Fresh Jobs at NTT Ltd.

Your day at NTT DATA

• The Finance PMO Accountant at NTT Data Inc. will play a key role in managing and coordinating ongoing transformation projects, with a particular focus on their financial aspects. This position requires a unique blend of project management expertise and in-depth financial knowledge.
• The successful candidate will be responsible for reporting, tracking, and coordinating project progress while ensuring that all financial implications are accurately captured, analyzed, and communicated to key stakeholders.

Key Responsibilities:
Project Coordination & Reporting:

• Coordinate multiple transformation projects, ensuring alignment with overall business objectives and financial targets within the Information Technology Consulting and Outsourcing industry.
• Develop and maintain detailed project plans, schedules, and status reports.
• Track and report on project progress, risks, and issues, providing timely updates to the Finance Director and other stakeholders.​

Financial Analysis & Management:

• Collaborate closely with the finance team to ensure all project financials, including budgets, forecasts, and actuals, are accurate and up-to-date.
• Analyze the financial impact of project decisions and outcomes, translating them into actionable insights for both finance and business teams.
• Support the development of financial models to evaluate the cost-effectiveness and ROI of transformation initiatives within the IT consulting and outsourcing context.

Stakeholder Communication:

• Act as a liaison between finance, business units, and project teams to ensure seamless communication and understanding of project goals and financial impacts.
• Prepare and present financial reports and project updates to senior management and other stakeholders, with a focus on the unique challenges and opportunities within the IT industry.

Risk Management:

• Identify financial risks associated with ongoing projects and work with relevant teams to develop mitigation strategies.
• Ensure that all financial risks and issues are documented and communicated effectively to the Finance Director.

Qualifications:

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• CA or CIMA advantageous

Experience:

• Minimum of 5-7 years of experience in a PMO role with significant exposure to financial management, preferably within the IT Consulting or Outsourcing industries.
• Proven experience in managing complex, large-scale transformation projects in a global business environment.
• Strong understanding of financial processes, including budgeting, forecasting, financial analysis, and reporting.

Skills:

• Strong project management skills with a deep understanding of project lifecycle, methodologies, and best practices.
• Excellent financial acumen, with the ability to translate project activities into financial outcomes.
• Proficient in project management tools (e.g., MS Project, Jira) and financial software (e.g., SAP, Oracle).
• Exceptional communication skills, both written and verbal, with the ability to influence and collaborate with diverse stakeholders.
• Strong analytical and problem-solving skills, with a keen attention to detail.

Personal Attributes:

• Highly organized and detail-oriented with the ability to manage multiple priorities.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Collaborative team player with the ability to work effectively across functions and geographies.

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Your day at NTT DATA

• As a MS Server Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
• Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
• You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
• Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to):
• CCNA certification or a minimum of 5 years working with CCNA.
• Microsoft Certified: Azure Administrator Associate
• Microsoft Hybrid Admin on Prem or Cloud
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer preferred.
• VMware certified Professional: DATA Centre Virtualization
• A+, N+ and S+
• Vendor certifications (e.g Dell)

Required experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• 5-7 years of worked experience as a Server Engineer or in a similar role.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.
   

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Your day at NTT DATA

• The Senior Learning and Development Partner is an advanced subject matter expert, responsible for leading the design, execution, and enhancement of learning programs to foster professional growth and skill development within the organization.
• With a focus on aligning learning initiatives with business objectives, this role collaborates with business leads to identify training needs, and crafts engaging and effective training materials.
• The Senior Learning and Development Partner is responsible for implementing cutting-edge learning methodologies, measuring program outcomes, and continuously improving training effectiveness.

Key responsibilities:

• Contributes to the development of a holistic learning and development strategy aligned with the organization's business goals and long-term vision.
• Collaborates closely with executive leadership, department heads, and HR to understand business needs and align learning initiatives.
• Conducts thorough needs assessments to identify skill gaps, learning requirements, and performance improvement opportunities.
• Consults on the design and development of training curricula, programs, and resources that cater to various levels and functions.
• Develops and implements metrics to evaluate the effectiveness of learning programs, continuously improving learning outcomes.
• Consults on innovative learning technologies and tools to enhance training delivery and engagement.
• Consults on the use data analytics to derive insights, measure the impact of training, and make informed decisions.
• Manages the learning and development budget, ensuring optimal allocation of resources for maximum impact.
• Collaborates with cross-functional teams, communicate learning plans, progress, and outcomes to stakeholders.
• Accountable for incorporating diversity, equity, and inclusion principles into learning strategies and programs.
• Responsible for staying updated with industry trends, emerging learning technologies, and best practices to drive innovation.
• Develops learning strategies that address the needs of a diverse, globally dispersed workforce.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding of adult learning theories, instructional design methodologies, and training best practices.
• Advanced understanding of the organization's goals, objectives, and how learning and development initiatives align with overall business strategies.
• Excellent ability to stay updated with the latest trends, technologies, and innovations in learning and development.
• Excellent ability to analyze training data to measure the effectiveness of programs and make data-driven decisions.
• Advanced understanding of budgeting and resource allocation for learning and development initiatives.
• Excellent ability to develop and execute a strategic learning and development plan that aligns with the organization's objectives.
• Advanced interpersonal and communication skills to collaborate effectively with senior leadership/management and employees.
• Advanced ability to design and deliver engaging and impactful training programs.
• Ability to guide the organization through change by effectively communicating the value of learning initiatives.
• Ability to negotiate resources, gain buy-in from stakeholders, and influence decision-making.
• Willingness to explore and adopt new technologies, methodologies, and trends to enhance training effectiveness.
• Determination to achieve measurable outcomes in terms of employee development and organizational growth.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Human Resources / Learning and Development or a related field.

Required experience:

• Advanced demonstrated experience in designing and delivering training programs, workshops, and learning materials. Familiarity with various training methodologies and techniques to engage different learning styles.
• Advanced demonstrated experience in conducting needs assessments to identify skill gaps and training requirements within the organisation.
• Advanced demonstrated experience in collaborating with different departments and levels of management to understand training needs and ensure alignment with organisational goals.
• Advanced demonstrated experience of using learning management systems (LMS), e-learning platforms, and other training technologies.
• Advanced demonstrated experience in using data to evaluate training effectiveness and make data-driven decisions to improve training programs.
• Advanced demonstrated experience in managing training projects, coordinating logistics, and meeting deadlines.