Latest Jobs at Discovery Limited

Job Purpose

The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.

Key Outcomes May Include But Are Not Limited To

• Leads, coaches and supervises a specialised client service team.
• Provides updates reports to management.
• Presents new enhancements at forums.
• Networks and builds relationships.
• Delivers results and meets customers’ expectations.
• Facilitates team outputs and delivery ensuring the highest standard of delivery.
• Coordinates projects for team and business and leads project meetings when required.
• Drives operational deliveries and maintains efficiencies within the team.
   

Special Conditions
Shift work may be required

Work Experience

• At least 3 - 5 years working experience in a call centre environment
• Including 2-3 years experience in Banking
• 2-3 years Management experience as an advanatage

Education / Qualifications / Accreditations With Professional Body

• A bachelors degree

Technical Skills Or Knowledge

• Knowledge of Discovery Bank systems and the servicing
• Advanced level of Microsoft Office
• High level command of English language
• Advanced writing skills
• Detail orientated (organized and systematic)
• Persuasion skills
• Ability to prioritize
• Deadline driven
• Ability to be assertive in difficult situations
• Resilient
• Time management and planning
• Able to work under pressure
• Stress management
• Strong Project Management skills

go to method of application »

Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level
• Proactive
• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict
• Reactive
• Responding to business needs

Competencies

Knowledge

• Understanding of different Discovery audiences
• Various direct marketing channels required including digital marketing channels but knowledge of media channels an advantage
• Discovery’s products and business processes
• Production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects
• Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted relationships with stakeholders
• Manage conflict
• Manage trade offs
• Instil confidence in others
• Communicate well in English both in writing and verbally
• Analyse campaign effectiveness and suggest improvements
• Keep abreast of trends in campaigning across industries
• Develop multi-channel campaign plan and project manage implementation thereof
• Provide strategic and tactical feedback to Product teams on go-to-market feasibility and plans
• Understanding of creative lead generation sources
• Understand and measure ROI for campaign interventions
• Conceptualise creative campaigns to solve business problems

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education And Experience

Qualifications

• Minimum 3 year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience in Marketing and Communication
• Relevant industry experience, experience in Financial Services campaigning is preferable

go to method of application »

Key Purpose
To create brand and communication solutions that enable business to meet their objectives by:

• Driving and defining the implementation of brand and communication strategy and solutions.
• Interfacing with senior business people to define and co-ordinate brand or communication strategy.
• Understanding the impact of that strategy across business.

Areas of responsibility may include but not limited to

• Unpack complex business needs and to provide creative solutions considering all stakeholders
• To create integrated solutions which are consistent across all brands/ businesses and communities and which meet best practice principles
• To ensure that solutions are in line with Discovery marketing model
• Develop people through coaching (as required)
• Manage a budget
• Build and maintain relationships with key business people, both at a strategic and operational level
• Proactive
• Bringing ideas to business
• Doing feasibility studies and defining new ways of doing things
• Measure impact and drive corrective action
• Ensure effective implementation of plans
• Manage conflict
• Reactive
• Responding to business needs

Competencies

Knowledge

• Different Discovery audiences
• Various media channels, including electronic
• Discovery’s products and business processes
• Key individuals in Discovery and who to go to for what
• Print and production processes (including time lines and costing)

Skill

• Convert technical information to audience appropriate communication
• Influence and persuade people to get things done
• Negotiate
• Present and sell your ideas
• Question processes, strategy and outputs
• Multi-task on multiple projects Leadership skills: Guide, develop and motivate others
• Make decisions
• Solve complex problems
• Build trusted partnerships
• Manage conflict
• Manage trade offs
• Instill confidence in others
• Communicate well in English both in writing and verbally
• Attention to Detail
• Driving multiple segments

Attributes

• Empathetic
• Diplomatic
• People and relationship focused
• Sociable
• Team player
• Seen as a trusted advisor by clients
• Resilient
• Able to work calmly under pressure and provide answers and direction to others
• Flexible and adaptable
• Tenacious and persistent
• Dynamic and energetic
• Driven
• Confident
• Passionate
• Have initiative- being a self-starter
• Naturally inclined to work hard
• Action oriented (doer)
• Solution oriented
• Detail oriented
• Ability to think outside the box

Education And Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is preferable
• Relevant industry qualification
• Minimum of 5 years’ experience as a Communication Strategist
• Minimum of 5 years’ experience in Marketing or Communications
• Relevant industry experience, experience in Corporate Wellness, Employer or Business to Business healthcare marketing is preferable
• Creative Writer with the ability to impact behaviour change