We are specialists in prepaid products and the electronic distribution of virtual merchandise. We combine technical innovation with entrepreneurial flair to bring products and services associated with the developed world directly to the doorsteps of people who may be geographically and economically isolated from the mainstream. By so doing, we create jobs...
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Job Purpose
Implements and executes the Talent Management and Talent Acquisition programs. Works with the business to understanding hiring needs, and responsible for tasks including sourcing, assessment, selection, pre-boarding and development of employees.
RESPONSIBILITIES
Vacancy Profiling
- Create recruitment profiles for key existing and new roles
- Engage with hiring managers to clarify the scope of the role, develop a role profile, and create a candidate specification
- Create candidate and recruitment agency briefings to attract high-quality candidates
Recruitment Campaigns
- Create recruitment campaigns to attract high-quality candidates
- Research the characteristics of key candidate target groups
- Develop messaging that is relevant and attractive to candidates and consistent with the employer brand and value proposition
- Identify relevant cost-efficient media, social media, or other channels
Screen Candidate Applications
- Carry out online research and telephone (Skype/Face to Face) interviews and review submitted portfolios of work to validate applications for specialist roles and to screen out those that do not meet key criteria
- Submit a shortlist of candidates that meet the inherent job requirements, to the hiring manager and HC Business Partner
Employee Pre-boarding
- Manage the delivery of pre-boarding processes
- Ensure accurate and timely completion of all administration processes
- Provide support and guidance to line managers and new joiners throughout the process
- Propose improvements to procedures
Manage Assessments and Selection
- Contribute to the creation of assessments
- Tailor pre-existing assessment exercises, record assessment observations, and provide appropriate feedback to line management
Future Talent Recruitment
- Contribute to the creation of future talent recruitment campaigns; propose campaign messaging based on analysis of values and aspirations
- Make evidence-based proposals for recruitment channels to use (including career fairs) to build pipeline for Talent Pipeline Develop and maintain a database of potential candidates for management and professional roles using established talent attraction and engagement processes and tools
Interview Process
- Interview candidates and provide feedback into the selection process
- Follow a specified interview framework and/or administer work simulations
- Evaluate/ score evidence against recruitment criteria
Talent Data Management
- Carry out complex talent data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes
- Track vacancies and new engagements
- Source against Employment Equity targets
- Provide monthly reports to hiring managers and HC Business Partners
Information and Business Advice
- Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy
Self-Management
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Requirements
Education
- Undergraduate HR qualification
Experience
- Minimum 5 years progressive experience within Talent Acquisition
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Job Purpose
A Business Intelligence Developer is responsible for collecting, analyzing, and presenting data-driven insights to support informed decision-making within an organization. They work closely with business stakeholders to understand their analytical needs and create reports, dashboards, and visualizations that provide valuable insights into business performance, trends, and opportunities.
Responsibilities:
- Collaborate with business teams to define reporting requirements and key performance indicators (KPIs).
- Design, develop, and maintain interactive dashboards, reports, and visualizations using BI tools (Power BI)
- Extract, transform, and load (ETL) data from various sources to ensure data accuracy and consistency for analysis.
- Analyse and interpret complex data sets to identify trends, patterns, and actionable insights.
- Provide ad-hoc data analysis and reporting to address specific business questions or challenges.
- Monitor data quality, troubleshoot data discrepancies, and ensure data integrity.
- Stay updated with industry best practices and emerging trends in data visualization and BI technologies.
- Collaborate with IT and data engineering teams to optimize data pipelines and infrastructure.
- Translate business requirements into technical specifications for data solutions.
- Maintain the report pipeline with 99% uptime.
- Provide training and support to end-users on how to effectively use BI tools and reports.
Requirements
Education
- Bachelor's degree in a relevant field (such as Business Analytics, Computer Science, Information Systems, or a related discipline).
- Master's degree or relevant professional certifications (e.g., Certified Business Intelligence Professional, Tableau Certification).
Experience
- Previous experience as a BI analyst or in a related role.
- Knowledge of advanced data analysis techniques and statistical methods.
- Familiarity with data modeling and data architecture concepts.
- Experience with big data technologies and tools (e.g., Hadoop, Spark) is a plus.
- Knowledge of scripting languages (e.g., Python, R) for data manipulation and analysis.
- Please note that the specific responsibilities and qualifications for a Business Intelligence Analyst can vary based on the organization's needs, industry, and the complexity of the data analysis required. This description provides a general overview of the role and its typical expectations.
- Strong analytical and data interpretation skills, with attention to detail.
- Highly skilled in Power BI and SSRS, proficient in creating dynamic visualizations and reports.
- Proficient in T-SQL and/or PL/SQL with a strong command of database query languages.
- Thorough understanding of star schema, snowflake, and other data modelling approaches.
- Additional expertise in designing and developing Tabular models would be advantageous.
- Capable of generating comprehensive Source-to-Target mapping documents.
- Proficient in creating Business Requirements Specifications (BRS).
- Adept at producing Entity Relationship Diagrams (ERDs) to visualize data structures.
- Capable of developing compelling business cases to support decision-making.
- Familiarity with ETL tools, including Matillion, SSIS, and Data Factory.
- Familiarity with data warehousing concepts and databases.
- Excellent communication skills to convey complex data insights to non-technical stakeholders.
- Ability to work independently and collaboratively in a cross-functional team environment.
- Understanding of business processes and a willingness to learn about different industries.
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Job Purpose
- Support business and strategic decisions, such as decisions about the future of services and the direction that Jisc takes
- Support conversations with stakeholders, such as government, funding bodies and interest groups which will lead to highlighting areas of possible future work and sector trends
- Enhance external reporting, to both members and funders, by allowing us to provide more detailed and meaningful figures on usage and trends
- Provide timely and accurate information to users in a way that is user-friendly, usable and digestible
- Allow more users across Jisc to find new ways to utilise their data to the benefit of Jisc and its members
RESPONSIBILITIES
Design and Development
- Evaluates internal and external customers’ needs and abilities in order to provide appropriate solutions
- Develops and writes business requirements for the design of solutions/reports
- Identifies and provides input to new technology opportunities that will impact enterprise-wide BI systems
- Advise generally on the potential for data use across the business, and also to make colleagues aware of the limitations of datasets and what decision-making that they can and cannot provide evidence for
- Explores data and discovers patterns, meaningful relationships, anomalies and trends
- Designs “views” and custom reports
- Researches business problems and creates models that help analyze and inform these business problems
- Develops best practices for report/dashboard deployments
- Ensure that integrated data and ETL processes provide correct data which is of value and able to be processed.
- Analysis, design, development, implementation, maintenance and system testing of Information systems.
- Conduct research
Business Analysis
- Develop internal business intelligence reports - including interactive business intelligence reports, strategic management reports and ad hoc reports - on a prioritised basis
- Carry out data modelling and build scenarios to allow decision support
- Performs analyses for a wide range of requests using data in different formats and from various platforms
- Providing regular analysis and interpretation of data and trends to support decision making by the leadership team, including text, graphics and other statistical representations
- Carry out detailed projects and studies, sometimes in collaboration with external consultants
- Work closely with product managers and their team to identify performance
- information that would help them, and to identify opportunities for using data in managing their operations effectively
- Recommends quality metrics and ensures quality metrics are documented and tracked; creates data quality tickets as needed
- Designs and delivers end-user training and training material
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs
- Business Requirements Identification
- Support collection of business requirements using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly
Requirements
Behavioural Competencies
- Manages Complexity
- Optimizes Work Processes
- Ensures Accountability
- Plans and Aligns
- Action Oriented
- Decision Quality
- Business Insight
- Cultivates Innovation
- Nimble Learning
Skills
- Data Collection and Analysis
- Computer Skills
- Action Planning
- Analyze Alternatives and Recommend Solutions
- Assessment
- Business Requirements Analysis
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Planning and Organizing
- Project Quality Management
- Project Risk and Issue Management
- Requirements Elicitation and Facilitation
- Verbal Communication
- Adaptive Mindset
- Analyze Current State/AS-IS State
- Business Case Contribution
- Commercial Acumen
- Compliance Management
- Customer and Market Analysis
- Data Control
- Database Administration
- Define Future State/TO-BE State
- Document and Model User Requirements
- Prioritizing
- Project Change Management
- Project Cost and Budget Management
- Project Estimating
- Project Scope Management
- Project Testing
- Requirements Traceability and Management
- Review and Reporting
- Validate Requirements
- Verify Requirements
Education
Experience
- Experienced practitioner able to work unsupervised (13 months to 3 years)
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Job Purpose
Provides data analysis and segmentation of consumer data to support digital marketing channels and campaigns as well as performance reporting and analysis of the organization's digital marketing channels and campaigns.
RESPONSIBILITIES
External Communications
- Develop and/or deliver a plan for significant aspects of internal and external communications with guidance from senior colleagues.
Digital marketing data provision
- Provide analyzed data for a particular product, service or specialty digital marketing initiative while working within established DMP (Data management platform)and online marketing management systems.
Data Exploration
- Conduct research and select relevant information to enable analysis of key customer segments, themes and trends using primary and secondary data sources and business intelligence tools.
Customer Relationship Management / Account Management
- Engage with and build relationships with relevant decision makers and influencers within the BLT organization and to enable effective two-way flow of information and resolution of issues.
- Collect feedback from identified customers or customer segments, in conjunction with BLT businesses, to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Digital Marketing Plan Execution
- Provide data for digital marketing plan execution
- Provide analysis to monitor performance of digital marketing campaigns.
Insights and Reporting
- Prepare of various data and analytics reports.
Customer Needs/Experience Research
- Support internal and external customer and market research by performing customer and market research and analysis techniques using both internal and external data Management
- Manage and develop information analyst resource(s)
Requirements
Behavioural Competencies
- Plans and Aligns
- Business Insight
- Communicates Effectively
- Customer Focus
- Manages Complexity
- Drives Results
- Optimizes Work Processes
- Tech Savvy
- Builds Networks
Skills
- Action Planning
- Planning and Organizing
- Verbal Communication
- Commercial Acumen
- Customer and Market Analysis
- Data Collection and Analysis
- Computer Skills
- Data Control
- Maintains the Relationship
- Manages Buyer Indifference
- Navigates Customer Challenges
- Reporting
- Strengthens Customer Connections
- Understands the Buying Process
- Marketing Commercialization
Education
- University (First degree)
Experience
- Experience enables job holder to deal with the majority of situations and to advise others (Over 6 years to 10 years)
- Basic experience of coordinating the work of others (2 – 5 years)
- Experience in sourcing, segmenting, analyzing, interpreting and advising using customer related information – (3-6 years)
- Data management for analysis for digital marketing advantageous
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Project Management
- Facilitate the delivery of the BluNova Strategy both in BluNova and relevant business partners.
- Oversee the achievement and risk “blockers” related to product deliveries Partner with management to develop and review lean business cases
- Ensure project governance processes and decisions are applied consistently
- Provide input to budgeting process per project portfolio
- Ensure full adoption of JIRA, Confluence and other designated tools
- Work closely with Infrastructure, Systems Architecture, Product Owners,
- Development Teams, IT Operations Manager and other stakeholders to facilitate delivery and remove impediments
- Assume the Scrum Master role for selected projects to deliver as per requirement
- Enable, support and accelerate the transition from Waterfall to Agile (Scrum, Kanban) or any software development methodology elected by the BluNova team.
- Drive high quality of all project deliverables
- Managing customer expectations for project deliverables
- Managing stakeholder communications
- Implement an effective system of project governance
- Supporting and educating the Business Delivery and IT Operations Manager, especially on grooming and maintaining the product backlog.
Process Management
- Define and manage a well-defined project management process and champion
- ongoing process improvement initiatives to implement best practices for Project Management
- Coaching the team on software development methods and technical and operational practices
- Facilitating key agile ceremonies
- Managing software development methods such as Scrum, SAFe, Kanban, XP, LSD and FDD
- Build competency within the Decisioning and Capabilities teams by developing project metrics
- Provide leadership with meaningful performance metrics and status reports based on JIRA dashboards
- Identify risks proactively, drive timely mitigation, and escalate to management appropriately
Project Planning
- Define project scopes with Business Stakeholders
- Lead project status and working meetings
- Manage risks and issues
- Correct deviations from plans
- Provide input into delivery planning for assigned projects
Leadership
- Assessing the Scrum maturity of the BluNova team
- Coaching the BluNova team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
- Role model behavior and motivate team members in line with the core values
Work collaborations
- Build a culture of respect and understanding within BluNova and the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build co-operation and overcome barriers to information sharing, communication and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions
- Provide the required information to the relevant teams to ensure effective delivery of initiatives
- Strive to ensure deadlines are met and deviations are managed as prescribed by the ways of work
Data Gathering and, Curation
- Understand the breadth of BluNova’s data sets and engage in interactive data exploration and data-driven storytelling to communicate or apply this in business
- Source and motivate for new data and/or features (both within and external to partner companies) that may be required to deliver DaaS or modelling requirements.
- Assess the effectiveness and accuracy of new data sources and ensure that they are appropriate for the BluNova environment.
- Ensure that informative datasets are appropriately served for analytics and BI applications inside and outside of BluNova as required
- Describe and motivate for changes in data requirements for the data engineer and/or data scientist to include in the pipeline.
- Influence the architecture of data structures and feature sets so that they, facilitate diverse and detailed analyses, enable large scale processing, manage data sensitivity and promote future applications of the DaaS environment.
Requirements
Behavioural Competencies
- Plan and align
- Communicate effectively
- Ensure accountability
- Collaborates
- Financial acumen
- Manages complexity
- Resourcefulness
Education
- Post graduate qualification in Project Management (PMP) or related discipline
- Post graduate qualification in Information Technology or related discipline advantageous
Experience
- Minimum of 5+ years of combined project management, scrum master and development work experience required, with at least 3 years using Agile methodologies
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Purpose
Ensuring that clients receive exceptional service while AltBureau’s sales and service goals are supported enhancing our organization’s growth through positive client-to-business engagement. Helping our business prioritise existing customers and bring new clients on board. The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and recommending different product options to clients.
The client services manager should provide timely solutions to clients’ problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies
Responsibilities
- Strive towards the achievement of client service objectives through the contribution of cli service information and strategic plans.
- Support cross functional work areas targeted to resolve issues raised by clients
- Implements process and procedures to improve operational efficiency.
- Onboarding of new clients
- Carrying out after sales service and managing business relationships with existing clients
- Developing strategies for improving customer services
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction.
- Providing technical product information and general assistance regarding client queries
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Dealing with client requests and troubleshooting problems.
Requirements
Behavioural Competencies
- Great people skills
- Excellent active listening and communication skills
- Good personal presentation
- Politeness, tact, professionalism
- Ability to function in a high-pressure environment
Education
- Bachelor of Commerce in related field
Experience
- Minimum of 5 years’ progressive experience within a similar role
- Experience in Client Service or Key Account Management environment essential
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Job Purpose
- Responsible for building the organisations data collection systems and processing pipelines. Oversee infrastructure, tools and frameworks used to support the delivery of end-to-end solutions to business problems through high-performing data infrastructure. Responsible for expanding and optimising the organisations data and data pipeline architecture, whilst optimising data flow and collection to ultimately support data initiatives.
Job Responsibilities
Data
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager
Product
- Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
- Create data tools for analytics and data scientist team members that assist them in building and optimising xxxxxxxxx into an innovative industry leader
- Monitor the existing metrics, analyse data, and lead partnership with other Data and Analytics teams in an effort to identify and implement system and process improvements
- Utilise data to discover tasks that can be automated and identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc
- Developing ETL processes that convert data into formats for consumption
Risk, Regulatory, Prudential and Compliance
- Responsible for executing testing and validation in line with data governance and quality business requirements
People
- Liaise with and collaborate with data analysts, data warehousing engineers, and data scientists in finding and applying best practices within the Data and
- Analytics department as well as defining the business data requirements, which will ensure that the collected data is of high quality and optimal for use across the department and the business at large
- Acts as a subject matter expert from a data perspective and provides input into all decisions relating to data engineering and the use thereof. Provide guidance in terms of setting, governance standards
Requirements
Behavioural Competencies
- Strategy
- Manages Complexity
- Ensures Accountability
- Collaborates
- Plans and Aligns
- Tech Savvy
Education
- Post Graduate Degree: Information Technology
Post Graduate Degree: Information Studies
Masters Degree: Information Technology
Masters Degree: Information Studies
Experience
- IT Architecture
- Data Integrity
- IT Applications
- Data Analysis
- Knowledge Classification
- C++.
- Amazon Web Services.
- Amazon S3.
- Databricks
- Minimum of 3 years’ progressive experience as a Data Engineer
Skills
Important Hard Skills:
- Database systems (SQL and NoSQL)
- Data engineer must know how to manipulate database management systems (DBMS), which is a software
application that provides an interface to databases for information storage and retrieval.
- Data warehousing solutions.
- ETL tools
- ETL (Extract, Transfer, Load)
- Data APIs
- Allows two applications or machines to communicate with each other for a specified task
- Python, Java, R and Scala programming languages
Understanding the basics of distributed systems
Important Soft Skills
- Communication skills
- Interface with machine learning engineers, data analysts, CTOs, and developers
- Collaboration
- Presentation skills
Method of Application
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