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Job Description

Review Applications

• Review assessed applications to ensure that the recommended grading is in compliance with the regulation.
• Identify and analyse whether the supporting documentation submitted matches the recommended grade (s) applied for.
• Identify discrepancies where applicable and capture detailed comments of findings on the system.
• Determine that rejection reasons are implemented including communication with the Assessors on any non-compliance.
• Ensure that the Assessors take the necessary action including calling the contractor or sending correspondence for non-compliance and other discrepancies in the application.
• When grading recommendations are overridden, ensure the Assessors take the necessary action to rectify the grading.
• Analyse that the reasons for downgrading or rejecting gradings are valid and in line with grading requirements.
• Inform the Assessors to capture reasons when an application has been rejected.
• Review, investigate and respond to appeals on grading designations and other grading disputes.
• Review applications within prescribed time frame in order to ensure contribution towards the 21 working days turnaround time.
• Escalate complex cases to the Review Supervisor where necessary.

Quality Assurance and Fraud Detection

• Identify opportunities where performance could be improved within the processes and procedures to ensure compliance.
• Identify assessment errors and compile quarterly reports for use by the Regulation Supervisors.
• Provide day to day operational support to Assessors in order to facilitate operational efficiency.
• Conduct investigation in order to identify fraudulent applications when necessary.
• Align internal processes with standard practices through interpretation of the industry activities.
• Evaluate applications and authorise them to form part of the assessment batch.
• Request any other extra information from the Assessors to support the information submitted by the applicant where necessary.
• Ensure all registration documentation is consistent with regulations, policies, processes, procedures.
• Ensure both soft-copy and hard-copy documentation is recorded, filed and stored in line with procedures.

Registration Appeals and Advisory Committee (RAAC) Support

• Coordinate committee activities including sending invitations to the relevant members.
• Prepare the files as authorised to form part of the assessment batch for presentation to the committee.
• Review the files within the prescribed time frame
• Compile a list of the reviewed applications and keep updated electronically.
• Review the saved batch to perform a quality check on a continuous basis within the prescribed time frame.
• Provide information or clarification to the committee members as required.
• Circulate the selected files to the members.
• Follow up on any queries by the Committee.

Stakeholder Liaison

• Provide clear and accurate written and verbal information and advice to applicants for registration, existing registrants, authorised third-parties, professional boards/bodies and related agencies when required.
• Perform a full range of administrative functions associated with registrations in accordance with legislation, standards and guidelines, including handling enquiries and complex correspondence.
• Provide necessary administrative support related to financial transactions associated with application and registration fees when required.
• Ensure a timely and service-oriented approach is taken towards all requests, applications and enquiries received via multiple channels of contact from all stakeholders.

Job Requirements

• National Diploma in Financial/Managerial Accounting or equivalent NQF Level 6 qualification in Financial/Managerial Accounting.
• 2 - 3 years’ experience in Registration Services, verification of documents and/or fraud detection. 

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Key Performance Areas:

• KPA 1: Hardware and Software Management.
• KPA 2: End User Support
• KPA 3: Service Improvement Management
• KPA 4: General Administration (IT Services)

Job Requirements

EDUCATION AND/OR EXPERIENCE

• A minimum of NQF level 6 ICT qualification 
• 2+ years of experience must be in administering Microsoft infrastructure and providing end-user support 
• 2+ years of experience in administration and operations of Microsoft Azure cloud, Office 365, and Messaging (Exchange online, AD & SharePoint)

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KEY PERFORMANCE AREAS

Management of Code of Conduct Investigations: 

• Review and determine if cidb had jurisdiction over cases 
• Conduct preliminary investigations.

Management of Criminal cases Investigations

• Collate evidence and compile preliminary / assessment report.

Management of Section 19 process 

• Draft and issue s19 notice to contractors.

People Management 

• Supervise and mentor Administration Officer: Investigations 
• Ensure timeous submission of monthly and quarterly reports.

Risk Coordination 

•  Assessing and analysing potential risk 
•  Monitor applications, procedures and processes associated with the management of risks by:
•  Providing support, education and training to internal and external stakeholders (e.g., Assessors, SAPS, NPA, Contractors, etc.).

Report Administration

• Assess and conduct a quality check service on Investigating Officer’s reports to ensure that final investigation reports meet cidb standards.

General legal support to stakeholders 

• Provide legal support to stakeholders
• Conduct legal research to keep abreast with the developments in law.

Job Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• LLB / Relevant qualification in Law and a minimum of four years related experience.