Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.
Job Responsibilities
- To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
- Improve client service through delivering relevant products and services according to client needs.
- Maintain and build a portfolio of high value, and complex clients.
- Unearth client sales / solution opportunities and execute on these opportunities.
- Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
- Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
- Build and maintain effective professional relationships with high value profile clients through contact management.
- Deliver banking solutions that meet client needs.
- Understand client's business, personal and household needs.
- Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
- Proactively engage clients in a manner that is relevant to their specific circumstances.
- Collaborate with specialists in client engagements to cross sell and create value based solutions.
- Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
- Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
- Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
- Understand the bank's risk and credit policy and manage client expectations accordingly.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Comply with internal standard procedures to facilitate the execution of client requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 3 years' Relationship management experience in the financial sector a must
- 2-3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
Requirements
- NQF Level 5 or Higher in a Financial or Business related field essential
- Matric / Grade 12 / National Senior Certificate
- Post-Grad Degree in Financial/Business Management is preferred
- Drivers license and own reliable vehicle a must.
Technical / Professional Knowledge
-
Microsoft Office
- Interpersonal Skills/ Client Relationship
- Business writing
- Business terms and definitions
- Relevant regulatory knowledge
- Data analysis
- Business Acumen
- Decision-making process
- Principles of financial management
- Governance, Risk and Controls
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Job Purpose
We are looking for a Direct Sales Manager: Card Acquiring, to market Nedbank’s acquiring omni channel products to tier one and tier two clients while meeting specific client needs and requirements. Strict sales targets will need to be achieved to reach and surpass business objectives. Sales and solutioning will be specific to card present and card not present markets. The potential candidate will need to have knowledge and experience on stand-alone, integrated and ecommerce payment solutions as well as understanding Money-In and Money-Out business requirements.
Job Responsibilities
- To acquire new to Nedbank clients while driving sales process from scoping, lead generation, proposing closing and onboarding.
- Network within Nedbank’s established silo’s and product houses to grow Nedbank’s acquiring market share externally.
- Maintain and grow a healthy pipeline of potential clients.
- Cross sell and up sell within Nedbank’s established base.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Listen to clients and stakeholders and ask questions to understand their needs.
- Build relationships with clients and stakeholders by regular contact; being available and getting to know them.
- Resolve client queries by following business procedure and keeping clients informed.
- Educate clients on the product offering by presenting them with the relevant information.
- Market products to new clients and stakeholders by identifying client needs and matching products to the need.
- Achieve daily; weekly and monthly sales targets by following business unit sales strategy.
- Improve performance based on management feedback report by acting on report recommendations.
- Meet requirements of product applications by providing all required documentation.
- Ensure all client details are correct by capturing details correctly at application stage.
- Schedule work according to action plan from manager in order to meet business objectives.
- Complete verification procedure for all applications by following business unit requirements.
- Report daily statistics to managers for consolidation. Use recommendations from managers’ report to improve
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 2 years or more Card Acquiring Sales experience
- Exposure to selling Card Acquiring Solutions to Corporate
- Extensive Cold Calling Experience (Hunter Mentality)
- 2 years or more Relationship Management Experience
Behavioural Competencies
- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
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Job Purpose
The BISO must support the business cluster in the implementation and execution of the cyber resilience risk management framework that includes implementation of cyber risk assessments, strategy, cyber security programme, policies, standards, reporting of all cluster-specific cyber security programme elements and regulatory matters as it relates to cyber security.
Job Responsibilities
- Drive compliance to cybersecurity policies and standards on cluster infrastructure.
- Primary interface between the cluster and CISO office.
- Represent business as a cybersecurity representative on the CyRC.
- Ensure alignment and implementation of CRRMF in clusters.
- Assisting with driving and implementation of the top cyber focus areas within clusters where relevant
- Monitor and oversight of cyber risk within the clusters.
- Guide business in the cyber-related initiatives to ensure the management of the cyber risk profile of the cluster. Assists the cluster in the completion of cyber resilience risk assessments, ensuring that they are understood, captured in the risk management processes, that appropriate controls are embedded in the day-to-day operation, and remediation of non-compliance is documented and addressed.
- Report of all cluster specific cyber resilience program elements.
- Work closely together with all stakeholders with regards to information security.
- Actively executes the cyber resilience programme elements and other information and cybersecurity plans developed by the business.
- Assist the cluster with identification of critical assets from a confidentiality point of view (“crown jewels”) and feeding that back into the business impact analysis and risk management processes.
- Assist the CISO office with conducting cybersecurity assurance examinations on identified Crown Jewels.
- Document and maintain a cybersecurity profile for each cluster environment (to provide an overall picture of the environment, which will support risk-based decisions and cybersecurity related activities at cluster level).
- Work with the business to develop processes and procedures to ensure cybersecurity policies and standards are integrated.
- Manage third party cyber and privacy risk management process for the cluster.
- Assisting with the implementation of the DLP strategy within the clusters
- Assist stakeholders with resolution of identified cyber-related incidents within the clusters.
- Coordinate and assist with cyber awareness and training for the cluster.
- Active involved in cybersecurity assessments and monitor cluster specific cybersecurity concerns.
- Assisting business to manage cyber risk, ensuring that the cluster operate within the cyber-risk appetite of the Bank and management of the threshold breaches where relevant.
Job Responsibilities Continue
Essential Qualifications - NQF Level
Preferred Qualification
Essential Certifications
Minimum Experience Level
- 3 - 5 years in Information Security Experience
- Exposure in Risk Management Monitoring
- Data Reporting Analytics experience
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Job Purpose
- To influence the understanding and thinking of client and consumer behavior through foresight, customer insights and analytics, and enabling business to achieve its objectives by putting client first.
- To operationalize Client Experience strategy and enhance client user experience based on identified gaps in client journeys and voice of client and all TCF requirements with a particular concentration on comprehensive Short-term Insurance. Conduct overlays of voice of client insights with root causes from all data points inclusive of Complaints themes and emerging self-identified issues combined with other research and consumer insights to continuously close identified gabs.
- User Experience design, testing, implementation, and continuous management of operational, tactical, and strategic measurements with a continuous review of experience measurements to ensure best proactive adoption actions and addressing gaps.
- Key stakeholder engagements and collaborative sessions held regularly.
- Identify and co-define the conduct risk elements in client journey.
Job Responsibilities
- Developing and implementing customer experience strategies: Designing and executing strategies and tactics to enhance the overall customer experience. This includes mapping customer journeys, identifying pain points, and implementing improvements to drive customer satisfaction and loyalty.
- Monitoring customer feedback: Collect and analyze customer feedback through various channels, such as surveys, social media, complaints, and customer support interactions; to drive data informed decisions in improving customer experience.
- Managing customer support processes: Support Operations team to ensure timely and effective resolution of customer issues. This includes setting up processes and systems to handle customer inquiries, complaints, and escalations, as well as monitoring and analysing support metrics to identify areas for improvement.
- Collaboration with cross-functional teams: Work closely with marketing, sales and product and operations teams to align customer needs with the organisation's offerings. Advocate for customers' interests throughout the company and help ensure that products, services, and processes are designed with the customer in mind.
- Collaborate with IT and digital teams: Collaborate closely with IT and digital teams to ensure that the company's digital platforms are aligned with customers' needs and expectations. You may be responsible for gathering requirements, overseeing development projects, and testing new digital implementation and initiatives.
- Performance tracking and reporting: You are responsible for analyzing key performance indicators (KPIs) related to customer experience, such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. Regular reporting and sharing insights with stakeholders help in identifying areas of improvement and making data-backed recommendations.
- Keeping up with industry trends: As a CX Manager, you need to stay updated on the latest industry trends and emerging technologies to identify opportunities for innovation and improvement in customer experience. This includes keeping an eye on customer experience best practices, attending industry conferences, and participating in relevant forums and communities.
- Root cause and insights analysis strategy – identify and prioritize customer experience breakdown points based on customer expectations, breakdown severity and business impact using customer measurement feedback.
People Specification
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
You can be a match if you are:
- Adaptable and curious.
- Analyse complex data sets.
- Thrive in a collaborative environment.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
- Preferred Qualification
- Degree, Honours or Masters in Commerce or Business Science
Preferred Certifications
- CX and UX design certifications
Minimum Experience Level
- 5 - 7 years-experience in a client experience function preferably Insurance.
- Significant customer experience strategy development and design.
- Digital product design and development to integrate digital first and user centered design into team behavior and build agile digital product management and development methodologies.
- Customer-centric approach to improving CX – demonstrable experience in using consumer and data insights.
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Job Responsibilities
- Deliver on all targeted product and services as measured through the relevant client management systems and the contribution statement.
- Improve client service through delivering relevant products and services according to client needs.
- Maintain and build a portfolio of high value, and complex clients.
- Unearth client sales / solution opportunities and execute on these opportunities.
- Undertake thorough needs analysis across all client’s spheres of financial influence and ensure clients are entrenched into Nedbank.
- Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
- Build and maintain effective professional relationships with high value profile clients through contact management.
- Deliver payment solutions that meet client needs.
- Build sound and sustainable client relationships and instil trust among clients
- Proactively engage clients in a manner that is relevant to their specific circumstances.
- Collaborate with bankers and specialists in client engagements to cross sell and create value-based solutions.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Facilitate client’s compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
- Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
- Understand the bank's risk and credit policy and manage client expectations accordingly.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Comply with internal standard procedures to facilitate the execution of client requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
Behavioural Competencies
- Customer Focus
- Delivering High-Impact Presentations
- Building partnerships
- High-Impact Communication
- Planning and Organizing
- Sustaining Customer Satisfaction
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Job Responsibilities
Nedbank Goals (EDUCATE and SOLVE):
- Educate clients on the convenience, security and functionality of self-service solutions
- Increase the uptake of Nedbank products and service.
- Educate clients on Transactions and servicing of their accounts.
- Educate clients on digital banking and increase digital activity.
- Facilitate with resolution of client banking related queries.
- Solve client banking needs by offering digital banking solutions.
Nedbank Goals (GROW):
- Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.
- Connect with the informal market community and offer financial solutions and services to meet their banking needs.
- Achieve sales growth targets by seeking opportunities to grow market.
Client Engagement:
- Establish relationships with Individuals and businesses in the community (i.e. spaza shop owners).
- Demonstrate banking to the community as simple, convenient and progressive through trusted digital channels.
- Engage the community where they live, meet, shop, work and travel.
- Participate in community needs discussions to build mutually beneficial banking relationships .
- Ensure great community experiences by acting in the client's best interest; keeping the the client informed and always do and say as promised.
Risk, Operations and Leadership:
- Adhere to Nedbank security, operational and compliance procedures and policies
- Uphold the Nedbank corporate image requirements and standards .
- Give input to support and management teams to enable communities to achieve their financial goals and to ensure a client first mindset in all interactions.
- Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and self-growth.
- Ensure FICA and FAIS requirements are met as required by relevant legislation.
- Complete all relevant training requirements for role and ensure continuous learning as required.
Essential Qualifications - NQF Level
Preferred Qualification
FAIS accredited Qualification (Accounting, Finance, Banking, Business)
Minimum Experience Level
- Must 1 - 2 years Demonstrated community involvement; Client Service, Sales, Relationship Building
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Job Responsibilities
- Ensure an understanding of system requirements and end to end design to produce the detail design
- Ensure understanding of system landscape, standards, legislation and governance to provide effective technical requirements
- Provide asset(grouping) level requirements based on analysis in terms of business and stakeholder requirements
- Understand existing and new technology /domain in detail in order to provide effective designs
- Understand the operational environment and impact of design on the specific environment
- Accountable to analyse and produce detailed Designs as per the requirements received
- Understand existing and required data in order to Support the domain
- Provide input into test plans and cases on a system level
- Provide or Build On Existing System Use Cases(optional) and sequence, Class, System Flow, Activity, Component diagrams
- Produce Designs that Realise the strategic direction / architecture of the organisation to the best of their ability, based on the end to end solutions and technology road map
- Collaborate with the key impacted stakeholders
- Evaluate options for risk alternatives and make recommendations to minimise risk to the organisation
- Identify and develop mitigation plans for dependency and system conflicts
- Conduct impact analysis for system\application enhancements or new Innovation
- Understand, interpret and reviewEnd to End Solution Design
- Ensure the delivery of quality minded designs including input to (EQA review) for quality testing
- Contribute to integration test packs
- Conduct Trouble shooting sessions and assisting developer with queries
- Collaborate effectively with all key project stakeholders
- Update the asset knowledge base (Technical documentation, Lessons learned , training documentation etc.)
- Ensure work product or design enables architect target state fulfilment
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise of systems analysis and design
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self development both by mentoring developers and designers and being mentored
- Contributes to growing\evolving the design discpline to keep abreast with best practices and to enable Nedbanks technology strategy.
Essential Qualifications - NQF Level
Preferred Qualification
Preferred Certification
- Certificate in relevant solution design methodologies where available
Minimum Experience Level
- 5+ year's experience in design
Types of exposures
- "Proven application of creative and innovative skills
- Senior Developer Experience
- Trouble shooting Experience
- Technical leadership
- Operational Experience in Technology/ product
- Credibility in organisation
- Working with various groups to identify alternative solutions to a problem (JAD)
- Managing conflict situations
- Sharing information in different ways to increase stakeholders understanding
- Requirements/ Systems analysis experience
- Architectural thinking
- Senior Developer Experience
- Strong technical acumen on how the technical landscape fits together
- Broad understanding of end to end landscape, specialisation in one or more domains
- Experience in end to end requirements traceability "
Technical / Professional Knowledge
- Agile Estimation and Prioritisation (not specific to Agile) (advanced)
- Data Modelling (advanced)
- Design Patterns (advanced)
- Diagramming and Modelling (advanced)
- IT Application (advanced)
- IT Domain Knowledge (advanced)
- IT Knowledge (advanced)
- Software Quality Assurance (advanced)
- Systems Design (advanced)
- "Trouble Shooting ability (advanced)
- IT Feature / Product / Business Analysis (Advanced)
- Requirements Analysis and Design Definition (Advanced)"
Behavioural Competencies
- Decision Making
- Managing Work
- Quality Orientation
- Building Partnerships
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
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Job Purpose
Manage a team of system support staff responsible to support and maintain the loan management solution built around Loan IQ and to represent the Loan IQ stakeholder community as subject matter experts in the Loan IQ Squad.
Job Responsibilities
- Foster a high-performing, diverse, and engaged Systems Support Team.
- Enhance knowledge of Loan IQ and the wider integrated solution through ongoing training.
- Proactively manage succession planning and talent development within the System Support Team.
- Provide ongoing training, motivate staff, and encourage teamwork.
- Build a trusting relationship with direct reports, mentor and coach, motivate staff, and encourage teamwork
- Guide the System Support Team in providing innovative and practical solutions to stakeholders.
- Optimize technology features, build user knowledge, and ensure accurate data reporting.
- Ensure the System Support Team Proactively manage operational risks, internal/external audits, and adhere to governance processes.
- Guide the System Support Team in conducting acceptance tests for user stories and emphasize automated testing, contribution to efficient planning and prioritization of deliverables.
- Establish and maintain good relationships with stakeholders.
- Collaborate with stakeholders for effective change management and technical solutions.
- Optimize the use of System Support Team supporting systems, drive process improvements, and adopt Agile practices.
- Motivate the team to contribute positively to Nedbank's culture, participate in team events, and foster an inclusive and innovative work environment.
- Embrace Nedbank's vision and values, leading by example.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Advanced Diplomas/National 1st Degrees, preferably B.Com / IT
Preferred Certifications
- Scaled Agile Framework certification
Minimum Experience Level
- 5 - 10 years working experience (Business and/or Information Technology).
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Job Purpose
- To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Job Responsibilities
- Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
- Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
- Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
- Set criteria with regards to the number of accounts that need to be worked on a daily basis.
- Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
- Rehabilitate delinquent accounts and reduce bad debt (risk).
- Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
- Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
- Instruct the branches to remove blocks and holds on savings accounts.
- Instruct the branches to effect reversal of honouring fees and unpaid charges as well as erroneous charges and fees on client's accounts.
- Compliance or adherence to relevant policies, regulations and legislation.
- Adhere to turn around times in terms of reporting to both Management and to Clients.
- Adhere to the collection and escalation prosedures by following agreed standards and rules (e-mail, dress-code, telephone, leave, absenteeism polies).
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management, department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
- Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- 6 months customer service and call centre or retail
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Preferably have completed a Degree in Business or Finance (e.g. BSc Economics, B Com, Certified Associate of the Institute of Bankers)
- Must have a FAIS Accreditation Regulatory Examination Level 1.
Minimum Experience Level
- Must have 2-3 years in a relationship management or banking environment
Method of Application
Use the link(s) below to apply on company website.
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