Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Purpose:
The purpose if this role is to grow, manage and retain new and current customers to meet the required sales volumes, that contribute to the overall company growth and to deliver superior customer service.
Specific Role Responsibilities
- To ensure that the Brand and Dealership is actively marketed and promoted in the allocated, approved targeted market.
- To penetrate the vehicle market in a well-organized, trained and professional manner.
- To identify new and maintain current customers, to maximize Sale.
- To ensure benchmark customer satisfaction and standards of the Dealer and Manufacturer are are maintained.
- Achieve and exceed targeted sales units and first gross profit.
Qualifications and Experience
- Matric Grade 12 essential.
- Tertiary qualification (Desirable).
- Valid Driver’s license.
- VWSA – Preferably VW Sales certification will be an advantage.
- Premium brand Vehicle Sales - > 1.5 years.
- Proven track record of an average CSI rating above national.
Skills and Personal Attributes
- Networking skills (Essential),
- Negotiation skills (Essential,)
- Planning and organizing (Essential),
- Computer Literacy (Essential),
- Communication skills (written and verbal) (Essential).
- Selling skills (Essential).
- Work more than 9 hrs per day, to be able to exceed targets.
- Ability to cope with rejection.
- Confidence (Essential).
- Self-motivation and ambition (Essential).
- People Orientated (Essential).
- Cultural Diversity (Essential).
- Sound ability to manager conflict (Essential).
- Entrepreneurial thinking.
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Main Purpose:
Reporting to the Dealer Principal, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards.
Specific Role Responsibilities
- Exceed all targets and labour sale objectives through efficient workshop operations.
- Ensure efficient equipment control, assets control and fluent administration processes.
- Ensure the highest level of customer satisfaction and retention.
- Lead and manage service team.
- Create and Leverage Collaborative Partnerships.
- Ensure compliance with the Original Equipment Manufacturer and Motus policies as well as industry guidelines.
- Achieve industry leading standards of customer care, process efficiency and cost control
Qualifications and Experience
- Recognised Motor Trade plus N6 or Technical Diploma.
- Recognised Management Diploma of Certificate.
- Industry related qualification (or working towards).
- OEM Service Manager Qualification will be an advantage.
- Min 10 years’ experience in automotive industry as Service Manager.
- Higher Certificate and / or Advanced National (Vocational) Certificate with NQF Level
Skills and Personal Attributes
Skills and Expertise
- Proven track record in managing people and working on applicable software systems.
- Computer skills, preferably MS work processing and relevant operating systems. Financial-reporting and forecasting skills.
- Motor industry and Workshop management knowledge.
- People management.
- Business, Sales, and Service Process knowledge.
- Professional & Technical Expertise in Vehicle Service & Repair Management.
- Proven track record in managing people.
- Computer skills, preferably MS work processing and applicable operating systems. Financial-reporting and forecasting skills.
Behavioural Competency
- Initiative / Perseverance.
- Adaptability / Decisiveness.
- Interpersonal skills.
- Valuing servicing and Diversity.
- Conflict resolution.
- Customer Focus and Relationships.
- Communication Impact and Influencing.
- Brand Alignment.
- Positive thinking.
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Main purpose.
To formulate tactical strategy and associated delivery plans related to the dealership, ensuring practice integration and operational implementation through the achievement of maximum efficiency and profitability of the dealership and the set objectives.
Specific Role Responsibilities
Generic outputs.
- To develop strategies to drive dealership revenue, profitability and market share in the relevant area.
- Develop and implement people capacity plans in line with delivery, performance objectives and budget, in partnership with specialised areas across the value-chain.
- To achieve and exceed financial targets as per agreed budget.
- Optimally manage and control the cross-functional areas in the dealer.
- To formulate and implement Dealership practices in compliance with legal requirements, MOTUS guidelines.
- To manage assets of a dealership optimally (cash control/flow, liquidity, stock, debtors, creditors, etc).
- To provide effective leadership and people management in order to attract, develop and retain high quality and success orientated dealer staff (DP's key focus is to act as an effective 'manager of managers').
- To ensure customer acquisition and retention via customer focused interventions in the dealership.
- To generate enthusiasm and set an appropriate brand example in line with the franchise standands
- To be informed and up to date regarding competitor intelligence and awareness via proper market analysis
- Track the performance to measure and improve operational efficiency for the dealership
- Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
Qualifications and Experience
Education, Essential Competency Requirement
- B Com / other relevant tertiary business/commercial qualifications (preferable).
- Deciding and Initiating Action.
- Delivering Results and Meeting Customer Expectations.
- Achieving Personal Work Goals and Objectives.
- Leading and Supervising.
- Persuading and influencing.
- Adhering to Principles and Values
- Formulating Strategies and Concepts.
- Planning and organizing.
- Coping with Pressures and Setbacks.
- Analyzing.
- Entrepreneurial and commercial thinking.
Skills and Personal Attributes
- Position Related Skills
- Customer service/orientation skills.
- People Management skills.
- Computer skills.
- Financial Management skills.
Position Experience
- Exposure to various motor industry business disciplines within a customer focused envirenment.
- Motor industry experience > 7 years.
- Dealer operation Management experience ≥3 years.
- Retail, Sales and Service experience
- Marketing related expereince.
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Position Overview
Purpose
- To pick, pack and deliver parts daily to relevant areas, in compliance with agreed standard operating procedures.
- Meet laid-down quality standards regarding packaging, labeling, and outer appearance.
Specific Role Responsibilities
GENERIC JOB OUTPUTS
- Plan and organise own tasks to make sure that performance targets are met and SOP's are adhered to.
- Provide daily feedback on task delivery to inform decision making processes.
- Resolve routine problems and report unresolved issues to ensure problems are addressed timeously.
- Check stock levels based on system generated cycle counts and report any discrepancies to relevant supervisor for actioning.
- Check stock levels based on system generated cycle counts and reports any discrepancies to relevant supervisor for actioning.
- Rebin stock based on system generated movement information to optimise warehouse layout.
- Scan stock and bin parts into allocated areas into the warehouse.
FINANCE
- Execute work activities effectively and efficiently in order to maximise financial performance and profitability.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Deliver work activities according to set standards in order to satisfy internal and external customers.
PEOPLE
- Deliver daily tasks and attend training to improve quality and standard of own work.
- Own and live up to company values.
Qualifications and Experience
Minimum Qualification
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Minimum Experience
- 0 - 1 year experience in a similar environment
Skills and Personal Attributes
Minimum Requirements
- Industry legislative compliance/ knowledge.
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Job Description
- Debtors Sundry Invoicing
- Receipting – Open debtors
- Allocations of debtor accounts
- Reconciliation of Debtors Accounts
- Credit Control
- Liaising with debtors
- Queries
- Filing
- Printing of statements
- Conducting ITC Checks
- Follow-up on payments
Specific Role Responsibilities
Qualifications and Experience
- Post Matric Finance Qualification
- 2-3 years experience in the same or similar role (minimum)
- Drive or Automate experience
- Importer experience
- Skills and Personal Attributes
- Advanced Excel
- Team work
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Position Overview
- The purpose of the position is to assist in providing administrative support to the Administrative Manager.
Specific Role Responsibilities
- Accurate record keeping (Reports)
- Time management, multitasking, and flexibility
- Organizational skills
- Accuracy and attention to detail
- Ability to work well under pressure and navigate multiple deadlines.
- Proactive approach to problem-solving and process improvement
- Ability to work well independently and in collaboration with others
Qualifications and Experience
Minimum Experience
- One year of relevant Administration experience
Minimum Qualification
- Senior Certificate (Grade 12)
Minimum Requirements
- Ability to read and write.
- Microsoft Office [Word, Excel, and Power point]
- Good communication skills to deal with all departments.
- Arithmetical skills
Skills and Personal Attributes
- Good interpersonal communication skills
- Detail orientated
- Organised
- Honest
- Reliable
- Team-player
- Sense of urgency
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Position Overview
- The purpose of the role is to optimise sales opportunities with maximum profitability and customer satisfaction, whilst ensuring sales objectives and targets are met.
Specific Role Responsibilities
Key Tasks:
- Customer and sales management.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Prospect for new customers and maintain existing customer relationships.
- Sell vehicle features and benefits.
- Handle customer questions and overcome objections.
- Professionally handle the vehicle handover to the customer.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Experience Required:
- A minimum of 3 years of retail sales experience in the motor dealership industry is preferred.
- Solid PRE-OWNED vehicle sales background would be of advantage.
- A proven track record of meeting monthly targets and experience in cold calling to develop a client base.
Qualifications Required:
- Senior Certificate (Grade 12)
Other Requirements:
- Valid, unendorsed drivers license
- Computer literate
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
Skills and Personal Attributes
Essential competencies (essential for meeting nearly all job objectives):
- Communication skills in English (read, write & speak)
- Interpersonal ability; working with people, relating to others and networking.
- Listening
- Delivering results
- Customer orientation
- Negotiation
- Persuading and Influencing
- Commercial thinking; keeping up to date with competitor information and market trends; identifies opportunities, and demonstrates financial awareness (i.e. profit, loss, value, costs) related to the role.
- Financial literacy: able to understand relevant financial concepts and do relevant calculations.
- Planning and organising; monitoring own performance against expectations/ targets/ deadlines.
- Digital Dexterity – the ability to understand, adopt and leverage current and emerging digital platforms, social media and relevant technologies to achieve results, and enhance the digitally savvy customer’s expectations and buying experience.
- Learning Agility – an ability to learn, adapt, unlearn, and relearn to keep up with constantly changing conditions.
- Coping with pressure and setbacks; able to work productively in a pressurised environment.
- Initiative and problem solving abilities
Method of Application
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