In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
Hello Future Systems Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our tech team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You will be an ideal candidate if you:
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
- Minimum 3 years System Analysis experience
- Have experience with API design & Database design
- Can write technical requirements
- Extensive experience engaging with third parties, creating specifications, logging projects and work requests
- Advance knowledge of the full SDLC
- Have programming experience (advantageous)
End Date: October 24, 2025
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Job Description
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
Are you someone who can:
- Compile reports that track progress and guide business to make informed decisions
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Create Project Plans through collaborating with Team Members
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
- Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
You will be an ideal candidate if you:
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Project management certification
- Additional Knowledge - SME in relevant function/field
- Experience – 5+ years project management experience
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
You can be a match if you have:
- Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards that build the brand
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
- Monitor actual project progress and resolve issues speedily to enhance effective client service delivery
- Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project
End Date: October 27, 2025
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Job Description
- To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow
Job Responsibilities
- Communicate and explain strategic updates, managerial decisions, policy and process changes, and any other notifications filtered top down, which reporting lines require to effectively execute duties. Team meetings to be held at regular intervals.
- Proposes solutions to meet customer (internal and external) demands. Service Delivery and Stakeholder Management is a KPI. This relates to the flow of work through the various team functions and the management of stakeholders across the value chain, including Product Houses, Sales, Service and Remediations. It includes formal feedback assessed from internal stakeholders like sales and service heads. Professional liaison with internal and external. Independence, own initiative and confidence are required in interactions.
- Deliver internal and external customer service excellence through adherence to quality service standards, including turnaround times (TAT) and Service Level Agreements (SLA). The SLA / TATs KPI is to ensure that SLA / TATs are met by the team.
- Valid requests for urgency to be assessed, considered where possible, stakeholder expectations managed, and workflows prioritized.
- Manage operational risks in own area of responsibility. Report on affecting KPIs monthly to management. This includes, but is not limited to:
- Irregular actions taken by Sales/Servie Channels as identified.
- Invalid errors identified by the QA team
- Ensure development and continuous value-add improvement to operational processes. Overview FirstMap processes in area of responsibility on an ongoing basis, consider efficiencies, automation, capacity reduction, best practices and innovation. Check if regular actions executed by team has a mapped and approved formal process and confirm accuracy of process against policies, regulations or identified best practices.
Qualifications and Experience
- Any NQF 5
- 3-5 year's related experience
- FNB system knowledge, like Hogan, Dynamics, Sigma, AOP, PowerBI, PEMS, Apollo, Workday etc. would be highly advantageous.
Additional Requirements
- To have good utilization and editing skills in MS Excel, MS Word, MS Teams and MS PowerPoint.
- To communicate professionally in English (emails / business letters / reports / memos / meetings / etc.).
- To be able to utilize FNB’s available AI resources like Co-Pilot and GPT@Work.
End Date: October 25, 2025
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Job Description
- To strategically and operationally manage and grow a portfolio of high revenue generating business clients.
The Ideal candidate must have the following exposure:
- Manage and grow a portfolio of large commercial clients with complex banking needs
- Drive customer service delivery in line with predefined standards and in support of operational efficiencies and objectives.
- Ensure growth in customer base by ensuring that the team manages existing clients, generates new leads and grows active customer account base.
- Develop and manage internal and external key stakeholder relationships that enable achievement of operational objectives.
- Set tactical goals and optimize the use of the people, finances and technology in order to realize those goals.
- Define a sales strategy and delivery plans in support of the strategic business objectives
- Compose and present credit applications in accordance with the Banks Credit Policy and within set time frames for final assessment to the banks Credit department
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Continuously assess portfolio and own performance, seek timely and clear feedback and request training where appropriate.
- Manage people by executing line manager responsibilities and create an environment that encourages employee growth and performance excellence.
You will be an ideal candidate if you have:
- Obtained 3-5 years Commercial Banking experience in a similar role
- Appropriate Degree or post grad qualification
- Exposure to the preparation and/or assessment of complex Credit Applications in a commercial environment
- RE qualification
- Experience in dealing with complex client structures and customer queries
- The ability to build strong interpersonal relationships to maintain and grow a profitable client base
- The ability to drive your own performance, continuously seek to grow and learn and strive towards excellence in everything you do
- Are not an unrehabilitated insolvent
End Date: October 25, 2025
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Job Description
- To provide a holistic, customised legacy planning solution / advice to clients in order to optimize their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing.
Are you someone who can:
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
- Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
- Provide subject matter expertise and maintain expert knowledge on specific local products
- Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
- Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions • Identify and implement on opportunities for revenue growth in order to deliver on targets
- Build and maintain an effective network and pipeline for further expansion of business within area of accountability
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
You will be an ideal candidate if you:
- LLB or BCom Financial Planning or similar, PGDip in Financial Planning and CFP® designation. Preference will be given to candidates who also have a PGDip in Tax
- 5 years or more industry related experience
End Date: October 24, 2025
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Are You Someone Who Can
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You Will Be an Ideal Candidate If You
- Have a certificate or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years+ of experience in a similar environment
You Will Have Access To
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We Can Be a Match If You Are
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to go extra mile.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
You will be an ideal candidate if you:
- Proven administration experience with a strong portfolio.
- Excellent verbal and written communication
End Date: October 25, 2025
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: October 28, 2025
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: October 28, 2025
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Job Description
- To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
- Continuously assess own performance, seek timely and clear feedback and request development where appropriate
- Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
- Complete daily Administration Functions in the Branch to mitigate risk
- Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
- Act responsibly with work related resources to contribute to cost containment
- Build and maintain stakeholder relationships
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements
- Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
End Date: October 24, 2025
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Job Description
- To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
Are you someone who can:
- Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensure effective management of the leads pipeline.
- Consistently produce high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- A person must not be unrehabilitated insolvent.
End Date: October 24, 2025
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Job Description
- To lead a technical team in delivering high-quality IT solutions aligned with FNB’s strategic objectives. The TTL is responsible for managing team performance, ensuring operational excellence, driving innovation, and maintaining strong stakeholder relationships.
Key Responsibilities:
Customer Perspective
- Build and maintain effective relationships with stakeholders for expectation management and integration.
- Deliver exceptional IT service by proposing innovations and ensuring appropriate solutions are developed.
- Participate in cross-functional collaboration and forums to support teamwork.
Financial Perspective
- Drive cost-effectiveness by identifying and implementing operational efficiencies.
- Track and report on initiatives that contribute to cost savings for FNB and CBP.
People Perspective
- Manage team performance, skills development, employment equity, and culture.
- Facilitate knowledge sharing and innovation through collaborative sessions.
- Support personal development through training plans and PDPs.
- Encourage cross-skilling and team engagement through regular touchpoints.
Process Perspective
- Translate business IT requirements into implementable solutions and ensure operational continuity.
- Lead incident resolution, technical debt management, and capacity planning.
- Drive adherence to IT strategy, governance, and compliance (e.g., SDLC, COBIT, ITIL).
- Oversee technical support escalations and ensure SLA compliance.
- Ensure thorough unit and integration testing for all development tasks.
- Manage project execution, including iteration planning, documentation, vendor alignment, and change management.
- Conduct performance assessments and work breakdown structures for programmers and analysts.
- Continuously improve systems, processes, and services for greater efficiency.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Certifications in Agile, ITIL, or relevant technical domains are advantageous.
End Date: October 24, 2025
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Job Description
- To provide financial administration support to the business unit by maintaining accurate records for all financial transactions and managing payments and invoices, if applicable within agreed processes, procedures and timelines.
Are you someone who can:
- Importing bank statements and reconciling transactions against internal records
- Identifying, investigating, and correcting discrepancies between bank records and the company's accounts.
- Preparing accurate and timely bank reconciliations
- Continuously seeking ways to enhance the efficiency and accuracy of the reconciliation process.
- Providing supporting evidence and assisting with auditor requests related to reconciliations
- A high level of accuracy is critical for identifying and correcting variances
- The ability to analyse financial data, investigate deviations, and understand financial intricacies
- Professional communication is necessary when contacting clients or banks to resolve issues.
- Adhering to financial regulations and internal control standards is supported by accurate reconciliation processes
- Ensure compliance with regulatory requirements and internal policies
- Maintain proper documentation for audits and reviews
- Communicate effectively with other departments (e.g., finance, operations, and IT) to ensure smooth workflows.
You will be an ideal candidate if you meet the below minimum requirements:
- Qualification – Diploma in Accounting
- Experience - 4 to 5 years of working experience Financial Reconciliations, Systems Administration and Financial Operations
- Experience in Travel industry (Advantageous)
Other Skills required:
- Strong MS Excel skills (e.g., pivot tables, formulas, and data analysis).
- Hogan
- Strong numerical reasoning skills
- Be able to work under pressure and meet deadlines
- Understanding and knowledge of all financial functions
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
End Date: October 27, 2025
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Are you someone who can
- Execute on data modelling standards, principles, frameworks and tools
- Coordinate and prioritise the data modelling work within the Business area
- Involved in the entire data modelling lifecycle i.e. Logical to Implemented Physical Model and Semantic Model
- Understand the reference and master data requirements and co-ordinate the use of surrogate keys and enterprise code values when building out data products with relevant stakeholders
- Provide input into key metrics related to measuring the progress with respect to data modelling
- Optimise and update logical and physical data models to support new and existing projects for Business area
- Ensure that the source to target mapping is done in accordance to the requirement
- Maintain all extract, transform, load (ETL) and business rules within the data model
- Maintain all model related metadata
- Recommend opportunities for reuse of data models in new environments
- Review modifications to existing data modeling software to improve efficiency and performance
- Evaluate data models and physical databases for variances and discrepancies
- Ensure modelling standards and principles are always adhered to
- Develop modelling standards and principles as needed
You will be an ideal candidate if you have experience in
- Knowledge of logical data modelling, and use of industry data models (e.g.IBM, Teradata, etc.).
- Understanding of the Inmon methodology
- Experience working in data warehousing environment with good understanding of data ingestion, enterprise alignment (ETL) and design based on consumption requirements
- Knowledge of dimensional data modelling using Kimball methodology
- Experience using data modelling technologies such as Erwin.
- Developing data models in a banking environment. Understanding and experience in implementing data management domains and technologies (e.g. data modelling, metadata management, data quality and profiling, information architecture, etc.).
- Experience in networking and team collaboration, communication, and presentation.
Experience
-
4-5 years experience in a data environment with hands-on relational, dimensional, and/or analytic experience (using relational database management systems (RDBMS), dimensional, NoSQL data platform technologies, and extract, transform, load (ETL) and data ingestion protocols). Experience with data warehouse, data lake, lake house and enterprise big data platforms in multi-data-center contexts required
End Date: October 31, 2025
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Job Description
- To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
Are you someone who can:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Deliver exceptional service that exceeds customers’ expectations through proactive,
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.
- Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
- Code, compile, test and implement applications in compliance with the Systems.
- Development Life Cycle (SDLC). Support development environments.
- Responsible for coding standards and peer reviews.
- Comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution
- Assess, identify, and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensue operational performance.
- Produce technical specifications and architecture that is in accordance to agreed standards.
- Design, code, test, and debug to obtain a robust solution with supporting documentation.
- Minimize system downtime through pro-active identification of potential issues and ensure. Minimization of recurring problems by managing defects and performing code reviews.
- Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity
- Maintain maximum system availability by ensuring that incidents are recorded for future.
- Manage own development to increase own competencies and develop technical and business skill
- Proactively engage with business units and colleagues to understand underlying needs and opportunities and identify Information Technology (IT) innovative solutions in a timely manner.
- Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.
You’ll be an ideal candidate if you meet the following requirements:
- BSc Eng, BSc Informatics degree or any other related qualification
- 3+ years’ solid experience in Java 8 or latest version
- SOAP and Restful Services
- JPA framework like Hibernate
- Docker and container orchestration tools like Kubernetes
- Gitlab, Spring boot, Microservices, Maven, CI/CD, NLP, Atlassian tools, Jira, Confluence, etc.
- SQL and Relational database experience
- Agile Development Methodology
End Date: October 26, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: October 24, 2025
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Job Description
- To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
End Date: October 24, 2025
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Are you someone who can:
- Collaborate with auditors to provide detailed insights into IFRS 9 models, methodologies, and processes.
- Perform model calibrations to ensure accuracy and alignment with business and regulatory needs.
- Conduct model validation and ongoing monitoring to assess performance and identify areas for improvement.
- Design and build robust credit risk models to support IFRS 9 ECL calculations and other risk frameworks.
- Execute stress-testing scenarios to evaluate model resilience under adverse conditions.
- Support the development and enhancement of modelling frameworks to meet evolving regulatory and business requirements.
You will be an ideal candidate if you have:
- Minimum of 2 years of experience in credit risk modelling, with expertise in scoring, IFRS 9 ECL, Basel models, or related quantitative modelling.
- Strong knowledge of statistical modelling techniques, including Logistic Regression, Probability of Default (PD), Exposure at Default (EAD), Loss Given Default (LGD), and Survival Analysis.
- Proven ability to engage with auditors and explain complex technical concepts in a clear and concise manner.
- Experience with model calibration, validation, monitoring, and stress testing processes.
- Proficiency in programming languages/tools such as Python, R, SAS, or SQL is an advantage.
- Excellent analytical skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Advanced degree (e.g., Master’s or PhD) in Statistics, Mathematics, Data Science, or a related field.
- Prior experience in financial services or banking, particularly in credit risk.
- Familiarity with Basel III/IV frameworks and their application to credit risk modelling.
End Date: October 21, 2025
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Job Description
- To plan, design and build an Information Technology (IT) infrastructure architecture usually at an enterprise level to meet business requirements
Are you someone who can:
- Engage with a variety of stakeholders in both technical and business contexts
- Under business requirements
- Build sound relationships based on trust and openness
- Engineer and leverage processes and technologies to meet business needs
- Produce consistently high-quality within agreed deadlines
You will be an ideal candidate if you:
- Have a certificate or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years of experience as a Business / Systems Analyst or Solutions Specialist
End Date: October 25, 2025
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Job Description
- To perform administrative duties by recording financial transactions and the maintenance of financial records as well as reconcile and clear suspense accounts.
- Identify, control and escalate potential risks which may lead to increased costs through payment of accounts accurately.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Ensure all financial practices conform to business and Legislative accounting practices and policies by ensuring no audit findings are recorded.
- Ensure financial specific journal entries are uploaded onto the G/L and maintenance of accounts payable ensuring complete and accurate records of all payments.
- Manage payment and Reconciliation for accounts payable e.g. credit cards and cell phones.
- Support with data capturing, queries and workflow trays.
- Do BEE reporting and fixed assets register admin reporting.
- Manage own development to increase own competencies.
- Support with the development of resources (employees and managers) in company policies and budget parameters, ensuring assessment and development of critical skills.
Qualifications and Experience
- NQF5 Banking or Similar with Matric
- 1-3 years Financial System Accounting Experience
- Payment Handling
End Date: October 28, 2025
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Job Description
- To provide support to the business unit by applying accounting principles in monitoring, analysing and interpreting financial data, maintaining and auditing financial transactions, and providing accurate accounting information pertaining to reserves, assets and expenditures to the business unit to support business decisions.
- Analyse, summarise and account for financial transactions pertaining to a business.
- Increase operational efficiency and suggest solutions to enhance cost effectiveness and prevent wastage.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Adhere to financial reporting guidelines set out by First Rand.
- Approve payments and review reconciliations.
- Execute relevant projects and initiatives in line with strategic objectives.
- Maintain accurate records for all financial transactions of the business unit.
- Provide accounting information to support business performance.
- Support availability of financial decision-making information by collecting, analyzing and reporting financial data.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop and nurture internal relationships within business enabling collaboration.
Qualifications and Experience
- BCom Degree Finance, Accounting or Similar
- Financial Management and Management Reporting
- 1-3 Years Relevant Experience (Preferably Articles Exposure)
End Date: October 28, 2025
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Are you someone who can:
- Align financial operations with the organization’s long-term goals and financial strategy.
- Support the CFO in developing and executing financial plans and initiatives.
- Identify, control and escalate potential risks which may lead to increased costs.
- Maintenance of expert knowledge on industry best practices and provision of proactive advice and solutions to relevant stakeholders.
- Manage balancing sheet accounts by settlement of any outstanding accounts
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
- Oversee day-to-day financial operations including accounting, procurement, and financial products.
- Ensure accuracy, efficiency, and compliance in all financial transactions and processes.
- Lead continuous improvement initiatives to streamline workflows and enhance service delivery.
- Identify, assess, and mitigate financial and operational risks.
- Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings
- Design and implement a control framework to ensure the integrity of operations, financial and accounting practices. Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks to which the business unit(s) might be exposed.
- Lead the digital transformation of finance operations through the adoption of modern technologies
- Foster a culture of innovation and continuous improvement within the finance function
You will be an ideal candidate if you
Qualifications:
- Bachelor of Commerce with Honours
- ACCA or MBA (advantageous)
- Previous audit experience (advantageous)
- 8+ yrs Financial Management and Operations experience
End Date: October 24, 2025
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Job Description
- To identify Investment opportunities and grow the Bank's deposit book by either analysing existing client's requirement or by acquiring new clients in addition, offerings customers Investment solutions with the aim of ensuring that the bank is the client's primary banking institution.
Your Role: Investment Specialist – Sales Focus
- As an Investment Specialist, your primary focus will be on driving the Investment book growth, deepening client relationships, and delivering tailored solutions to our commercial clients.
Key Responsibilities
- Portfolio Growth: Drive an increase in average balances across your assigned liability portfolio, as defined in the Financial Performance Report.
- Revenue Generation: Grow and manage net interest income through strategic sales and retention initiatives.
- Client Solutioning: Provide expert advice on cash flow management and liquidity solutions.
- Redemption Management: Minimise early redemptions to protect business profitability.
- Client Experience: Deliver proactive, innovative, and exceptional service that exceeds client expectations.
- Relationship Building: Establish and maintain strategic relationships with internal and external stakeholders to support sales strategy.
- Regulatory Expertise: Stay up to date with legislative changes and industry best practices to provide informed advice.
- Sales Support: Ensure timely renewals and negotiate special rates to retain and grow client portfolios.
- Cross-Selling: Maximise cross-sell opportunities across the business portfolio.
- Product Penetration: Increase uptake of investment products and services among commercial clients.
- Strategy Execution: Translate business strategies into actionable goals and track performance metrics.
- Fund Advisory: Discuss and recommend fund investment options to optimise client returns.
- Client Engagement: Engage with business clients and their representatives to understand investment preferences and risk appetite.
- Business Development: Self-source new business opportunities and grow your client base.
- Complex Conversations: Confidently engage with clients and navigate complex conversations.
- Sales Efficiency: Monitor and influence sales activities to improve team performance.
- Market Intelligence: Track industry trends to inform product development and positioning.
- Data-Driven Decisions: Use business intelligence and data analysis to support strategic decisions.
- Continuous Development: Take ownership of your personal and professional growth.
Qualifications & Experience
- Minimum 5 years banking and investment experience (Frontline)
- NQF Level 8 qualification in a banking-related field
- RE5 certification (essential)
- Class of Business certification (advantageous)
- Exposure to Fund Investments (advantageous)
- Sub-Categories 1.14, 1.17, 1.18 (essential)
End Date: October 25, 2025
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Job Description
- To formulate and translate business internal communications strategic plans into segment objectives to enable internal communications best practice.
What You’ll Be Responsible For:
Customer & Service Excellence
- Resolve customer complaints by taking ownership and driving resolution.
- Analyse feedback to improve service delivery and customer experience.
- Ensure timely, accurate, and high-quality delivery of communications.
- Propose innovative ideas to enhance internal service and engagement.
Relationship Building & Collaboration
- Build strong relationships to manage expectations and foster collaboration.
- Engage cross-functionally to support and enable business objectives.
- Represent the business in relevant forums and external networks.
Strategic Communications & Advisory
- Provide internal communications advisory services to business segments.
- Draft compelling content to increase visibility across Group platforms (Sync, XTV, myFNB).
- Co-create content for segment-specific internal communications conferences.
- Align communications tactics with the FNB Group Internal Communications Strategy.
Operational Excellence & Reporting
- Deliver against operational and cost targets, managing budgets effectively.
- Provide regular reports on service delivery and customer engagement.
- Analyse trends and data to support business decisions and identify improvement opportunities.
Governance & Compliance
- Ensure compliance with statutory, legislative, and governance requirements.
- Maintain expert knowledge of industry best practices and internal policies.
- Implement governance and compliance procedures within your area of responsibility.
Strategic Planning & Execution
- Support the Business in developing annual internal communications plans
- Engage executives and management teams to prepare and execute communications tactics.
- Assist in developing content for the annual Retail and Commercial conference.
Leadership & Development
- Contribute to a culture of learning and knowledge sharing.
- Build collaborative relationships to drive productivity and innovation.
- Assess personal performance and identify development needs.
- Prepare and monitor a personal development plan with management.
You will be an ideal candidate if you have:
- Bachelor of Arts in Business Communications.
- Background in Real Estate Management (advantageous).
- Proven experience in internal public relations and copywriting.
- Strong stakeholder engagement, especially with senior executives.
- Ability to conceptualize and execute strategic business unit presentations.
- Experience in crisis communication and tactical execution.
End Date: October 24, 2025
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Job Description
- The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
- This role manages resources throughout the different project lifecycle stages
- Manages project prioritisation on departmental and divisional level
Are you someone who can:
- Compile reports that track progress and guide business to make informed decisions
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions
- Create Project Plans through collaborating with Team Members
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy
- Deploys integrated risk management, governance and compliance frameworks throughout area of responsibility
- Identify and participate in activities that are appropriate for own development as a life-long learner
- Manage team or teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives
- Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values
You will be an ideal candidate if you:
- Minimum Qualification - Completed relevant undergrad degree/diploma
- Preferred Qualification - Project management certification
- Additional Knowledge - SME in relevant function/field
- Experience – 3+ years project management experience
End Date: October 27, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: October 27, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: October 27, 2025
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Job Description
- To assume full responsibility and accountability for the regional strategy and growth activities of the Channel.
- To build sustainable key relationships across all channels, product houses and segments.
Job Purpose:
- To establish, lead, and manage a financial advice call centre that delivers high-quality, compliant financial advisory services to clients. The role requires a strategic leader with deep knowledge of the FAIS Act and proven experience in call centre operations and financial services
Are you someone who can:
- Develop a sales & service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Track control and influence sales activities with the specific aim to achieve determined sales targets for FNB Insure and Invest
- Increase cost efficiency
- Manage internal clients and grow portfolio through making contact and generating leads
- Maximize cross sell opportunities and strengthen client relationships
- Translate strategies into actionable goals and execute relevant projects / Initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Comply with governance in terms of legislative and audit requirements
- Plan and execute campaigns successfully on schedule, set standards and benchmarks for ensuring successful campaign execution
- Maintain operational accountability for all campaign execution
- Consistently enhance own competence through knowledge development in subject matter and associated industry
Key Responsibilities:
Call Centre Setup & Strategy
- Design, implement and lead the operational framework for a financial advice call centre.
- Develop business plans, staffing models, and identify technology infrastructure to support inbound and outbound advisory services.
- Ensure the call centre is fully compliant with FAIS Act regulations and FSCA guidelines.
Leadership & Management
- Recruit, train, and supervise a team of financial advisors
- Coach and mentor team of financial advisors to handle complex customer queries and maintain high service standards.
- Foster a culture of compliance, performance excellence, and client-centricity.
- Set and monitor KPIs including appointments, quotes, sales call quality, conversion rates, client satisfaction, and compliance metrics.
Financial Advice Delivery
- Ensure all financial advisors are qualified and meet FAIS Fit and Proper requirements.
- Oversee the provision of financial advice in line with FAIS Act standards, including honesty, integrity, competency, and operational ability.
- Monitor and coach advisors to maintain high standards of advice and ethical conduct.
Compliance & Risk Management
- Act as the FAIS Key Individual for the call centre, ensuring regulatory exams (RE1 and RE5) are passed and maintained.
- Implement governance, risk, and compliance frameworks to manage exposure and ensure legal adherence.
- Liaise with internal compliance officers and external regulators as needed.
Client Experience & Service Delivery
- Drive initiatives to improve client engagement, retention, and satisfaction.
- Resolve escalated client queries and complaints efficiently and professionally.
- Ensure accurate record-keeping and reporting in line with FAIS and POPIA requirements.
You will be an ideal candidate if you have:
- Minimum: NQF Level 5 / 3 yr degree
- Preferred: Degree in Financial Planning, Commerce, or Business Management
- Regulatory: FAIS-recognized qualification,
- RE1 and RE5 passed
Experience:
- 10 years’ experience providing advice on underwritten life insurance and investment products, with a proven ability to deliver compliant and client-centric financial advice.
- Minimum 5 years in call centre management within financial services
- Proven experience in launching or scaling a contact centre is highly advantageous
Skills & Competencies:
- Strong leadership and people management skills
- Deep understanding of FAIS Act and financial services regulation
- Excellent communication and coaching abilities
- Analytical mindset with ability to interpret performance data
- Proficiency in CRM and call centre technologies
Compliance Note:
All candidates must meet the Fit and Proper Requirements as defined by the FAIS Act including:
- Honesty and integrity
- Competency (qualifications, experience, and continuous professional development)
- Operational ability
- Financial soundness
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you have the following:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
End Date: November 1, 2025
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Job Description
- To plan, build, optimise and implement innovative pricing and analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customized solutions which result in more efficient outcomes.
- Provide input into localisation of appropriate model building policies, standards, frameworks, and governance process and integration of business modelling and analytics value chain.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Create delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Analyse available data to identify information commercialisation opportunities that have not been explored to address business needs and revenue options.
- Productionize analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilise as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the business overall analytical needs and opportunities.
- Serve as SME for analytics applying own understanding of the operations of the business product or service.
- Build models that analyse processes to recommend areas for optimisation to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Apply own understanding of statistical techniques to determine approach to provide input required for decisions and design or evaluation of experiments.
- Apply technical concetps such as (Multivariable Calculus, Linear Algebra etc.) concepts to improve predictive performance or algorithm optimisation in data defined products.
- Implement Machine learning mathematical algorithms and automation techniques using open-source programming languages such as SAS or Python libraries.
- Utilise advanced Predictive modelling techniques to hold insight into outcomes and future events thatmconfront key assumptions.
- Utilise data to model complex abstractions in machine learning research to enable deep learning.
- Utilise pattern recognition technology to recognizes patterns in data and the criteria for use interchangeably with machine learning technology.
- Build and program own statistical model in statistical software for application development to productionize the model into a software application conducted by software developers.
- Conduct Text analytics to examine unstructured data to glean key business insights.
- Understand principles of Data Wrangling to identify and recommend corrective actions for imperfections in data quality.
- Participate in enterprise-wide high level problem resolution by interacting with relevant engineers and product managers, utilising appropriate methods and decide when approximations make sense.
- Conduct data visualisation to present data, findings and techniques to audiences, both technical and nontechnical in a pictorial or graphical format so it can be easily analyzed utilising principles of visually encoding data and communicating information.
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Plan and perform regular model updates that capture evolving business complexity in current models.
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetization opportunities and monitoring implementation of business decisions to recommend enhancements utilizing statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and prepare relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement advanced mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e. reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
Additional Requirements
- 5 + years' experience within a Data Scientist Role with particular focus in data analytics or modelling.
- Good understanding of Credit Life Cycle
- Previous experience within a Pricing or Capital team would be advantageous
- Post Graduate Degree with (Statistics, Actuarial Science, Engineering) or any Similar Degree
- Good presentation and Stakeholder Engagement / Managment
End Date: December 1, 2025
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Job Description
- To facilitate business growth by designing and producing informative advertising material that gains product and customer loyalty and understanding
Are you someone who can:
- To facilitate business growth by designing and producing informative advertising material that gains product and customer loyalty and understanding
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you able to:
- Manage own costs and expenses associated with role to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Manage the card artwork and illustration library according agreed timelines and requirements
- Ensures that necessary criteria and standards, in line with relevant policies and procedures, are adhered to in the development of material, ensuring uniformity throughout
- Ensures that necessary design criteria and standards are adhered to in the development of material
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Manage own development to increase own competencies
- 3–5 years’ proven experience in Graphic Design, with a strong portfolio demonstrating creative and technical proficiency.
Qualifications
- Bachelor of Design focus on Graphic Design
- Add UI Experience (advantageous)
- Applicants must include a digital portfolio or link to previous design work when applying.
End Date: October 21, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
End Date: October 27, 2025
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Job Description
- To create and update technical test scripts to run automated testing to prevent errors/defects in the live system
- Maintains existing scripts. Debugs results of automated testing
Are you someone who:
- 3 to 5 Years experience, including at least 3 years testing experience, Ability to script/code.
- Shortlisted candidate will be required to do and pass FNB Java assessment.
- Has a Degree and/or relevant certification including ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
- Minimum: Diploma or required certification in testing or programming.
- Knowledge and Experience on Java Programming language with at least 2 years demonstrable experience.
- 2+ years of experience on Java/J2EE applications with one of web servers (Apache Tomcat, IBM HTTP Server, Apache HTTP Server), one of the application servers (WebSphere/Weblogic/JBoss), one of the databases (Oracle/SQLServer/DB2/Postgres)
You will be an ideal candidate if you:
- Can write automated test scripts to flank the test analyst for functionality and performance testing using Java code managed within the Jira and Octane
- Have strong coding knowledge using either Java 8, C#,. NET, or any OOP languages.
- Experience in delivering projects through means of shift left strategy which apples Agile, Continuous Delivery and Continuous Integration.
- Have knowledge about various test techniques method & corresponding tools like Junit, BDD with Cucumber, MS Test, NUnit, TestNG, Selenium WebDriver, Sikuli, JMeter, Spring Framework, Camel, Jagacy etc.
- Know that this is the list of open-source technology used to implement test framework which is used to implement functional test automation and performance testing.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: October 26, 2025
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Job Description
- To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.
Are you someone who can:
- Provide first line support on escalations that are outside of turnaround time.
- Manage all segment leadership requests.
- Report on all Challenges within regions and manage expectations.
- Manage the full process related engagement from submission of quote to completion.
- Proactively support lead usage, assisting with seeking opportunities through adviser tools.
- Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going.
- Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets.
- Analyse and develop implementation plan against the forecasted financial budget.
- Develop tactical budget for area of responsibility that minimize expenditure and manage costs.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients.
- Develop and implement practices which build service delivery excellence and implements efficiency models.
- Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure.
- Participate in relevant management forums where required and cascades relevant information through team.
- Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication
You will be an ideal candidate if you:
- BCom Degree or Related Qualification
- Investment and Long-Term Insurance experience
- 3-5 Years in a Broker Consultant Role
- CFP would be preferable
- Experience working on a platform eg: LISP- Linked Investment Service Provider
End Date: October 28, 2025
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Job Description
- To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
- Continuously assess own performance, seek timely and clear feedback and request development where appropriate
- Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
- Complete daily Administration Functions in the Branch to mitigate risk
- Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
- Act responsibly with work related resources to contribute to cost containment
- Build and maintain stakeholder relationships
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements
- Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards
End Date: October 28, 2025
Method of Application
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