Latest Jobs at Fidelity Services Group

Overall Purpose of the Job:

• Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients

Experience and qualifications:

• Grade 12 or National Certificate in Customer Service or Equivalent
• Customer service / call centre experience
• Experience in credit lending environment would be an advantage

SKILLS & OTHER ATTRIBUTES:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual

Deadline:5th September,2025

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Overall Purpose of the Job:

• The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch.  The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years’ minimum experience, at Mid-Management level.
• Grade B PSIRA Certificate (Including Reaction)
• Valid driver’s license (minimum 2 years.
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities
Pro-active Strategy

• Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
• Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
• Understanding of the competitive landscape as it relates to the pro-active model.
• Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
• Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
• Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
• Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

• Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
• Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
• Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
• Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

• Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
• Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
• Attend all serious crime incidents personally, and assist the client with any/all security needs.
• Regularly meet with LSS site steering committees.

Staff Training

• Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
• Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

• Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
• Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
• Understand and manage client perceptions identified through client perception surveys.

General

• Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
• Managing daily, weekly, and monthly compliance and required operational duties:
• Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
• Compile reports, Preliminary reports for incidents and accidents, for management.
• Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
• Control budget and manage overtime and expenses.
• Manage and control all purchases.
• Manage all new employees as required in the recruitment process.
• Manage and keep track of all disciplinary hearings.
• Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
• Conduct performance appraisals and manage HR manage system.
• Check and control PSIRA registration/Competencies/training monthly.
• Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
• Manage and control FAMS firearms requirements.
• Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
• Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
• Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
• Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
• Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
• Assisting Regional Manager with the implementation of systems.
• Running “special projects”.
• Dealing with IR related matters and disciplinary enquiries.
• Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
• Managing performance goal targets, in line with Operational requirement and company strategy.
• Take direct and full responsibility for the Area. To be on call 24hours.
• Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
• Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

Deadline:28th August,2025

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MAIN PURPOSE OF JOB:

• A Vehicle Patrol Officer is to patrol and respond to clients and signals forwarded from the monitoring centre.

QUALIFICATION & EXPERIENCE:

• Grade 10
• PSIRA Registered Grade C & AR
• Firearm competency

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license – 2 years
• Master drive
• Area knowledge

DUTIES

• You are required to familiarise yourself with the area
• Maintain response times as required by management
• Possess the necessary driving skills required
• To make use of the shortest possible routes in the area
• Familiarise yourself with the premises.
• Follow up with clients after serious incidences and offer assistance
• Pay special attention to all callsAssist with any problems or complaints
• Do public relations and introduction calls to a new client
• Ensuring the safety of clients by checking premises thoroughly and have the welfare of the client at heart at all times
• Show empathy to clients and have the ability to listen attentively to clients
• Give full feedback to clients where necessary
• Uniform etiquette.  Conduct daily parade and comply with Standing Operating Procedures (SOP)
• The general appearance of the vehicle.  Complete daily/weekly checklist
• Maintained personal hygiene
• Daily parades will be conducted
• Officers are required to submit comprehensive reports and feedback as requested from time to time
• Ensure follow correct radio procedures as prescribed by ADT Security
• Accurate information is to be forwarded both upwards and downward
• Keep your workstation/office neat and tidy at all times
• Attend all required meetings and training sessions
• Have expert knowledge about all facets pertaining to your position
• Not abuse company telephone for private calls

Deadline:2nd September,2025

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Overall purpose of the job:

• To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail

Deadline:5th September,2025