewing an activity plan.
- Ensure efficient resource utilisation to produce balanced output in terms of quality; cost and business expectations by working within budget.
- Identify and resolve work challenges and problems effectively by constantly engaging and networking with the relevant stakeholders.
- Identify business opportunities within Nedbank divisions by engaging and partnering with relevant stakeholders.
- Build sound professional relationships with all stakeholders through regular communication and feedback sessions.
- Develop trusting / professional internal relationships to smooth the flow of work by engaging and regular feedback.
- Develop collaborative relationships with contractors / consultants / suppliers which meet business needs by regular communication and feedback.
- Manage own operational budget by ensuring that expenditures (like travel and telephone costs; etc.) are within the allocated budget.
- Monitor; track and control operational expenses to ensure that business results are delivered.
- Support the achievement of the business strategy; objectives and values by reviewing Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 5 years experience in a client service role within a banking environment
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Job Purpose
- To grow business by acquiring new property finance clients predominantly in the commercial property market/sector to add value to the Nedbanks private wealth client offering.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Grow and maintain our client base in the commercial property sector through networking with external stakeholders.
- Manage relationships with other business units like Legal and Client Services through communicating with them.
- Grow the lending book through business acquisition by using internal and external channels of communication such as internet and telephone.
- Contribute to business results by charging market related fees on each lending transaction.
- Achieve Nedbank private wealth required risk-adjusted returns on equity through appropriate interest margins and fees raised.
- Manage workflow through preparation of transaction application; credit and legal processes.
- Explore solutions to market challenges by making proposals to internal stakeholders on how to enhance client wealth.
- Manage risk by following due process in the processing of client applications.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of commerce Degree in Property Economics.
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 5 years experience in structured lending in a financial institution
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Job Purpose
- The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.
- GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
Job Responsibilities
Insurance industry
- Deep insurance industry strategic and transformation experience for a minimum of 8 years.
Insurance strategic insights & Client Centricity
- Understand and stay abreast of developments in field of expertise, emerging risks and insurance industry trends (including competitors and digital trends).
- Understand current insurance industry and business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant GIA reporting.
- Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.
Digital Platform & Data Driven Audit
- Apply knowledge of insurance sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide advisory / consulting and insightful reporting.
- Apply practical project management experience gained to large transformation projects ito delivery of strategic intent (including SAFe principles)
Transformational Assurance
- Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion.
- Seek opportunities to improve business processes, models and systems through agile thinking.
- Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
- Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
- Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
- Ensure continuous improvement of the quality of audits through providing professional insights.
- Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
- Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
- Apply professional judgement in all audit interactions.
- Deal with complex verbal and documented information and data in the audit process.
Integrated Risk and Control Environment
- Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.
Impactful Reporting
- Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
- The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.
Business Partner Relationships
- Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
- Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.
Effective Leadership
- Create an environment of teamwork that contributes to Group Internal Audit (GIA);
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BComm, BCompt, BSc (mandatory)
- Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA) (optional)
Type of Exposure
- Strategic insights, consulting and advisory
- Influencing stakeholders to obtain buy-in for concepts and ideas.
- Conducting quality assurance reviews
- Sharing information in different ways to increase stakeholders understanding
- Building and maintaining effective relationships with internal and external stakeholders
- Auditing
- Interacting with diverse people
- Analysing and interpreting qualitative and quantitative data
- Communicating standards to others
- Insurance (mandatory); advantageous wealth, asset management and banking
- Consolidate data from various sources and identify/interpret trends
Minimum Experience Level
- 8+ years strategic and transformation experience (including project management ain accordance with SAFe principles) within 1st, 2nd or 3rd line of assurance or consulting / advisory related services.
- 8+ years in insurance (mandatory) and/or wealth management (advantageous).
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Job Purpose
- The purpose of this role is to facilitate and support the deployment and sustainability of business transformation programmes and initiatives to enable strategic business outcomes.
Job Responsibilities
- Build partnerships with leaders and help foster trust and collaboration in teams.
- Understand business objectives and support leaders in driving key business outcomes in relation to strategic intent and focus.
- Drive the implementation of methodology and key tools to support or enable programmes or initiatives.
- Plan activities and drive execution to support overall programme or initiative deployment.
- Tailor programme-specific content in partnership with leaders where cascading information to teams is required.
- Assess programme- or project-specific performance outcomes by analysing results to draw insights.
- Assist leaders to design action plans to address gaps specific to programme outcomes.
- Assist leaders to create an environment where teams are motivated and engaged.
- Assist leaders to create an environment where teams are encouraged to share knowledge, generate ideas, and solve problems.
- Enable and support leaders to coach teams when gaps are identified during programme- or project implementation.
- Support the sustainability of programmes or initiatives and enable continuous improvement.
Formal Qualification
- Essential: Matric / Grade 12 / National Senior Certificate
- Diploma in Business Administration / Business-related Qualification
- Preferred: Leadership/Management Development Certificate / Diploma
Experience Level
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Job Purpose
- To use advanced data analytics techniques to generate reports that provide value-adding insights for business, strategic and operational risk decision making in Group Procurement to achieve its strategic objectives and gain a competitive advantage.
Job Responsibilities
Risk Analysis:
- Lead the data discovery processes; and collaborate with key stakeholders to consolidate data from different sources.
- Ensure compliance with information technology and data risk management procedures when managing, analysing, and transferring data.
- Use relevant analytics software and techniques to analyse data related to market trends, economic indicators, and regulatory changes to identify potential operational risks.
- Evaluate potential operational risks from data trend analysis and propose mitigation strategies.
- Analyse and model potential operational risk scenarios to assess their impact on Group Procurement’s risk profile and cluster impacts.
- Build and maintain risk business models to support decision making and risk quantification.
- Review enterprise and Group Procurement’s plans and ensure the delivered process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Drive initiatives to enhance risk management processes, systems, and methodologies based on data driven trends and industry best practices.
Job Responsibilities Continue
Operational Risk Reporting:
- Create multifaceted reports in accordance with Group Procurement’s policies/ frameworks; and external reporting requirements, including insights which span operational sub-risk types.
- Provide actionable insights and recommendations based on risk analysis to enhance operational risk management strategies.
- Present reports developed at ad hoc governance committees and regulatory meetings.
- Ensure submission of operational risk-related reports to regulatory bodies, in compliance with applicable laws and regulations
Stakeholder Engagement:
- Build and maintain collaborative relationships with key stakeholders.
- Foster communication and collaboration with the internal team to ensure a comprehensive understanding of risk concerns and priorities.
- Incorporate feedback from stakeholders into reports to enhance the accuracy and relevance of risk analysis.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom Computer Science/ Data Science/ Risk Management or related qualifications
Preferred Certifications
- Financial Risk Manager (FRM), Chartered Financial Analyst (CFA), Certified Risk Management Practitioner (CRMPrac)
Minimum Experience Level
- 3 - 6 relevant years of experience.
- Business analysis and risk management
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Job Purpose
- To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.
Job Responsibilities
- Define the scope and estimations for process initiatives
- Proactively plan process deliverables based on relevant project delivery method
- Work with business stakeholders to prioritise process work
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
- Proactively engage with business on strategic initiatives which require process improvement
- Professionally consult with senior stakeholders across clusters.
- Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
- Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
- Define the process end-to-end view (Operating model)
- Understand process improvement & Enterprise Architecture frameworks
- Understand advanced process measurement (tying value chain processes to corporate performance metrics)
- Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
- Ensure successful implementation of processes by evaluating benefit realisation
- In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
- Understand how change management integrates into the overall transformation initiative
- Develop communication plans that will facilitate the planned changes
- Develop mitigation strategies for cross-organizational impacts for process improvement projects
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used for process automation
- Ability to manage the capture of information in the BPM tools and review models for compliance with standards
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Understand current and emerging technology landscape and how it can be used in the BPM context
- Understand all the regulatory and compliance drivers for the business within their customer domain.
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
- Establish the boundaries and predictions for process-related tasks.
- Anticipate process outcomes based on the appropriate project delivery approach.
- Spot potential enhancements and construct a business case to illustrate the business worth & compute ROI for the CoE
- Develop and implement process enhancement strategies, assuming accountability for individual delivery in terms of excellence, range, and timeline
- Ensure comprehension of process enhancement & Enterprise Architecture frameworks to offer guidance and assistance
- Promote automation wherever feasible by comprehending the application of BPMS and RPA tools for process automation
- Set out Nedbank’s process techniques and practices on process task
- Guide process engineering groups working on various projects
- Establish new BPM process structures
- Offer Process Engineering proficiency to the assigned portfolio
- Conduct process
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Qualifications in the following: Industrial Engineering, Computer Science, Informatics, Information Technology is essential
Essential Certifications
- CBPP, Lean Six Sigma Greenbelt or Black Belt, and BPMN.
- Added advantage – TOGAF, ARIS modeler training, FTI, Post grad diploma
Minimum Experience Level
- 5 Years + experience as a Process Engineering working in an Agile environment
- Modelling- BPMN/EPC/UML
- Process Analysis & Design
- Business Architecture
- ARIS
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Job Purpose
- To effectively lead and optimise the Nedbank Assisted Sales (both HL & MFC) operations performance to ensure the strategic alignment to impairment reduction, improved pace & price to increase recoveries and the realisation of better value outcomes for clients in financial distress.
Job Responsibilities
- Ensure cost reduction and support for cost saving initiatives by ensuring that the operational budgets are managed within targets.
- Reduce bad debts by campaigning NAS and ensuring the disposal of distressed properties via voluntary channels.
- Maximise recoveries by driving robust and intense pricing and sales strategies to increase nedbank and client profitability.
- Reduce bad debts by optimally managing recoveries of outstanding debts due and payable.
- Reduce losses by ensuring that appropriate steps are taken to rehabilitate clients within acceptable policy frameworks in the asset recoveries process.
- Manage costs that accrue through the legal recoveries processes by reviewing, implementing and ensuring alignment with Service Level Agreements.
- Build partnerships with internal and external stakeholders through regular engagement.
- Manage stakeholder relationships by ensuring adherence to policies, Service Level Agreements and Key Performance metrics.
- Drive cross-functional partnerships by ensuring collaboration between the different stakeholders in order to achieve a common goal.
- Build trusting relationships within own department through ongoing and open engagement and communication.
- Support decision making by gathering and analysing various forms and levels of information.
- Act as a trusted adviser and drive book reduction through the alignment of the rehabilitation offering to business policies.
- Maintain and improve professional and ethical reputation within the confines of the legal recovery industry by ensuring competitive litigation practices.
- Manage and maintain operational efficiencies by reviewing and assessing Key Performance metrics.
- Ensure effective development and management of human resources through constant communication and skills development in order to align to changes.
- Implement change management by understanding the change, gaining commitment and communicating it clearly.
- Ensure that support from Group/Retail Divisions is optimised by adhering to internal service level agreements and policies.
- Drive results/efficiency by implementing and monitoring a performance measurement system for all staff.
- Drive and monitor turnaround times by managing exceptions to the recovery process.
- Ensure availability of appropriate skills, resources and intellectual capital in order to meet solution requirements of the Nedbank strategy through succession and capacity planning.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Minimum Experience Level
- 5 years legal recoveries experience with at least 3 years people management
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Job Purpose
- The role facilitates IT releases, processes and executions, including manual and CI/CD release deployments, to ensure value delivery through relevant methodologies. It escalates impediments, manages risks, assures value delivery and drive continues improvement.
- They ensure that new business functionality is delivered while safeguarding the integrity of existing services.
- Their expertise in automating related processes helps streamline deployments and maintain service quality.
Job Responsibilities
- Obtain data inputs to feed into the enterprise release schedule and communicate the future view of planned releases to the relevant stakeholders.
- Identify Conflicts: Monitor and flag potential conflicts related to configuration items and resource allocation.
- Assess Application Health: Evaluate the health state of application to identify any issues that may affect releases.
- Propose Solutions: Suggest new scheduled dates to resolve conflicts or address poor application health before proceeding with new feature releases.
- Unblock Issues: Facilitate resolution of identified issues to ensure smooth and stable production releases.
- Manage releases across multiple application platforms, both on-premises and in the cloud.
- Monitoring and analyse software code movement through various stages of the CI/CD lifecycle and ensure that all releases meet our stringent quality standards measures to deliver value into production.
- Continuously refine and improve release management processes to enhance efficiency.
- Promote the adoption of best practices in release management and automation.
- Ensure teams follow the organisation's established policies and procedures.
- Manage risks and resolve issues that affect release scope, schedule and quality.
- Resolve issues, conflicts and delivery priorities within the components of an implementation from a schedule delivery view.
- Negotiate and seek out solutions to issues that might arise with various stakeholders.
- Attending weekly Squad meetings and working sessions as required to advance the delivery schedule agenda and improve service delivery quality.
- Conduct release readiness, milestone and business go/no-go reviews.
- Assist with the delivery of agile team objectives by removing blockers.
- Provide guidance related to tools and services to help Product Management and Initiative teams manage and deploy releases into production.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Job Responsibilities Continue
- Project and/or program management skills a plus.
- Strong organization and planning skills with an attention to details.
- Attention to technical details with solid understanding of various technologies.
- Some understanding of the business along with a prioritization ability.
- Strong communications skills both verbal and written.
- Strong problem-solving skills, conflict resolution and managing delivery priorities within components.
- Strong meeting skills, ability to lead meetings and negotiate solutions with various parties involved with a release
- Ability to communicate clear and concise status to senior leadership.
- Big picture view with an ability to forecast conflicts and potential issues along with what actions are required to avoid any problems (risk reduction)
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Qualifications - NQF Level
- 5 years Release and Change Management experience
- ServiceNow experience
- Azure DevOps experience
- Experience with Jira, including configuration and report generation.
Preferred Qualification
- ITIL Certification, Bachelor of Technology or related field or relevant work experience
- Minimum 5 years’ experience in Release or Change Management role
Essential Certifications
- ITIL4 Practitioner: Release Manager
- DevOps Foundation
- Leading SAFe
- Azure Foundation
Minimum Experience Level
- 5 years Release or Change Management proven experience
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
go to method of application »
Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications
- Matric
- FAIS Fit & Proper Qualification
- Regulatory Exam for Representatives (RE 5)
Preferred Certifications
- A registered Certified Financial Planner (CFP), or working toward becoming a Certified Financial Planner
Minimum Experience Level
- 1 – 5 years' experience in Financial Planning / Financial Advice / Sales within Financial Services
go to method of application »
Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications
- Matric
- FAIS Fit & Proper Qualification
- Regulatory Exam for Representatives (RE 5)
Preferred Certifications
- A registered Certified Financial Planner (CFP), or working toward becoming a Certified Financial Planner
Minimum Experience Level
- 1 – 5 years' experience in Financial Planning / Financial Advice / Sales within Financial Services
go to method of application »
Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Certificate: Financial Planning
Preferred Certifications
Minimum Experience Level
- Role specific / 1 - 5 years experience / exposure in sales
go to method of application »
Job Purpose
- To provide financial expertise and wealth creation advice to Nedbank clients in order to make Nedbank the great place to bank.
Job Responsibilities
- Analyse clients’ financial statuses to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a bespoke financial plan.
- Examine and suggest financial solutions and strategies for the financial plan (plan for life).
- Assist clients in implementing their plans and carry out financial transactions.
- Review clients’ portfolio's and plans on a regular basis to customize the financial plans according to clients’ changing life or economic circumstances, needs and requirements.
- Maintain updated knowledge of regulations, practices and financial products in order to maintain fit and proper status.
- Demonstrate an understanding of structuring, presenting and reviewing financial plans to individuals and legal entities.
- Displays knowledge of approved products and services and be able to continuously up-skill oneself on product and industry development.
- Understand the appropriate rules and regulations of the industry and the bank and the application thereof, maintaining full compliance.
- Building a sustainable and profitable practice.
- Participate and attend all business engagements to build and strengthen relationships.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
- Certificate: Financial Planning
Preferred Certifications
Minimum Experience Level
- Role specific / 1 - 5 years experience / exposure in sales
go to method of application »
Job Purpose
- To deliver frontline team results through enabling others and manage the process auditing function with the intent to improve the operational performance of the organisation in terms of increased revenues; reduced costs; improved customer service and alignment to best practice; in line with Nedbanks business strategy.
Job Responsibilities
Early Warning reporting and tracking.
- Team to conduct Early warning activities to identify exceptions / anomalies on a daily, weekly and monthly basis for the full portfolio. Relevant stakeholders informed and escalations done when required.
- Perform daily, weekly and monthly checks to identify metadata updates, exceptions and portfolio challenges that need to be resolved. Ensure relevant stakeholders informed and escalations done where required.
- Conduct monthly Programme Executive Portfolio reviews.
- Perform trend analysis to identify organisational blockers, risks and issues to be resolved.
- Track submission and approval of time captured to prevent recoveries being lost.
- RAG reporting completed pre and post snapshot.
Execution Governance and Support
- Provide "fit for purpose" execution governance support, standards to improve the overall health and execution delivery of the portfolio.
- Ensure that governance standards are fit for purpose, changes applied and appropriately communicated.
- Provide pro-active first line project, process, governance support to the portfolio.
- Apply Minimum Critical Deliverable governance to project activations, scope changes, phase moves and project close-outs.
- Execution Governance reporting completed on time such as Execution priority list, SME Movements, Completed projects etc.
- Monthly Actual upload completed on time.
- Monthly Snapshot completed on time.
- Facilitate Project Close-out Retrospectives.
Perform fit for purpose - Current Audit scope:
- Project documentation stored in SharePoint in accordance to MCD requirements.
- Innovation Schedule checks - verified for scope, milestones and critical path.
- Relevant Stakeholders and Portfolio Managers informed / escalated where required.
- Manage and provide evidence requested by GIA, yearly External audit and GT Risk.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor of Commerce: Internal Auditing , Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Project Management certification, SDLC, COBIT, Process, Best Practice Methodoly, ITIL Foundation
Minimum Experience Level
- 7-10 (3000 hrs) years of experience doing a variety of process auditing/ governance work
go to method of application »
Job Purpose
- To ensure executive support for enterprise metadata initiatives. Lead metadata management strategy development. Make recommendations on metadata management tools. Responsible for metadata management awareness throughout the enterprise. Accountable for advocating the value and potential of metadata across the organisation.
- Responsible for establishing the metadata management practice and for building, managing and governing the Nedbank enterprise metadata repository, the Metadata Hub. Defines tasks, roles, responsibilities and processes for supporting and promoting the management of metadata across Nedbank.
- Co-ordinates the activities and resources to ensure that the decision-making processes relating to metadata management is consistent throughout the data management organisation. Responsible for the governance structure supporting metadata programmes, projects and practices. Setting and maintaining frameworks, policies, procedures, standards and guidelines to drive business planning and insights.
- An in-depth understanding of a bank or financial institution’s business is key. This includes comprehending the business processes, its business model, and demonstrating strong organisational acumen. It is essential to have a thorough knowledge of how a bank/financial institution operates, its strategic objectives, and the competitive landscape within which it functions. This understanding will enable effective leadership, better collaboration, and informed decision-making that aligns with Nedbank’s overarching goals.
Job Responsibilities
- Provide a platform to create, read, update and delete the required business, technical and operational metadata according to metadata standards, procedures and guidelines. This includes the generation of detailed business requirements in collaboration with technology enablement to enable metadata services within Nedbank.
- Integration of metadata in the approved metadata tools ensuring metadata standards, procedures and guidelines are adhered to.
- Enhancing metadata services with continuous innovation and analysis throughout Nedbank, this includes research and development.
- Monitor the ongoing assessment of metadata and processes to ensure defects and business process inefficiencies are identified.
- Metadata reporting: Creation and provisioning of reports based on the outcomes of monitoring metadata to ensure all stakeholders are informed.
- Develop and maintain of metadata standards, handbooks and procedures to provide input into the minimum requirements for metadata development and maintenance within the clusters.
- Ensures the ongoing promotion of metadata services, metadata training and change management through the creation of handbooks and manuals, formal training sessions etc. throughout Nedbank.
- Facilitate the resolution of metadata issues, this includes identifying, logging, escalating, root cause analysis and the resolution of metadata issues.
- Ensure that minimum metadata requirements to be met by all clusters are set.
- Be consulted for metadata related input on, and be informed of, any data management services related to metadata management.
- Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
- Contract deliverables, services and pricing with Nedbank clusters and agree transfer pricing allocation to clusters.
- Utilise budget allocation effectively by implementing enhancements to metadata practices and improve efficiencies for the benefit of stakeholders.
- Review Nedbank and Data Analytics Office strategy and plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Obtain enterprise-wide buy-in for developing new and/or enhanced processes that will improve the functioning of business by highlighting benefits in support of the implementation of recommendations.
- Financial management, people and talent management of direct reports and collaboration across division and clusters
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Essential Certifications
- DAMA certified data management professional (CDMP)or Related certification
Minimum Experience Level
- Minimum of 10 years industry experience with at least 5 years in managing diverse cross-functional teams at a senior level.
go to method of application »
Job Purpose
- To have oversight, lead and manage the financial operations for the advice business with regards to costs and expenses, commissions due and payable for planners and practices, referral fees to partners and providers whilst proactively managing and improving the efficiencies in this regard thereby contributing to and monitoring the overall growth in revenue and profitability.
Job Responsibilities
- Work with the Operations teams to deliver effectively on SLA’s, both internal and external providers
- To accurately review the referral fees payable to the various partnership and business writers in line with the agreements
- Implement efficiencies to measure, monitor and track all costs and charges (direct and indirect) to business unit (BU) from within Group
- Minimise financial and reputational risk by ensuring accuracy of processing activities
- Contribute to the planning and budgeting process by providing input to operational forecasts
- Minimise operational costs by managing cost effectively with proactive suggestions to enhance running of the business
- Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
- Reduce revenue leakage by optimising revenue collection processes with regards to clawbacks and recoupment of lapsed and expired commissions
- To assist in accurately costing projects, including weighing up benefits, for BU; and to measure and monitor these benefits
- To provide dashboards, reports, ongoing feedback, and updates with regards to financial health of the BU, including identifying potential revenue and costs leakage
- Understand and meet stakeholder needs by building and maintaining relationships through regular interactions
- Obtain and provide feedback by meeting with internal and external stakeholders
- Highlight risk by reporting exceptions
- Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures
- Ensure accuracy by implementing preventative and corrective activities
- Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems
- Contribute to the overall leadership of the business, by participating in various Manco and Divco meetings
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Essential Qualification
Minimum Experience Level
- 2 - 3 years’ experience in an accounting role in a related financial services industry from an advice perspective
Method of Application
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