In Africa our strategy is to grow Diageo’s leadership across beer and spirits by providing brand choice across a broad range of consumer motivations, profiles, and occasions. We are focused on growing beer faster than the market and accelerating the growth of spirits through continued investment in infrastructure and brands with mainstream spirits b...
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Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
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Job Summary
Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.
Job Description
- Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
- Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
- Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
Provide specialist advice and support in the implementation/development of campaigns operational planning and associated service delivery processes, methods and techniques.
Job Description
- Execution: Co-ordinate all calendar based marketing activity across the business to ensure that campaigns do not create customer confusion
- Marketing Strategy: Execute business unit market strategies to drive consideration and business outcomes. Develop business unit marketing plans with a clear focus to meeting business objectives.
- Campaign proposition marketing execution: Execute 360 integrated marketing and sponsorship campaigns that change consumer perception, improve consideration and drive business outcomes.
Education
Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)
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Job Summary
Responsible for the research, planning, implementation and monitoring of leading, innovative sustainable energy and demand-side management practices for real estate infrastructure throughout their life-cycle, within sound engineering frameworks and standards that enable ABSA to achieve its sustainability objectives as set out by the Group.
Also responsible for developing, coordinating, and implementing of engineering systems. Building management systems, network frame works and best practice with systems interactions.
The incumbent will also provide technical input and oversight in the planning, specifications, technology selection, analyses of alternative energy sources, design and execution of engineering installations, utilities management and build projects for the Group (inclusive of ARO), to drive its sustainability programme.
Job Description
Key Accountabilities:
Strategy Formulation
- Support development of a strategy for infrastructure and asset management that is integrated, multidiscipline and enables the long-term sustainability of the company’s assets and infrastructure.
- Translate organisational goals applicable to area of responsibility as derived from business plan into clear direction, implement effectively and efficiently and ensure that appropriate remedial actions are taken.
- Monitoring and reviewing the effectiveness of these policies and strategies, including coordinating annual progress reports
- Implement interventions as prescribed in the approved Standards and Guidelines for Energy Efficiency as well as the associated Roadmaps to achieve objectives thereof
Design and Analysis
- Develop and drive interventions that inculcate energy and water efficiency into ABSA real estate and operations (both for Corporate and Retail)
- Conduct energy and instrumentation audits and compile audit reports
- Implement a sustainability programme designed to achieve cost savings while contributing to environmental protection
- Work closely with our energy management partners to develop new energy and water conservation and infrastructure improvement measures
- Provide input into real estate development plan in line with field of expertise.
- Manage energy monitoring, verification, reporting, auditing and procurement activities and the development/adoption and application of appropriate technologies
- Assist in data analytics from an engineering perspective and the development of reports and dashboards.
- Providing strategic low-energy design advice
Compliance
- Adhere to relevant statutory/legislative regulations, SOP's, operational standards, policies, and practices.
- Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies, and practices.
- Ensure that maintenance contracts are aligned to ABSA requirement to comply with stakeholder and related legislative requirements to ensure continuous operations.
Contract Management
- Manage overall governance and provide input into contract specifications.
- Prepare bids and proposals on behalf of the company.
- Ensure effective and compliant contract management and that work is executed in accordance with contract (timeframes, SLA, Scope, quality, budget, contractors).
- Management of consultant, contractors, and service providers through applicable conditions of contract.
- Liaising with and providing technical support to mechanical and electrical design engineers on new and refurbishment projects regarding sustainability, energy, and water conservation
- Determine, as part of cross-functional team, evaluation criteria and participate in evaluation and award of bids / requests for proposals received.
Financial Management
- Compile and Review business cases for capital approval.
- Forecast and review cash flow on monthly basis.
- Determine project costs (part of feasibility study).
- Compile, manage and account for relevant budgets according to business requirements and specifications.
- Prepare payment certificates and approve invoices.
Project Management
- Manage maintenance CAPEX projects in line with set standards.
- Initiate and identify maintenance- and continuous improvement projects.
- Provide technical support and design review and quality management on projects.
- Perform quality inspections throughout project.
- Oversee commissioning/testing of projects specifications to sign-off on project delivered.
- Collate, update, and ensure as built documentation are submitted at handover to allow for the development, operation, and maintenance of assets.
- Accurately project scope according to business requirements.
- Compile required test on completion.
- Determine sequence of work according to business needs.
Reporting
- Reporting on budget variances.
- Project reporting to project approval committee.
- Oversee reporting as the Project Lead
- Reporting on investigation on root cause analysis.
- Compile audit reports, Annual Social Sustainability Ethics Committee
- Assist with regulatory filings and data requests e.g., Carbon Tax filing, etc.
Stakeholder Management
- Build, support and maintain healthy diverse internal as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.
- Provide relevant and specialised technical support in area of expertise to relevant stakeholders to ensure achievement of objectives.
- Coordinate and negotiate with internal and external stakeholders with regards to impact of project activities.
- Engage with internal stakeholders to understand project needs.
- Engage with relevant stakeholders in the maintenance and operations department to ensure ease of maintenance and operation ability of assets to be installed during the design phase.
People Management
- Accountable for functional performance of any dedicated and supporting resources (internal or external), within the agreed strategic framework and approved plans.
- Agree and implement own development plans.
- Develop and coach any dedicated and supporting team members and encourage knowledge transfer.
- Analyse trends and identify competence training gaps and action for self and dedicated resources.
- Coach team and create a pro-learning environment. Assess team development needs and close gaps.
Risk & Compliance
Outputs to deliver this accountability:
- Manage compliance with all applicable regulations and standards with regards to the critical infrastructure within Corporate, Retail and Data Centre /Critical Environments
- Manage compliance with all internal and external auditors
- Manage the risk escalation procedures within the Corporate, Retail and Data Centres and tech rooms and make sure they are undertaken in the correct manner and that all team members are suitably trained to react as expected.
- Manage off IFM Governance in the Corporate, Retail and Data Centre Engineering space (this will include business cases and change notes).
Technical Input Management
Outputs to deliver this accountability:
- Provide and manage technical input into Energy Demand and Systems Management with The Absa Corporate, Retail and Data centre/Critical Environment in portfolio is well supported and is not exposed to unnecessary risk.
- Assist the CRES Engineering Manager to research, review, and input into any project, change or any other Corporate, Retail and Data Centre activity ascertaining that it meets the Guideline and Principles Global standards or best business practice.
- Provide guidance to adhere to Cost control by assist with research on market and market values. QA/QC will be the combination of quality assurance, processes and measurables to assure quality product against quality control expectations
- Maintaining knowledge of legislation, external, and industry best practice through participation in industry forums, conferences, and other areas of continued professional development (as required by professional bodies).
Innovation
Outputs to deliver this accountability:
- Produce periodic proposals for improved customer focus, cost reduction/cost optimisation opportunities, best in class for best value solutions.
- Need to assist and do proper research and support on Global Markets and best practices
Education & Experience
- Bachelors Degree in Engineering – Energy Demand & Systems Management
- Certified Energy Manager
- 5 years’ experience in Engineering and Contract Management
- 5 years’ experience in People and Stakeholder Management
- 3 years’ experience in build environment
Education
Bachelor`s Degrees and Advanced Diplomas: Manufacturing, Engineering and Technology (Required)
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Job Summary
The purpose of the role is to provide specialist advice and support in IT systems analysis in order to elicit, document, analyze, communicate and validate requirements for changes to business processes, products, policies and information systems.
Job Description
Key Accountabilities:
- Understand stakeholder requirements and business objectives
- Translate elicited needs and knowledge acquired into user story format
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria
- Provide strategic guidance to clients on Credit Risk System and general technology
- Provide strategic advice on how best to use technology to achieve goals
- Manage Credit Risk system changes and collaborate with in-house technical staff
- Assist Stakeholders through the change-management process
- Provide expert technical assistance to stakeholders
- Meet with stakeholders to determine project requirements and goals
- Provide assistance with technical issues and investigate system related queries
- Revise existing systems and suggest improvements
- Design, test, implement and monitor changes
- Prepare and keep documentation updated
- Prior experience in basic programming languages
- Prior experience using data driven decision engines (TRIAD, BLAZE, POWERCURVE etc.)
- In-depth understanding of the Credit Risk lifecycle
Competencies:
- Applying expertise and technology
- Relating and networking
- Presenting and communicating information
- Creating and innovating
- Formulating strategies and concepts
- Adapting and responding to change
- Delivering results and meeting customer expectations
- Entrepreneurial and commercial thinking
- Meticulous approach to work
- Detail orientated
- Problem solving skills, ability to trouble shoot complex system issues
- Analytical thinker
- The ability to multi-task and work under pressure while producing accurate outputs
- Self-motivated and requires very little supervision
Abilities/Requirements:
- Ability to travel between sites
- Credit Risk experience
- Decision Engine or Rules Engine exposure
- Basic IT Programming knowledge
- Software consultancy background
Education and Experience Required
- B-degree in (Business, Risk Management or Computer Science) or equivalent NQF level 7 qualification
- Experience using data driven decision engines
- Programming skills to create credit rules in risk software would be an advantage
- Minimum of 5 years’ experience in the deployment of systems and tools to manage credit and risk.
Education
Bachelor's Degree: Information Technology
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Job Summary
Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.
Job Description
- Drive Financial Targets: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base
- Relationship and Service Management: Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients
- Manage Risk Assessment: Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.
Job Description
- DevOps
- Contribute to all phases of the development lifecycle
- Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
- Produce well-organised and documented source code for technical solutions
- Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
- Apply general design patterns and paradigms to deliver technical solutions
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Study & apply Group Architecture & Infrastructure guidelines to all development work
- Support reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
- Update, create and appropriately store application documentation & technical specifications
- Risk & Governance
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
Bachelor's Degree: Information Technology
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Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
- Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
- Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
- Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
- Self-development: Owning and being proactive about own training and development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Description
The Treasury team within CTO RTF (Risk, Treasury & Finance) is looking for Specialist C# Developers. RTF provides IT expertise to our customers. We enhance and support the Group’s Regulatory Reporting framework providing tool sets for data, reporting and front-end portal capabilities to enhance Business Intelligence across the RTF businesses. We provision unique solutions to meet business & regulatory challenges.
We are the technology partner supporting Credit Risk, Treasury, Finance, Regulatory Reporting, Data and Business Intelligence.
We handle the consumption of the Bank’s data for the calculation of risk metrics and making the outputs available to business and regulators.
Our task is the successful delivery of innovative solutions that enable business efficiency.
Key critical requirements:
- Min 5 years' C# experience
- Ability to transition into Cloud and Devops
- C# Integration is critical (using API wrappers etc) key focus on integration, automation and optimization within Treasury
Advantageous:
- Cloud experience – AWS or Azure (Cloud Principals)
- Python , Hadoop , CI/CD pipelines experience
- Treasury domain knowledge
Accountability:
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
Education
Bachelor's Degree: Information Technology
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Job Summary
Our CIB Fraud team strives to identify fraud risks and emerging threats while keeping up with the fast-paced digital world. Our main focus is to ensure that our clients are guarded against fraud threats while growing their businesses to greater heights. Join this dynamic team as a Fraud Strategy Manager for Trade & Working Capital. In this role, you will deliver a proactive fraud prevention and detection strategy for CIB Pan-Africa focusing on Trade & Working Capital and Investment Banking, in line with policy, risk appetite, appropriate standards in coordination with ARO Fraud Strategy. Development of a fraud control framework in partnership with in-country.
Job Description
Key Accountabilities
- Define industry leading prevention and detection strategies and policies to support business in managing fraud losses within appetite.
- Work with ARO Fraud Strategy Head and CIB Fraud Strategy Head, to deliver the CIB fraud strategy Pan-African.
- Work with business to assess current control strength across the broad range of CIB Pan-African businesses and propose strategies that are commercial and support the business aspirations of the business (balance fraud losses with customer experience).
- Ensure Fraud strategies deliver fraud results within expected forecasted levels
- Act as Subject Matter Expert (SME) for fraud in the assessment of new products launched under the business structure
- Work with Fraud Operations in devising centralized Pan-African fraud monitoring capability across relevant CIB fraud risk types
- Drive commercial solutions, and embrace the use of technology to provide business with a responsive and alert fraud risk management capability
- Champion fraud awareness across the business to ensure that fraud is a constituent part of the business’s conscience
- Support the Fraud Strategy Head in articulating the target risk and control framework for business pan-Africa, being seen as an active partner in the risk management of the business
- Work with the Fraud Risk Management Leadership team to ensure a commercial approach to risk and control is achieved.
- Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
- Own key fraud relationships within business, ensuring that there is a shared understanding of the fraud threat, and to ensure sharing of best practice
- Represent the organisation at key industry bodies, ensuring that controls evolve in line with emerging and increasing threats
- Present and communicate results to Senior Management, working closely with Senior Manager to ensure consistent approach
Education and Experience Required
- Relevant Degree 3 - 4 year Commercial Degree
- ACFE or CFP Fraud Professional Qualification
- 3 years’ experience in Fraud
- 3-5 years’ experience in Corporate Banking
- Experience in line management
- Exposure and experience working in rest of Africa is desirable
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
Optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing: a) origination efforts to cross-sell to existing client base; and b) coverage efforts to service clients in accordance to the Key Account CVP
Job Description
Administrative Support
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants,
- Customer Experience: To provide service excellence and achieve customer satisfaction
- Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear
- Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements
Job Description
- Achieve Financial Targets: Secure quality new business by keeping abreast of all available tenders in the market and drive the growth of the business by servicing and managing product distribution and up-selling across the existing portfolio.
- Relationship and Service: Own, manage and deepen client relationships by offering "on demand service" with rapid response and low lead times and actively develop strong advisory client relationships with key decision makers, utilising the networking skills of senior ABB Executive where the opportunity arises
- Manage Risk Assessment: Take ultimate ownership of the portfolios risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)
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Job Summary
You will be working in a team building and maintaining reusable Figma components used by product designers to design products for Absa CIB’s various products and services. You will collaborate with the designers and developers on the team as they build components and patterns that will make the work of dozens of developers easier. The work you do will impact the experience of thousands of customers that visit our sites and apps each day.
You will also be collaborating with designers and engineers to design and evolve Absa CIB's design system.
Job Description
Key Accountabilities
- Help lead the design and delivery of components to the Solar Design System.
- Interview and collaborate with Designers across other teams to help build the components they need to succeed.
- Identify emerging trends, and turn them into reusable patterns.
- Design and define interaction patterns through components, documentation, and prototypes.
- Ensure our Design System meets standards and guidelines for accessibility.
- Maintain our core principles in visual style, typography, spacing, motion, and interaction.
- Maintain and improve a Design System contribution model to streamline the process of multiple product teams building common and bespoke components.
- Work with developers to maintain and create new components for our library.
- Collaborate with designers across teams to curate new aesthetic and patterns.
- Collaborate to test as needed to ensure usability and consistency when implemented by Engineering.
- Mentor, and guide less experienced teammates.
Relationship management
- Build strong, inclusive, collaborative relationships with peers, including designers, product managers, developers, and cross-functional team members.
- Influence, challenge and support other designers within our product area to deliver high quality product experiences.
- Facilitate cross functional team workshops – to bring everyone together at key points in the process and around key decisions.
- Collaborate with the team to ensure proposed solutions balance user needs, business strategy and technical constraints.
Education and Experience Required
- National Diploma or Advanced Certificate in an appropriate discipline of equivalent NQF level 6 qualification.
- Minimum of 6 years of relevant professional experience, with 2+ years in building and maintaining design systems.
- Track record of delivering high quality projects with strong customer impact.
- Strong track record of crafting, launching, and maintaining design systems at scale.
- Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews and usability testing is to your advantage.
- Ability to communicate ideas through demonstration and prototyping, etc.
What you need
- Excellent typesetting, design and layout skills.
- Experience working within an Agile environment.
- Established working knowledge of standards and best practice for designing user interfaces and design systems for web and mobile applications.
- Working knowledge and practical experience using Figma.
- Knowledge of contemporary online patterns, interaction paradigms and core online experiences.
- A strong portfolio of digital design work demonstrating knowledge of typical online patterns and interaction paradigms.
- Practical familiarity with digital design principles and standards, with clear judgment/rationale for design direction. Must have multi-format, multi-screen awareness.
- Significant exposure to working and collaborating with UX and Front-end Development teams.
- Excellent communication skills, including the ability to articulate and formally present creative concepts and rationale to other team members and business stakeholders.
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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Job Summary
Work embedded as a member of squad OR; across multiple squads to produce, test, document and review algorithms & data specific source code that supports the deployment & optimisation of data retrieval, processing, storage and distribution for a business area.
Job Description
- Data Architecture & Data Engineering
- Understand the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions (architecture, pipeline etc.)
- Translate / interpret the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs (build a solution from its components) beyond the analysis of the problem
- Participate in design thinking processes to successfully deliver data solution blueprints
- Leverage state of the art relational and No-SQL databases as well integration and streaming platforms do deliver sustainable business specific data solutions.
- Design data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
- Develop high quality data processing, retrieval, storage & distribution design in a test driven & domain driven / cross domain environment
- Build analytics tools that utilize the data pipeline by quickly producing well-organised, optimized, and documented source code & algorithms to deliver technical data solutions
- Create & Maintain Sophisticated CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins or similar tools and deploy to multi-site environments – supporting and managing your applications all the way to production)
- Automate tasks through appropriate tools and scripting technologies e.g. Ansible, Chef
- Debug existing source code and polish feature sets.
- Assemble large, complex data sets that meet business requirements & manage the data pipeline
- Build infrastructure to automate extremely high volumes of data delivery
- Create data tools for analytics and data science teams that assist them in building and optimizing data sets for the benefit of the business
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Inform & support the infrastructure build required for optimal extraction, transformation, and loading of data from a wide variety of data sources
- Support the continuous optimisation, improvement & automation of data processing, retrieval, storage & distribution processes
- Ensure the quality assurance and testing of all data solutions aligned to the QA Engineering & broader architectural guidelines and standards of the organisation
- Implement & align to the Group Security standards and practices to ensure the undisputable separation, security & quality of the organisation’s data
- Meaningfully contribute to & ensure solutions align to the design & direction of the Group Architecture & in particular data standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
- Meaningfully contribute to & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
- Monitor the performance of data solutions designs & ensure ongoing optimization of data solutions
- Stay ahead of the curve on data processing, retrieval, storage & distribution technologies & processes (global best practices & trends) to ensure best practice
- People
- Coach & mentor other engineers
- Conduct peer reviews, testing, problem solving within and across the broader team
- Build data science team capability in the use of data solutions
-
- Risk & Governance
- Identify technical risks and mitigate these (pre, during & post deployment)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Create business cases & solution specifications for various governance processes (e.g. CTO approvals)
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Deliver on time & on budget (always)
Education
Bachelor's Degree: Information Technology
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Job Summary
Provides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.
Job Description
- Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets
- Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
- empowering climate within the team, sharing knowledge, experience, best practice and
- providing constructive feedback as required.
- Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
- Customer Experience: To provide service excellence and achieve customer satisfaction
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies
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Job Summary
Responsible for supervising and managing a team of junior/senior consultants/administrators. Responsible for the end-to-end management of resource capacity and productivity of volumes/workload across functionally aligned teams, business processes, the respective People and Culture aligned CoE’s and digital platforms. Provisioning of People Services advisory/consultancy/processing/administration and influencing the execution and delivery of
colleague/client related processes on behalf of the People Function
Job Description
Key accountabilities
Accountability: Supervising and directing
- Perform people management functions according to the talent management standards for the Group for own area. (CS, OEE, RA, Payroll)
- Provides own team (junior-, senior consultants) with clear direction, by setting and communicating clearly defined targets.
- Ensure effective service delivery and service level management aligned to the Digital and CoE requirements/business demand.
- Provisioning of People Experience Services advisory/consultancy/processing/administration and influencing the execution and delivery of colleague/client related processes on behalf of the People Function.
- Drive a high performing team through robust performance, capacity and productivity management including informal coaching.
- Determine development needs for the team both from a business and personal development perspective.
- Drive knowledge sharing, lessons learnt and address any gaps between respective functional teams.
- Participate in the execution of developmental actions for the team off the back of employee engagement surveys (e.g. colleague surveys)
- Track the delivery of the team’s achievements against the team’s annual objectives/scorecards
- Proactively identify and forecast any business demand and plan accordingly
- Create effective workforce/capacity and recruitment demand plans to ensure that current and future business requirements can be met.
- Manage the service delivery and equal distribution of workload and capacity within the functional teams
- Distribute issues to the correct level of operation (tiers) for resolution by identifying issues at hand and delegating to relevant team.
- Support own teams with the execution and delivery of strategic aligned initiatives and projects across CoE’s, P&C, the business and People Experience
- Ability to align system functionality, business processes and the integration of various scenarios to achieve an outcome.
- Proactive identification and management of risks, issues, system defects, root cause analysis, problem solving and initiating changes aligned to continuous improvements across People Experience.
- Utilize available tools to manage core business requirements and deliverables
Accountability: Advisory and Operational Management
- Ensure that all omni channel and case management requests/volumes/activities/ are effectively managed on a daily basis.
- Supports the functional manager with the execution of the operational delivery plans to successfully deliver against the strategic intend of own area aligned to PXS
- Attend forums, projects and meetings of all functional operational areas across PX in order to keep up to date with activities and business needs
- Play the role of advisor to the lead through knowledgeable review of solutions and recommendations for improvement of respective functional areas.
- Distribute issues to the correct level of operation (tiers) for resolution by identifying issues at hand and delegating to relevant functional teams.
- Redistribute resolutions or respond directly to the stakeholders where appropriate and report only major issues to the functional manager
- Interface with peers/business partners/direct reports to understand the operating environment and assist with the prioritisation and areas of focus.
- Continuously monitor the overall performance of the function to ensure optimal delivery and deliver a superior service to customers/clients.
- Continuously monitor the potential impact of new tactical plans on the reputational risk and operation of the functional area and engage the functional lead on appropriate actions to take to minimise the risk.
- Liaise, engage and partner with internal stakeholders/partners to enable business performance and solutions to complex processes
- Continuously explore improvements across own area and the PXS portfolio to ensure silos are dissolved and seamless engagement, processing is enabled
- Proactive identification and management of risks, issues, system defects, root cause analysis, problem solving and initiating changes aligned to continuous improvements across People Experience.
Accountability: Subject Matter Expert (SME): Workday/SAP/VIP and Service Now
- Provides Tier 2 SME advisory/consulting services on escalations in Workday with Digital Functional Lead oversight.
- Partners with DPX/SAP ERP in understanding Workday/SAP system functionality to improve and enhance eligibility rules, configuring new plans, update business processes, etc.)
- Partner with DPX/SAP ERP to support teams with end-to-end process and system and User acceptance testing
- Ensure that all source system integrations effectively and accurately interface into the payroll to ensure employee profiles are correct and accurately paid (Payrolls)
- Be a technical point of reference for business units and provide technical support/advice to assist with and P&C objectives/changes/initiatives/guidelines/standards
Accountability: Stakeholder Engagement
- Align to the Digital platforms (functional alignment) and CoE’s (product administration and engagement) and ensure that all business requirements are taken into consideration and executed against the agreed strategy and operational requirements
- Ensure that all stakeholder operational requirements are executed against and that we are complaint from a governance and compliance perspective
- Contribute to all engagements across the People Function and deliver against the strategic objectives aligned to the functional area of expertise.
- Manage the relationship (as per levels of work) between CoE’s and third parties’ stakeholders to ensure operational efficiency, including but not limited to (MIE/SAGE/DCM/SAP ERP/Bankmed/Sanlam etc)
- Engage with and manage stakeholder requirements and expectations, including but not limited to
- Workday Functional Leads
- People Experience & People Function stakeholders
- Workday Community
- Centres of Expertise
- People Partners, People Managers
- Risk and Governance
- External stakeholders impacting the PXS business
- Attend all engagements and administration related meetings and execute against demand and requirements from business, CoE’s and external stakeholders
Accountability: Customer / Service Excellence
- Adhere to the timelines, quality and service standards and consistently deliver a great colleague experience across the value chain
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Works within frameworks that are aligned to best practice and Absa’s governance and risk standards
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Ensure the basics are right and service standards always applied to ensure effective delivery across the employee value chain
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Ensure that all service standards are in place and delivered against to ensure optimal delivery and improve the experience on a daily basis
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Take personal accountability for ensuring complaints or issues lodged are effectively managed and feedback provided within the agreed timelines.
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Ensure that all Service Excellence tactical plans are in place and aligned to the strategic initiatives of PX
Accountability: Risk Management, Compliance, and data governance
- Ensure that all colleagues adhere to Absa and People Function data policies, legislation, regulation, quality, security privacy and confidentiality
- Ensure that all colleagues are aware of the standard operating procedures and adhere to the relevant policies,legislation and regulations relevant to the department.
- Ensure compliance to the ERMF
- Ensure that own area within People Services risk and control it at appetite and limited exposure to risks
- Drive a culture of proactive compliance and risk management within own team
- Ensure that all risk management processes across the employee value chain are adhered to and complied with
- Continuously evaluate and monitor the Operational Risks within own area, ensure that controls are in place and proactively managed.
- Proactively manage operational risk to limit impact on employees’ profiles and communicate proactively when impacted.
- Keep abreast of all changes pertaining to payroll matters e.g., Government tax changes, changes in legislation
Accountability: Proactive analysis and alignment of data, trends and reporting
- Ensure that all daily, weekly, and monthly operational reporting and dashboards are done on time and delivered to specification to enable the functional lead to report on won area
- Weekly and Monthly Dashboards and service reporting are done on time and in accordance to the service review standards and submitted to functional lead.
- Ensure that all root cause and analysis are done daily to ensure the data is correct to inform stakeholders regarding any data or process issues.
- Ensure that data insights ito operational trends, impacts and information is shared with functional lead / relevant stakeholders
- Ensure that trends and analysis on all respective functional areas data is compiled monthly for reporting
- Ensure that meetings and or requests are attended and/or delegated effectively to other members in the team across the functional area.
- Take personal accountability for ensuring complaints or issues lodged are addressed and managed
Perform all other duties/tasks as reasonably agreed and assigned.
Education
Bachelor's Degree: Management
Method of Application
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